Papier Reviews

Name: Papier
Address: 39 Plender Street, 39 Plender Street, London
Rating: 4.64

4.6 Rating 16,828 Reviews

91 %

of reviewers recommend Papier

4.6

Based on 16,828 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	95%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.6 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

About Papier:

Papier is the new and simple way to personalise and send beautifully designed cards to friends and loved ones, as well as create bespoke invitations & stationery.

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Email:

support@papier.com

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautifully designed and personalised notebooks. Just a shame that the paper quality isn't a little better as most inks show through.”

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Posted 8 hours ago

“I have used Papier several times, always great service and quality product. Thoroughly recommend.”

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Posted 10 hours ago

“Loved them, too pretty to bear with. I wish it had a content, index page but it is gorgeous”

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Posted 17 hours ago

“A slight mix-up with Royal Mail’s delivery was dealt with swiftly and efficiently. Communication via the chat was incredible, with a response from the company late on a Saturday night. A replacement was sent out as quickly as possible, with expedited shipping. When the original order arrived, I was told to keep it. I have since gifted it on to someone else. An excellent company to deal with and I would not hesitate to purchase from them in the future.”

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Posted 2 days ago

“I purchased a notebook and undated daily planner! The quality of both is amazing! The paper is amazing! I will purchase from Papier again.”

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Posted 2 days ago

“The table numbers we ordered were absolutely gorgeous! The style, colors, and quality were all just perfect. We upgraded the paper and they were exactly what we wanted. Very quick shipping and excellent communication regarding delivery. Thank you!”

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Posted 2 days ago

“Generally the products are good. Bought the pen and the refills are terrible. Tried to buy replacements but they appear to be permanently out of stock. They did refund them but when I've tried to buy them elsewhere I can't so now have an unusable pen.”

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Posted 3 days ago

We're so sorry for the disappointing experience here! While our rollerball refills are currently out of stock, any standard 0.5mm size refill should fit our pens. Please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 3 days ago

“Happy with the service and delivery. Was expecting a bit more quality given the price”

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Posted 4 days ago

Thanks for your feedback, Chris - glad to hear you were pleased with the service and delivery of your order! Regarding the quality issue, please feel free to contact us with any relevant photos at support@papier.com and we'll be happy to help. Papier CS Team

Posted 4 days ago

“Fun designs and good quality on a whole”

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Posted 4 days ago

“I bought a bound journal for myself and for a friend. They’re both so beautiful and the quality is incredible. Can’t wait to give my friend her gift!”

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Posted 4 days ago

“Purchased the personalised recipe book for a birthday gift along with pens, markers and stickers. On line ordering was easy and you could choose font styles and sizes for the personalisation on the front cover and view the finished look before finalising your order. Kept updated on the order’s progress and despatch. Really lovely quality book and will deffo be ordering again soon!”

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Posted 4 days ago

“Ordered a card, paid for next day delivery. The card never arrived.”

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Posted 4 days ago

So sorry to hear that, David! We've reached out via email now to arrange a solution. Papier CS Team

Posted 4 days ago

“I got a Papier to make a book journal and I absolutely love it! My only complaint is some pens do bleed through a little so maybe make the paper a tiny bit thicker otherwise I love it”

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Posted 4 days ago

“The stationary I ordered for my wedding invitations arrived was beautiful and very high quality. I can’t recommend them enough.”

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Posted 5 days ago

“Really like the design of the cover and the layout of the planner overall, but the paper is so thin I had to search for pens that didn't show through to the other side of the sheet! Ultimately not worth the cost.”

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Posted 5 days ago

So sorry to hear this, Loren! If you'd like to reach out to us at support@papier.com with photos of the issue, we'll be happy to take a look. Papier CS Team

Posted 5 days ago

“I purchased an academic diary in a store in back September, have now found that 2 of the months have been completely misprinted as incorrect months and now my diary can't be used. As the diaries are quite expensive I assumed I would be able to have a replacement sent if I sent a photo and contacted customer services to explain, however I was told nothing they could do as I purchased it in John Lewis (even though the product is faulty). Can't take a diary back 6 months later to a store without the receipt, so I'm left with a diary I now can't use!”

Helpful Report

Posted 5 days ago

We're so sorry to hear about the issue with your diary. Sadly, we are only able to assist with product issues for purchases made on our site, so this would need to be returned to the original store it was purchased from. Our apologies again for the disappointing experience here and please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 days ago

“Very pleased with my purchase of note cards.”

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Posted 6 days ago

“I love the designs and quality of the notecards I've ordered over the years - service has been terrific too. I find the wesite a challenge and dissappointed that my favorite stationery (sun with faces) was discontinued but nicve to order online product that does not dissappoint.”

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Posted 6 days ago

“Delivery recently rarely on time. Designs nice.”

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Posted 6 days ago

So sorry to hear this, David! I can see Maya has assisted with a replacement for your most recent order, but please do reach out to us at support@papier.com if you have any further queries. Papier CS Team

Posted 5 days ago

“Ordered a journal and put my own quote on the front - was a lovely gift and amazing value for money for a unique product.”

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Posted 6 days ago

Papier is rated 4.6 based on 16,828 reviews