Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,667 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,667 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love these planners!!! Brighten my day and also the best gift to give friends/family. Quick shipping and easy to order. Would love more design options!”

Helpful Report

Posted 3 weeks ago

“I am disappointed in the annual planner I ordered from Papier. The paper quality is terrible. The layout is subpar. They don't include a bookmark to mark which week it is. If I could return I would. As it stands, I won't be ordering from them again.”

Helpful Report

Posted 3 weeks ago

So sorry to hear about the disappointment here, Theresa! We'll certainly pass your feedback on regarding the layout and lack of bookmark. If you'd like to pop over any photos showing the quality issues to support@papier.com, we'll be happy to look into this further for you. Papier CS Team

Posted 3 weeks ago

“I’ve received nothing but great products from Papier.”

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Posted 3 weeks ago

“Their stationary is beautiful and high quality.”

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Posted 3 weeks ago

“Great cards and lovely quality”

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Posted 3 weeks ago

“Super quality”

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Posted 3 weeks ago

“I have yet to recieve my order. I placed my order on 1/1. Expected date of delivery was 1/13. It is now 1/20 and it has not come.”

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Posted 3 weeks ago

We're so sorry to hear about the delivery trouble! It looks like this is now due for delivery today, 21st January. We've processed a shipping refund to compensate the delay. Please do reach out to us at support@papier.com if you have any further queries or any issues with receiving this successfully. Papier CS Team

Posted 3 weeks ago

“Thank you for my personalised diary - 2nd year in a row. I love the week to view diary which works for me, alongside the monthly goals pages and the month to view pages, which I use especially to see holidays at a glance!! Because it looks so great I’m more likely to use it.”

Papier 5 star review on 20th January 2025

Helpful Report

Posted 3 weeks ago

“The cover of the dairy is poorly printed showing pixelation. It looks very cheap which is a shame as I love the papier diary inside. It’s also scratched very easily and after 2 weeks into the year looks abit battered although it’s only been in my kitchen (hasn’t had a trip out yet in my bag or to the office) so I’m guessing it’s only going to get worse and probably wont withstand the year!”

Helpful Report

Posted 3 weeks ago

So sorry to hear this! We've reached out via email now to arrange a solution. Papier CS Team

Posted 3 weeks ago

“I love the quality of the notebook and in general the feel of items is luxury. However I bought a gold pen that ran out after a week.”

Helpful Report

Posted 3 weeks ago

So sorry to hear this, Charlotte! If you'd like to pop over a photo or video showing the issue to support@papier.com, we'll be happy to look into this for you. Papier CS Team

Posted 3 weeks ago

“I really enjoy the simplicity of the planner I purchased. It does everything that I wanted it too. The best features of the Papier planner is the paper quality and the outside design that is super sleek and not too overwhelming.”

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Posted 3 weeks ago

“Always love this company as lovely range of personalised cards and journals, fast delivery and brilliant customer service”

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Posted 3 weeks ago

“This is my fourth planner from Papier. They have all been so beautiful and a joy to use”

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Posted 3 weeks ago

“We ordered custom-made diaries with our company name and logo. The products arrived on time and were of premium quality. I would recommend Papier.”

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Posted 3 weeks ago

“I wish the monthly pages were spread out in between the weekly pages. It’s weird to flip between 2 ribbons. The full monthly calendar pages are ok in the front, but the monthly goals should be spread out. Also, there should be a yearly goals page. Lastly, I wish the weekly pages were ruled with lines instead of just an empty box. Otherwise, it is pretty and the pages are quality.”

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Posted 3 weeks ago

“Cant review something that I still have not received. Angel Navarro Brookings Oregon”

Helpful Report

Posted 3 weeks ago

So sorry to hear that your order hasn't arrived safely, Angel! We've reached out via email now to arrange a solution. Papier CS Team

Posted 3 weeks ago

“LOVE Papier. High quality and lovely designs”

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Posted 3 weeks ago

“i could not be more delighted with the item ... i have been searching for years for a diary with unlined paper as i like to draw as well as write in my diary... nobody seems to make them. The diary i have received is perfect. it has the most beautiful ivory paper .. perfect for pen and ink entries for each day. it arrived in good time too.... that the item was personalised was a bonus !”

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Posted 3 weeks ago

“Order took some time to be delivered which was slightly fustrating. It was also hard to track. Product looks good otherwise and look forward to using it.”

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Posted 3 weeks ago

“I enjoy my planner a lot. the only thing i would love to see slightly improved is the material of the cover, it feels like hard cardstock or cardboard and i’m scared it will bend in my backpack.”

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Posted 3 weeks ago

Papier is rated 4.6 based on 16,667 reviews