Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,668 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,668 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“i could not be more delighted with the item ... i have been searching for years for a diary with unlined paper as i like to draw as well as write in my diary... nobody seems to make them. The diary i have received is perfect. it has the most beautiful ivory paper .. perfect for pen and ink entries for each day. it arrived in good time too.... that the item was personalised was a bonus !”

Helpful Report

Posted 3 weeks ago

“Order took some time to be delivered which was slightly fustrating. It was also hard to track. Product looks good otherwise and look forward to using it.”

Helpful Report

Posted 3 weeks ago

“I enjoy my planner a lot. the only thing i would love to see slightly improved is the material of the cover, it feels like hard cardstock or cardboard and i’m scared it will bend in my backpack.”

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Posted 3 weeks ago

“Bought the personalised gratitide journal as a gift and my friend was delighted with it. It was on sale so a very good price so I bought the pen to go with it - also reduced.”

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Posted 3 weeks ago

“I don't understand why Ash Wednesday and Palm Sunday are not noted on the calendar while Mardi Gras and Earth Day and Womens International Day are. What's up with that? Important Christian holidays don't make the Papier cut? At least Easter Sunday is noted. I am disappointed.”

Helpful Report

Posted 3 weeks ago

Thanks so much for your review - we're so sorry to hear about the disappointment here! We'll certainly pass this forwards as we're always looking to improve our products based on customer feedback. Papier CS Team

Posted 3 weeks ago

“Love Papier! I get my yearly calendars along with other goodies every year. I love that they give you variety with monogramming and prints!!”

Helpful Report

Posted 3 weeks ago

“Order was placed first week of January, and took 21 days to receive. Delivery was pushed back multiple times. Despite delays, package finally arrived the 21st. Packaging was nice and product is as pictured.”

Helpful Report

Posted 3 weeks ago

Sorry to hear this, Gabriella! I can see your order is due for arrival by 22nd January as per your confirmation email but of course, please do reach out to us at support@papier.com if this does not arrive safely in time and we'll be happy to help. Papier CS Team

Posted 3 weeks ago

“The planner is of lovely quality but I do wish there were some redesigns in the layout. This is completely personal preference but I wish the monthly calendars came right before the corresponding month’s daily planning pages. The two ribbons make it easy to mark where these sections are and I knew in advance of ordering it that this was the case. I also find the monthly calendars squares too small to write in legibly but again this is a personal preference for how I organize myself and is limited by the size of the planner.”

Helpful Report

Posted 3 weeks ago

“Interesting and attractive products, but a bit expensive for what they are. Nicely wrapped, good as gifts. Took a long time to arrive.”

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Posted 3 weeks ago

“Amazing! Excellent customer service! Definitely would use again.”

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Posted 3 weeks ago

“Beautiful diary, feels really good quality and the design is really pretty. This is my second papier diary.”

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Posted 3 weeks ago

“Although I had found the estimated time frame of when the item was due to arrive to be a week out, the items design and packaging was done with such care that it was worth the extra wait.”

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Posted 3 weeks ago

“Lovely notebook and quick shipping - arrived much before the estimated shipping date. The printing of the pattern is not quite as pictured - it isn’t centred to the planner, it’s off to the right side so it looks wonky.”

Helpful Report

Posted 3 weeks ago

“Love these diary's. They are beautiful. I got two for Christmas presents and one for myself”

Helpful Report

Posted 3 weeks ago

“A wonderful gift. My husband and I gifted it to ourselves and filled with pictures of our one year old. The quality of the calendar is fabulous and the ease of designing your own is second to none. I keep coming back to Papier for treats like this”

Papier 5 star review on 18th January 2025

Helpful Report

Posted 3 weeks ago

“Quality and inspiring items”

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Posted 3 weeks ago

“disappointed of the quality. low quality paper cover”

Helpful Report

Posted 3 weeks ago

So sorry to hear this, Marilyn! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to look into this for you. Papier CS Team

Posted 3 weeks ago

“Love my notebook- so pretty and really useful 🥰”

Helpful Report

Posted 3 weeks ago

“This company offers excellent service with prompt deliveries. They have a variety of planner options and appealing designs.”

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Posted 3 weeks ago

“Love the personalized options Papier offers for annual dated planners. I enjoy making them my own every year, and they look like mini works of unique art. I missed out on trying the new daily planners this year, but I will jump on it earlier for 2026.”

Helpful Report

Posted 3 weeks ago

Papier is rated 4.6 based on 16,668 reviews