Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,959 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,959 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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621

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I can't find where I can leave a product review. I'm disappointed in my purchase for a few reasons, some of which are on me, but I did want to make sure it was known that this planner is definitely mass-produced and not well made. Every time I turn pages, a pile of tiny paper shreds is left on my desk. And for something that you have to turn pages on regularly (between the monthly/weekly views), that's not a sign of something that is well made. Should've gone with my gut instead of a product that could be personalized. It's not worth it.”

Helpful Report

Posted 3 months ago

We're so sorry to hear about the disappointment with your order, Katie! If you'd like to send over some photos of the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! it's too expensive for what it is and the structure of the months/pages needs more thought

“Paper quality is great, the designs of thier diarys are unique but the sturcture/layout makes no sense.”

Helpful Report

Posted 3 months ago

Thank you for your review! We're so sorry to hear about the disappointment with the layout of your diary. We've passed your feedback on to our product team. In the meantime, do feel free to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“I received a cookbook for Christmas and for the price, I am disappointed with the quality. The paper inside feels like newspaper. Does not seem like it will last long at all”

Helpful Report

Posted 3 months ago

Sorry to hear this! Please feel free to reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Failed to provide the service I paid for, however did a good job in fixing it and the customer service has seemed pretty good.

“Very mixed, ordered two items and only one showed up, no explaination as to why but the missing item was sent out on the same day that I raised the issue without any hassle. Positives, customer service was quick to send out the missing item and importantly kept me up to date on any issues with the order. The original order arrived in very good time and in suitable packaging. Negatives, no explaination as to why I only recieved half an order. The order was for Christmas so it was an important delivery day missed and it was also to an address that I don't live at which then added further issues. The missing item was set to arrive before New Year but due to suppling issues got pushed even further back into the new year.”

Helpful Report

Posted 3 months ago

We're so sorry for the dispatch error here, John, and the delay to your replacement order! This is of course not the experience we want for our customers. Your feedback has been passed forwards but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Paper quality is very low.

“The book layout is lovely, but the paper quality is thin/poor and ink shows through.”

Helpful Report

Posted 3 months ago

Thanks for your feedback, we're so sorry to hear that! If you'd like to reach out to us at support@papier.com with photos of the item, we'll definitely look into this for you. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! A

“I ordered gifts but they did not come with gift cards so my people didn’t know who sent them! The actual products are fine, as advertised.”

Helpful Report

Posted 3 months ago

Oh no, we're so sorry to hear that the gift notes were missing from your orders! This has been flagged with the printing team. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

“The bullet journal I bought was beautiful, but I noticed once i started using it that the pen was coming straight through to the other side.”

Helpful Report

Posted 3 months ago

Thanks for your feedback - we're sorry to hear about the disappointment here! Please do reach out to us at support@papier.com with photos of the item and we'll be happy to help. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Pretty self explanatory I think.

“Considering that my order was to be delivered BEFORE Christmas, and I am yet to receive it, I’m not impressed.”

Helpful Report

Posted 3 months ago

So sorry to hear about the delivery delay here, Samantha! I can see Andia has assisted with a refund and the order has now been marked as delivered, but please do reach back out to us if you need anything else at all. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Normally great service

“Use it a lot but wonder if you quality check cards? I sent a photograph card to Australia and apparently one of the heads was chopped off which I wouldn’t of purposely done.”

Helpful Report

Posted 3 months ago

Sorry to hear this, Katharine! If you'd like to reach out to us at support@papier.com with photos of the item, we'll be happy to look into this for you. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Customer service

“Product was okay, expensive for the quality. Had a few issues with the delivery and customer service was very unhelpful.”

Helpful Report

Posted 3 months ago

Sorry to hear this! I can see your order was marked as delivered on 30th December, ahead of your estimated arrival date, but please do reach out to us at support@papier.com if you have any further issues. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Please see the issues mentioned above which remain unresolved.

“Although the products and idea seem nice generally unfortunately every step of my order from the company so far has been frought with difficulty and disappointment. As I'm not an IT expert I could have done with a bit more assistance with the ordering process as I wanted the product to be perfect for my daughter's wedding. Unfortunately as I was doing this during unsocial hours the only way I could get advice was by awaiting response to my email. I was not actually able to speak to a person, not even the next day and I felt under pressure to get the order done due to multiple reassurances that the product would arrive on a particular date in time for Christmas. It did not in fact arrive on that promised date and the delivery process was chaotic, misleading and confusing and inconvenienced me greatly however the response I got when attempting to unravel the process was dismissive at best. When the product arrived my daughter noticed that the pages were wavy rather than lying flat in the book and although the customer service advisor was initially helpful I have now sent two further emails with zero response. Frustratingly I have only received generic emails such as this. I am left feeling that the company just want my money and once they have it any notion of care or customer service goes out the window.”

