Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,928 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,928 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Quality of the planner is not worth the price I paid for it ($94.82). Delivery was slow and customer service extremely poor. I requested a refund within a few days of receiving the product and was told they have a "no return" or exchange policy. I was told their products are "crafted specifically for the customer" which is why they could not accept the return. The planner I received did not have any personalization to it, whatsoever. I would not recommend this product.”

Helpful Report

Posted 2 months ago

Thanks so much for your review - we're so sorry to hear about the disappointment with your order and will certainly pass your feedback on. Sadly, as per our returns policy, we are unable to offer returns on our made-to-order products. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“I ordered in early December and was told my package would arrive by Dec 20. By 27 I was sent an email they “ran out” of my item and were cancelling my order. I reordered and kindly asked if they could offer express shipping due to all the errors and they said no …. Great business. I re-ordered anyways because it was a gift, still waiting a month later for my items.”

Helpful Report

Posted 2 months ago

We're so sorry for the disappointing experience here, Demi! We've processed a shipping refund now as compensation for the trouble. Papier CS Team

Posted 2 months ago

“I have yet to recieve my order. I placed my order on 1/1. Expected date of delivery was 1/13. It is now 1/20 and it has not come.”

Helpful Report

Posted 2 months ago

We're so sorry to hear about the delivery trouble! It looks like this is now due for delivery today, 21st January. We've processed a shipping refund to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries or any issues with receiving this successfully. Papier CS Team

Posted 2 months ago

“Cant review something that I still have not received. Angel Navarro Brookings Oregon”

Helpful Report

Posted 2 months ago

So sorry to hear that your order hasn't arrived safely, Angel! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“I don't understand why Ash Wednesday and Palm Sunday are not noted on the calendar while Mardi Gras and Earth Day and Womens International Day are. What's up with that? Important Christian holidays don't make the Papier cut? At least Easter Sunday is noted. I am disappointed.”

Helpful Report

Posted 2 months ago

Thanks so much for your review - we're so sorry to hear about the disappointment here! We'll certainly pass this forwards as we're always looking to improve our products based on customer feedback. Papier CS Team

Posted 2 months ago

“Poor communication”

Helpful Report

Posted 2 months ago

We're so sorry to hear this, Claire! I can see Maya has processed a postage refund for the delay to your order but please don't hesitate to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 2 months ago

“Really lovely products, however customer service extremely unhelpful. Couldn’t help with my issue. Kept on hold for almost 20 mins then got cut off the chat. Finally regained contact. But still couldn’t resolve the issue satisfactory, then chat ended again in a robotic AI fashion.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Donna - we'll certainly pass your feedback on! Please don't hesitate to reach back out to us at support@papier.com if you did want to proceed with cancelling your order, and we'd be happy to help. Papier CS Team

Posted 2 months ago

“Ordered a photo book for my nan, took so long to arrive she went into a hospice and died and never even got to see the thing.”

Helpful Report

Posted 2 months ago

We're so sincerely sorry to hear this and can confirm that a full refund has been processed on your order. Please don't hesitate to reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“I have never received my planner. The package has been delayed since Jan. 7th. I imagine it would be a very good planner but I have not been able to use it.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Haley! We've reached out via email now to arrange a solution. Papier CS Team

Posted 2 months ago

“I never received half of my order and I can’t seem to find a way to contact Papier.”

Helpful Report

Posted 2 months ago

So sorry to hear this, Sue! We've reached out to you via email now to arrange a solution. You can always contact us by jumping on live chat with a member of the team during our operating hours (10am to 6pm UK time) or via email at support@papier.com. Papier CS Team

Posted 2 months ago

“This was my first and last time ordering from Papier. The planner is made of very cheap material, I’m going to have to buy another one from a different brand because this one just does not fit my needs.”

Helpful Report

Posted 2 months ago

Thanks for your review, Jessica - so sorry to hear this! If you'd like to get in touch with us at support@papier.com with any relevant photos, we'll be happy to look into this. Papier CS Team

Posted 2 months ago

“This planner has the worst layout ever. You have to flip back and forth. Why are all the pages for each month not together? I am not using it. I need to buy another planner from elsewhere. Would like a refund for this terrible planner that costs way more than it's worth.”

