Papier Reviews

Name: Papier
Rating: 4.68

4.7 Rating 15,709 Reviews

93 %

of reviewers recommend Papier

4.7

Based on 15,709 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 89%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

Visit Website

Phone:

01164647180

Email:

support@papier.com

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528

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love these planners, had my eye on them for a few years but was disappointed to find they don’t have large ones! I got one as a gift for a friend and the design is beautiful and the paper is really really nice. I would recommend this but not for someone who needs more space to write. These are a bit pricey though too.. I can’t imagine what a larger planner would cost”

Helpful Report

Posted 51 minutes ago

“The paper quality is mediocre, not great. It is thin and feels unsubstantial. I wonder how tattered this planner will be in 6 months? I chose to upload photos and the quality of the printing was poor. I would not re-order this planner again and in fact, have just re-ordered from the company I used last year. Though they are located in Sweden, more expensive, and it will take some weeks to receive, the quality was far better and worth it.”

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Posted 4 hours ago

“Absolutely brilliant product! Very competent and accommodating staff.”

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Posted 8 hours ago

“Beautiful designs that makes you smile when you pick it up”

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Posted 10 hours ago

“I love Papier and it is my go to online card provider. I work overseas quite a lot and in places where the post is totally unreliable. So despite the availability of the usual electronic ways of keeping in touch with home, I like to send cards to my wife and children. And they love receiving them. I know it's old fashioned but there's something delightful about receiving a card in the post.”

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Posted 14 hours ago

“I loved this card so much!! Super fast and loves the design the only fault is a couple of the pictures wasn’t printed properly, you couldn’t see our faces or the picture in 2 of them but over all I liked the card”

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Posted 23 hours ago

Thanks for your review, Lillie - I'm so glad you loved the design! With regards to the printing issue, please do reach out to us at support@papier.com with photos of the item and we'll be happy to look into this for you. Papier CS Team

Posted 13 hours ago

“I buy a Papier diary for my adult granddaughter every year, she loves them. This year is no exception, brilliant quality and design. The personalisation is so good.”

Helpful Report

Posted 1 day ago

“Woweeeeee! Wonderful selection of cards and goodies to send to my aunt. She loved the ‘home made’ feel of the card and the personal photograph. The chocolate went down a treat also! 10/10”

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Posted 1 day ago

“I love that Papier started to produce day to page diaries. Very happy with mine”

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Posted 1 day ago

“My favourite stationary brand! Everything I have received has been amazing quality. I love these notebooks and journals, they make great gifts too. Also, the customer service cannot be faulted in my experience. I’ve made contact regarding a few of my orders and have been met with quick and friendly responses every time.”

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Posted 2 days ago

“I had excellent customer service and my problem was dealt with as high priority. I cannot praise this company enough keep uo the good work i have another purchase coming, and i will be purchasing more items in future. Thank you”

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Posted 2 days ago

Thanks for your lovely feedback, Sonia! I'll certainly pass this on. Papier CS Team

Posted 1 day ago

“I love Papier. I have been buying notebooks and diaries for a number of years and the quality is outstanding. Beautiful personalised stationery - well packaged and delivered promptly”

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Posted 3 days ago

“Love the quality of the personalised cards … The photo books are also beautiful quality… just what you want to give for a special occasion!”

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Posted 3 days ago

“Paper are fantastic. Thank you for your customer service and support.”

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Posted 3 days ago

“Great company with quality products and amazing customer service who respond quickly and with great care ..”

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Posted 3 days ago

“I have been using the Daily Planner for a while but you have discontinued it. So I am trying the Productivity planner. It does not really meet my needs so I will have to shop around for a more suitable planner. Very disappointing”

Helpful Report

Posted 3 days ago

Thanks for your review, Karen - we're so sorry to hear this! We developed our refreshed productivity planner due to customer feedback, asking for more of a holistic approach and with more guidance. We are constantly working to improve our products based on customer feedback so thank you very much for giving us your thoughts! Papier CS Team

Posted 1 day ago

“I'm really gutted that you've stopped making pocket diaries. I only buy cards from you now as a result. Please bring them back!”

Helpful Report

Posted 4 days ago

Thanks for your feedback, Roisin! We're sorry to hear about the disappoinment and will certainly pass this on. Papier CS Team

Posted 1 day ago

“First, I love the quality of paper the calendar. I color code our family members, and there is no bleed through. I also LOVE that it is bound like a book, rather than a clunky spiral ring. That was the biggest selling point for me because I love to carry it in my purse without it getting caught on everything. It will take me time to adjust to having a calendar where all the months are in the front of the calendar and the weeks are in the back. That doesn't make sense to me, but maybe others like that? Also, I miss not having tabs on the months, so I will have to add those myself. Overall, it is a great, quality yearly calendar for the price.”

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Posted 4 days ago

“This is my first purchase from Papier and I was not disappointed. Finally, I have found a diary that is conducive to how I work, with monthly planners, a day to a page that includes a to do list and priorities, alongside the schedule. Perfect! The choice of covers was impressive, but I’m pretty sure I picked the best one. The option to personalise is a bonus.”

Helpful Report

Posted 4 days ago

“I ordered a personalised photo book to arrive for my boyfriend's birthday. It was estimated to arrive three days before his birthday, but the day before it was meant to arrive I received an email from Papier support saying they were experiencing an unforeseen delay at their suppliers, so it would arrive a couple of days late. Over a week later it still hadn't arrived so I reached out to customer support. They told me it was likely lost and it was better to re-order it. Danielle was helpful and got it sorted quickly, and to her credit the new copy arrived only three days after our conversation. However, the cover of the book is scruffy and damaged, and just looks terrible. I'm really disappointed.”

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Posted 4 days ago

So sorry to hear this, Marte! We've reached out to you via email now to arrange a solution. Papier CS Team

Posted 4 days ago

Papier is rated 4.7 based on 15,709 reviews