Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,665 Reviews

92 %

of reviewers recommend Papier

4.6

Based on 16,665 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Papier 5 star review on 10th February 2025

Ann

Papier 5 star review on 9th February 2025

Shelby

Suzanne

Papier 5 star review on 7th February 2025

Anonymous

588

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I order customized Save the Dates and they turned out great. I had to make a last-minute change after putting in the order and the customer service was immediately responsive. They helped me reorder with the change and everything went super smoothly. We love the Save the Dates, the colors look great and the print is quality. Overall a great exerience and result!”

Helpful Report

Posted 2 hours ago

“I didnt receive the items i first ordered, and then when i finally got the school planner it was mostly 2024 dates. Not worth the money or time i had to take to make the journal usable.”

Helpful Report

Posted 10 hours ago

“I absolutely love my new notebooks and pens! As someone who struggles with anxiety and overthinking, having a dedicated space to put my thoughts on paper has been incredibly helpful. The notebooks are not only high quality but also beautifully designed, so they blend seamlessly on a bookshelf without obviously looking like journals. My only minor complaint is the shipping time—waiting two weeks after ordering felt a bit long. That’s the only reason I’m giving 4/5 stars instead of 5. Overall, though, a great experience!”

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Posted 11 hours ago

“Wide variety of great quality products and a website that is easy to understand.”

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Posted 13 hours ago

“Website keeps crashing, unable to upload photos to a photo book. Went to Moonpig instead”

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Posted 16 hours ago

We're so sorry to hear that you had trouble uploading photos on our site, Richard! Please feel free to reach out to us at support@papier.com and we'll be happy to help. Papier CS Team

Posted 11 hours ago

“So cute thank you!”

Helpful Report

Posted 19 hours ago

“We ordered our daughter’s wedding invitations from Papier. The design process was easy to navigate and we were thrilled with the outcome. My only complaint was that the RSVP card in the grouping that we chose did not have enough information on it and it could not be customized to our needs. We ended up going to our local printer to design our own. We loved the Blooming Bouquet package so much we didn’t want to abandon it completely. The colors and the quality of the stock is fantastic. A value for sure. Everything came beautifully packaged.”

Helpful Report

Posted 1 day ago

“Arrived exactly as was pictured and well before the expected delivery date. Beautiful quality. Thank you Papier!”

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Posted 1 day ago

“very nice :)”

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Posted 1 day ago

“Absolutely love this book, the design and personalisation options are amazing and the outside feels sturdy and good quality. The only issue is the paper is quite thin so you can’t use any coloured or thick pens as they will show through on the next page. I’ve stuck every second page together with glue to make them thicker and now it works perfectly but wish it was just thick enough to begin with. Will still be buying again :)”

Helpful Report

Posted 1 day ago

“I am in love with my Papier planner! It is so cute, practical, and fits all of my organization needs!”

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Posted 2 days ago

“I absolutely love my Papier planner—it’s beautifully designed, functional, and has become an essential part of my daily routine. The layouts are thoughtfully crafted to keep me organized and inspired every day. What truly sets Papier apart, though, is their exceptional customer service. Every interaction I’ve had has been friendly, professional, and incredibly helpful. They genuinely care about their customers and consistently go above and beyond to ensure a great experience. Their outstanding service alone has made me a loyal customer for life. Combine that with the beautiful quality of their planners, and I can’t recommend Papier enough!”

Helpful Report

Posted 2 days ago

“"The products look great, but I’m still waiting for my order, which was supposedly sent via Royal Mail on a 48-hour tracked service over a week ago. I've tried reaching out but haven't received any response. It's frustrating, especially since this was meant to be a birthday gift that I couldn’t give on time."”

Helpful Report

Posted 2 days ago

Thanks for your feedback, Phill - we're so sorry for the delivery trouble with your order and that this missed a special occasion! I can see Olivia has assisted with a replacement order now but please do reach back out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 15 hours ago

“We used Papier all the time to write thank you cards that really communicate our appreciation by the personalisation - a picture of our time together to our hosts. We've also brought cards for our boys to write their thank you cards. The personalisation, the quality of the cards and images is very important investment in our relationships. It's an investment, but very VERY much worth it.”

Helpful Report

Posted 2 days ago

“Beautiful diary, love that I could personalise the cover! I’ve found the daily undated dairy so useful to time block my day, whilst also having space for a general to do list and priorities.”

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Posted 3 days ago

“Paper is amazing! Very good quality products! With beautiful designs and personalisation.”

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Posted 3 days ago

“I absolutely love my diary!”

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Posted 4 days ago

“Beautiful quality product that was delivered very promptly. We have had so many comments from invited guests saying how lovely the invitation looked. So very happy with the product and the service provided. Will certainly use Papier again.”

Helpful Report

Posted 4 days ago

“Lively stationary. Excellent customer service”

Helpful Report

Posted 4 days ago

“The notebook paper is more yellow / warm in tone than the one I have purchased in the past (from Selfridges) and it blots ink on the other side. Not ideal at all. This was a complaint I had last year too when I ordered online from the website vs purchasing from Selfridges. But I know nothing is going to happen about this — not sure why I am writing this……..”

Helpful Report

Posted 4 days ago

Papier is rated 4.6 based on 16,665 reviews