Helpful Report

Posted 3 months ago

Thanks for your review - we're so sorry to hear about the disappointment with your planner! Our product pages do provide full details about the inside contents of our planners but we'll certainly pass your feedback forwards. Feel free to reach out to us at support@papier.com if you have any queries. Papier CS Team

Posted 2 months ago

“Ordered a welcome board in colour rose. It arrived and it was in colour white and the font wasn’t the correct size. Requested a replacement which then didn’t arrive. Asked again and was sent a replacement but this was also faulty with the same issues. All papier offered was a 30% refund as they stated ‘slight variations’ can happen with the colour and the font was the correct size according to the printers. Sent photo evidence that proved this was not the case but have been left with two faulty boards and only 30% refund.”

Helpful Report

Posted 3 months ago

We're so sorry for the disappointment caused here, this is of course not the experience we want for any of our customers. Your feedback has been passed forwards as we're always looking to improve our products based on customer's thoughts. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 2 months ago

“Disappointed. I was looking forward to this planner but it’s very cheap quality. Then I find out I can’t return the item”

Helpful Report

Posted 3 months ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 3 months ago

“Hi Papier I am very interested on getting discounts because I ordered a gratitude journal early December and was told it would arrive by middle of December not only did the line of that book getting fully canceled but the estimated arrival kept going up I was looking forward to starting this by the start of 2025 and never received and had inconvenience from this I hope we can work this out thanks Happy new year, Bennett,”

Helpful Report

Posted 3 months ago

We're so sorry to hear that your order was affected by a stock issue, Bennett! We've reached out to you via email now. Papier CS Team

Posted 3 months ago

“Very thin paper”

Helpful Report

Posted 3 months ago

Thanks for your feedback - so sorry to hear this! We've reached out via email to help resolve this for you now. Papier CS Team

Posted 3 months ago

“I ordered the A5 2025 diary from Papier based on a review I read, but unfortunately, it hasn’t quite met my expectations. The layout feels poorly thought out and impractical. For instance, the diary includes sections for monthly goals, to-do lists, top priorities, and new habits, but these pages are grouped together in one section rather than being integrated at the start or end of each month. This means I have to keep flipping back and forth to find the relevant section, which is cumbersome and disrupts the flow of using it. There is also no ribbon or bookmark to hold your place, which seems like a basic feature that should be included, especially for a product at this price point. While the design itself is nice, I find it overpriced for something that requires extra effort and accessories, like tabs or bookmarks, to make it more user-friendly I don’t recommend this product.”

Helpful Report

Posted 3 months ago

Thanks for your review, Kim - we're so sorry for the disappointment with your planner and will certainly pass your feedback on! Regarding the missing bookmark, please do pop over a photo showing this to support@papier.com and we'll be happy to help. Papier CS Team

Posted 3 months ago

“I have not yet received my order after 5 days of it said it would arrive. I am extremely upset”

Helpful Report

Posted 3 months ago

Sorry to hear this, Monet! We've reached out via email to resolve this for you. Papier CS Team

Posted 3 months ago

“Rubbish they will not give the £10 off when you sign up for your first order”

Helpful Report

Posted 3 months ago

Sorry to hear this, Alan! We currently offer a 10% off your first order when you sign up to our mailing list, and we also have a £10 off referral offer. You can check out full details about all of our promotions here: https://www.papier.com/promotions/ Papier CS Team

Posted 3 months ago

“I ordered 100 holiday cards to send to my clients. I received the cards with poor color/print quality around the perimeter of every one. I contacted customer service. The options were to send a new batch of cards or refund me 20%. How does a paper company send me a poor quality paper item? I was Very disappointed with the quality and the 20% refund to remedy their problem. I was Not going to wait for another batch to ship to potentially have the same problem. How will you prevent this from happening in the future?”

Helpful Report

Posted 3 months ago

So sorry to hear this, Gina! I can see Simrah has assisted with a partial refund and the quality issue has been flagged to our printing team so we can prevent this going forwards. Papier CS Team

Posted 3 months ago

Papier is rated 4.6 based on 16,928 reviews