Helpful Report

Posted 3 months ago

Thanks so much for your feedback, Julia. We're so sorry to hear about the issues you've faced with your order - this is of course not the experience we want for our customers and we will certainly pass your feedback on. It looks like the photos of the issue were not attached to your email to us, would you be able to send these over to support@papier.com so we can look into this further for you? Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! this planner is not good quality.

“I don’t see the hype for this planner and stickers. With 15% off the planner and stickers still cost $50. So i was expecting a premium product. The spiral planner is not sturdy at all. The font on the paper is so faint you can barely read it. When you move the planner around sometime the back cover doesn’t stay on the pages so it’s not protected. The stickers are cute but TINY. This is what i get for taking recommendations from tiktok”

Helpful Report

Posted 3 months ago

Thanks for your feedback - we're so sorry to hear about the disappointment with your order! If you'd like to pop over any photos showing the issues to support@papier.com, we'd be happy to look into this for you. Papier CS Team

Posted 3 months ago

“I used to love Papier! It is my third year in a row having their planners, and this year I am disappointed. They continue to make changes to the paper used in the planner and the quality continues to decrease. I am writing with the same exact pens as I wrote in my 2023 and 2024 planners with, and I had no issues with that. I love consistency and I already purchased the planner for the year so I will continue to use it, but it makes me reluctant to continue to be a repeat customer. Hopefully they make improvements on the paper in the next year.”

Helpful Report

Posted 3 months ago

Thank you for the feedback - so sorry to hear this! If you'd like to pop over any photos of the issue to support@papier.com, we'd be happy to look into this further for you. Papier CS Team

Posted 3 months ago

“Sticky notes are horrible! They don't stick to surfaces well, especially paper which is ironic considering that's what they're for. I would avoid this product. All of the other various journals and day planners I've purchased throughout the years are 5/5 lovely! High quality, nice paper and enough room to write.”

Helpful Report

Posted 3 months ago

Thank you so much for the feedback - so sorry to hear about the disappointment with your sticky notes! If you'd like to reach out to us at support@papier.com with photos showing the issue, we'll be happy to assist further. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! The dates do not match the days of the week in all the months.

“I loved the calendar design until I realised the days and dates were out of sync for 2025! How can I get this fixed?”

Helpful Report

Posted 3 months ago

Thanks for your review, Sophia - we're so sorry for the trouble here! I can see Maya has now assisted with credit but please do reach back out to us if you have any further queries. Papier CS Team

Posted 3 months ago

“Be leery of buying items that are on sale. I purchased a few things that were on sale. I was sent the wrong item. I asked for them to send me the correct product. They said it was out of stock and I would have to repurchase item at full price when it’s back in stock because they were only giving me a refund for the sale price even though the mistake was their fault. I think this company has fine products but their business is unethical.”

Helpful Report

Posted 3 months ago

Thanks for your review, Derick! So sorry to hear about the disappointing experience with your pen. Sadly, we would only be able to process a refund for the amount originally paid for the item, but I'll certainly pass your feedback on. Papier CS Team

Posted 3 months ago

“Really disappointed in the quality of print on most of the personalized items I got. The spiral notebooks are far worse than the hard back or whatever you’d refer to them as. The spiral notebook front is a plastic material and it’s very low audit. I can see all the printing errors where the coloring is split. Really dissatisfied about it and they’re supposed to be gifts. I spent $180 on something that I thought would be high quality but the photos they put on the website do not accurately depict what you’ll be getting in person.”

Helpful Report

Posted 4 months ago

Thank you for the feedback, Mol - so sorry to hear this! If you'd like to reach out to us with photos of the issues to support@papier.com, we'll be happy to assist with a solution. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Very very long shipping

“I placed this order in November and it 3 days before Christmas and my order has not yet arrived. The shipping needs to improve. Would not recommend this company to anyone in the US.”

Helpful Report

Posted 4 months ago

So sorry for the delay here, Kelly! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! Haven’t received yet

“You are asking for a review & I haven’t received my product yet”

Helpful Report

Posted 4 months ago

So sorry to hear this, Jennifer! I can see this has now been marked as delivered but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

Please tell us why you gave that score, we really appreciate any feedback! See above

“I was very disappointed, having paid for a birthday card to be delivered a week in advance, when it only arrived after my friend’s birthday.”

Helpful Report

Posted 4 months ago

So sorry to hear this, Catriona! We've processed a refund on the postage cost paid to compensate the delay but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 months ago

Papier is rated 4.6 based on 16,959 reviews