Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,754 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,754 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 27th February 2025

602

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We printed our thank you cards for the wedding with Papier. They sent us a free sample so we were confident to order more. The quality and service is great and we would 100% use Papier again.”

Helpful Report

Posted 8 months ago

“Love the the notebooks! They are very pretty. I would recommend different waterproof packaging. My notebooks were delivered when it was raining and one of the notebooks got wet because the box and packing material are cardboard/paper based.”

Helpful Report

Posted 8 months ago

“Wonderful notebooks, diaries, etc. and customer service. Had an issue with the delivery address and it was immediately resolved. One thing I’d like to see improved is the quality of the pens; the ink doesn’t flow (I’ve tried changing the refills). Otherwise amazing!”

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Posted 8 months ago

“I love Papier! I’m a return buyer and, again, I love you guys. The only thing that bothered me with this planner is how there are holidays taking up most of the space in the calendar squares. I had to white out everything 🤣 Thanks again and I still love you guys!”

Helpful Report

Posted 8 months ago

“Item delivered was a wonderful picture, noticed a spelling mistake (of my doing), contacted the helpdesk who resolved the issue with no fuss and really quickly. I cannot thank Danielle enough for her wonderful support, she is a credit to the company.”

Helpful Report

Posted 8 months ago

Thanks for your lovely review, David - I'll certainly pass this on to Danielle! Papier CS Team

Posted 8 months ago

“Excellent quality and beautifully produced items, and always promptly delivered - even when personalised to order. Reliable delivery when sent direct too.”

Helpful Report

Posted 9 months ago

“I love my new stationery - very elegant and refined while being modern, too. My only wish is that the envelopes matched the stock of the cards… it detracts from such a lovely look otherwise.”

Helpful Report

Posted 9 months ago

“I absolutely love your products. I am ery much a paper person. I love the acts of reading real books and writing. I especially enjoy the flow of cursice handwriting. I find the designs so lovely, and the formats of the various journals just what I need. Thank you so much for being there.”

Helpful Report

Posted 9 months ago

“Took ages to get there. Paid for 1st class and it took over a week!”

Helpful Report

Posted 9 months ago

So sorry to hear this, Simon! We've processed a postage refund to compensate the delay. Papier CS Team

Posted 8 months ago

“Ordered a lovely wedding book after a recommendation from a friend. Loved it so much I ordered two more for our parents. Reasonable price for something so special that’s tailor made”

Helpful Report

Posted 9 months ago

“Always excellent, thank you.”

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Posted 9 months ago

“Lovely designs, people commented on the beautiful floral artwork on our wedding stationary. Delivery was prompt.”

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Posted 9 months ago

“I’m assuming my gift was delivered. I never received notification.”

Helpful Report

Posted 9 months ago

Thanks for your review, Liesl - I've taken a look at your tracking link and can see this order was marked as delivered on 15th May! Do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 8 months ago

“Gorgeous invitations on lovely cream card with great colour quality. Found personalising the invitation slightly fiddly but I'm delighted with the result. Quick dispatch and nicely packed too, thank you!”

Helpful Report

Posted 9 months ago

“Great product and service 👌”

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Posted 9 months ago

“Cannot fault the service and quality of Papier. The wedding stationery we ordered looked amazing and were delivered super fast especially when we had to make last minute changes. I would recommend Papier to anyone having a wedding for all their stationery!”

Helpful Report

Posted 9 months ago

“Bought a customised photo album which was reasonably priced and the quality was absolutely amazing. Made a mistake on the order but Papier were very helpful in organising a new order at no extra expense which I'm truly grateful for. Couldn't have asked for a greater experience and I plan to be reusing my orders again in the near future!”

Helpful Report

Posted 9 months ago

“Love my journal and the quality of it! So cute.”

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Posted 9 months ago

“I have always used Papier products but this last experience has made me rethink where I may buy my writing materials from. My order didn’t arrive and after I contacted customer service they couldn’t deliver in time for my wedding. My order was originally made with plenty of time. The best apology was not to be charged for the delivery the second time round. Very disappointed.”

Helpful Report

Posted 9 months ago

So sorry to hear about the delivery trouble here, Alexandra! I can see my colleague Nicole issued a free replacement and a postage cost refund to compensate the delay here. Papier CS Team

Posted 8 months ago

“I use the undated planners and they are fantastic. Everything I need to keep in top of my daily activities and space for things like meal planning too. They come in a great range of designs and I can put my name on the front. The one time there was an issue with delivery the customer service support was excellent. I’ve already shown friends and recommended they give them a try.”

Helpful Report

Posted 9 months ago

Papier is rated 4.6 based on 16,754 reviews