Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,718 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,718 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 19th February 2025

Kelsey

Papier 5 star review on 16th February 2025

Cole

599

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful products”

Helpful Report

Posted 1 month ago

“We absolutely loved our cards! Such a fun design and so easy to use. We will definitely use Papier again!”

Helpful Report

Posted 1 month ago

“Thank you so much for creating baby photo album for my nephew. My sister and her husband loved it! It was my nephew’s 1st Christmas as he was two months old. My brother in law said he would take the photo album if there was ever a fire at the home.”

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Posted 1 month ago

“Order came out perfect! Great quality!”

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Posted 1 month ago

“Very nice stationary The notecards are very thick and the printing is really professional and elegant Totally worth the money”

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Posted 1 month ago

“Lovely choice of diaries”

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Posted 1 month ago

“Everything I wanted was in a journal/notebook. Thank you for making the vision come to life!”

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Posted 1 month ago

“My journal came damaged and when asking for a refund, they offered me 10% back which does not even cover shipping. After back-and-forth they refused to give me full refund and, instead, offered to send a new journal. The new journal also came damaged in the mail. For $30 journals and poor customer service, I will not be buying from them again and do not recommend this to anyone else.”

Helpful Report

Posted 1 month ago

So sorry to hear that your replacement order arrived damaged, Emily! Please do feel free to pop over a photo showing this to support@papier.com and we'll be happy to help further. Papier CS Team

Posted 1 month ago

“Gorgeous diary, but took a lot longer than the advised timeframe. Meaning that the birthday present did not arrive on time.”

Helpful Report

Posted 1 month ago

So sorry to hear that this didn't arrive on time! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 1 month ago

“My purchase was a gift. The packaging was very nice.”

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Posted 1 month ago

“Recently, I received my Papier planner, and I love the cover design and I also love how organized the planner was laid out. My only complaint is that the notes for each month are way in the back of the planner meaning I have to flip back and forth to write out my plans for each month. Otherwise it is a very nice planner and very well done!”

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Posted 1 month ago

“Received order promptly, however there was a mistake with the order. A new item was immediately shipped out.”

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Posted 1 month ago

“My new daughter in law loved her new planner and the design was similar to one she used for wedding invitations from Papier. We both were thrilled to see the partnership with the MET.”

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Posted 1 month ago

“Papier helped me create a beautiful Christmas gift for my daughter!”

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Posted 1 month ago

“Love the colour block diary and notebook I ordered. Very well made, good quality materials, excellent service, packaged really well. Very happy overall.”

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Posted 1 month ago

“I haven’t received two items I ordered almost a mont ago, on December 12. The UPS tracking hasn’t been updated either so I don’t know if my two journals are lost or if they’ll appear halfway through March.”

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Posted 1 month ago

So sorry for the delivery delay here, Cristina! I can see there was a recent update to the tracking so I'm hopeful this will be with you in the next few days, but please do reach out to us at support@papier.com if this is not the case. In the meantime, we've processed a refund on the shipping fee paid. Papier CS Team

Posted 1 month ago

“Beautiful and Elegant. I love the interior and the quality. I am old school and love traditional day books.📚 This will be my 30th day book and may be my absolute favorite ❤️”

Helpful Report

Posted 1 month ago

“I thought the cards I ordered were nice, but the price was way too high for what I am comfortable spending. Again, nice cards and good service, but next time I will research less expensive options.”

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Posted 1 month ago

Thank you for your feedback and we're sorry for the disappointment here - this will certainly be passed forwards! Of course, please do reach out to us at support@papier.com if you do have any issues with your order. Papier CS Team

Posted 1 month ago

“I love my Papier yearly planners and last ordered in 2022. When I placed my order for my 2025 planner, I anticipated minimal changes as the website didn’t reflect much difference in planners of prior years. Upon receiving my 2025 planner, the daily spaces to write in were smaller and the calendars were labeled with an abundance of holidays, etc. It would be a great option to omit holidays, etc. on the monthly calendar portion of the planner as it takes up space. If customers could also be afforded more space in the daily sections, it would be beneficial and more appealing for future purchases.”

Helpful Report

Posted 1 month ago

“Amazing quality. Just what I was looking for in an address book. Designed beautifully as well as thoughtfully.”

Papier 5 star review on 10th January 2025

Helpful Report

Posted 1 month ago

Papier is rated 4.6 based on 16,718 reviews