Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,738 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,738 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 23rd February 2025

601

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful product, and the customer service was outstanding! I’ll definitely be purchasing from them again!”

Helpful Report

Posted 5 months ago

“I have bought hardback notebooks and diaries in the past and really liked the quality. I bought a spiral notebook this time and the quality and attention to detail is just not the same. If i knew this is what i would receive i wouldn't have bought it”

Helpful Report

Posted 5 months ago

I'm so sorry to hear this! I can see Maya has now assisted with a replacement, but please do reach back out to us at support@papier.com if you need anything else. Papier CS Team

Posted 4 months ago

“I have ordered a new academic diary every year for about four years! They always deliver on time, and I love all the designs. :)”

Helpful Report

Posted 5 months ago

“Hi, the card was lovely but it was a piece of a5 card with photos on which had been folded in half. It was quite expensive for what the card was. The content was perfect and the delivery was quick”

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Posted 5 months ago

“AMAZING!!! My front cover of my planner was accidentally messed up and the Papier Team sent me a new one completely free! They were so kind and helpful! My new planner looks beautiful! I love this company!”

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Posted 5 months ago

We're so happy to hear this, Charlotte! Thanks for your wonderful feedback! Papier CS Team

Posted 5 months ago

“Cutest little card for my Granddaughter and Grandson, who were joining preschool as a Swan, aged four and a Cygnet, aged two. Card arrived on their first day at the school. Absolutely delighted with the card and the delivery time - perfect!”

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Posted 5 months ago

“Excellent products”

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Posted 5 months ago

“Fast delivery, excellent quality! Being able to customise the front was great. Packaging was a nice touch”

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Posted 5 months ago

“The inside of the diary is a nice format with plenty of space. It is a shame the front cover is not made of a more hard wearing material.”

Helpful Report

Posted 5 months ago

Hi Ashleigh, Thanks for your review, we're so sorry to hear that you're unhappy with your order received! We would definitely like to look into this further for you, if you could please send some images across of the order to support@papier.com? Best wishes and apologies again, Papier CS Team

Posted 5 months ago

“Amazing quality products. Everything is so cute. The customization is perfect.”

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Posted 5 months ago

“Beautiful academic diaries to help my children keep organised at school.”

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Posted 5 months ago

“Love this site for special presents for my daughter and myself. We both like nice stationary. Pricey, but very good quality . Nice that some items can be personalised.”

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Posted 5 months ago

“Amazing service and beautiful wedding stationary! We ordered our orders of the day, guest book, seating plan, place cards and table names from Papier. We ordered them abut 10 - 12 days before our wedding and they arrived about 4 days before. All of the items were perfect - they looked exactly as we wanted them to and the quality was great. I also think they were good value. I would definitely order from Papier again. Thank you!”

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Posted 5 months ago

“Beautiful academic diary”

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Posted 5 months ago

“I have had such a high quality experience with Papier. I'm already a repeat customer!”

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Posted 5 months ago

“My package was lost in the mail and the customer service I received was fabulous. They immediately sent me a new one cannot be more appreciative of the brand.”

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Posted 5 months ago

Thanks for your lovely feedback, Skylar! I'll certainly pass this on! Papier CS Team

Posted 5 months ago

“The most enchanting little photo book to flick through! Keeping the memories alive.”

Helpful Report

Posted 5 months ago

“The website makes it very easy to personalise your order with a wide choice. Once order is placed, delivery is quick and efficient. Would not hesitate to recomend Papier to others.”

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Posted 5 months ago

“Very nice, fast shipping and beautiful packaging as well as beautiful products :)”

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Posted 5 months ago

“I have ordered academic diaries from Papier twice now and I love them. There’s plenty of features - to do lists, deadlines, monthly and weekly overviews, notes etc. - to keep all my important information in the same place and organised nicely. Perfect for a forgetful so and so like myself! Thanks Papier :-)”

Helpful Report

Posted 5 months ago

Papier is rated 4.6 based on 16,738 reviews