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Paper Bag Co Reviews

4.8 Rating 438 Reviews
95 %
of reviewers recommend Paper Bag Co
Company Reviews Metrics Info
4.8
Based on 438 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Next Day
On-time Delivery
97%
Accurate And Undamaged Orders
98%
Customer Service
Communication Channels
Email, Telephone
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Paper Bag Co Reviews

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Anonymous
Unverified Reviewer
“Excellent quality bags and speedy delivery.”
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Anonymous
Unverified Reviewer
“Easy to order, quick delivery and good quality bags”
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Anonymous
Unverified Reviewer
“Very quick and good quality products”
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Sharon
Unverified Reviewer
“Easy to place order, prompt delivery and great value! Ignore the folds in the photo, I had to fold them to get them into a smaller box in order to carry them!”
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Handpicked Pet Boutique
Verified Reviewer
“SMOOTH SERVICE. Ordered and paid and my bags arrived the very next day. I didn't really do any price comparisons as I needed them for an event and had only just realised I was running out. Price seemed reasonable, about what I thought I would pay. Would happily recommend. I'm always happier to do a review when I receive good service, than when I do not.”
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Natasha
Verified Reviewer
“Fantastic bags great service speedy delivery x”
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Mohsin
Verified Reviewer
“Smooth order process and good prices but the 1 room for improvement which is very important is communication - by email. Comms by phone is great but by email is missing. I sent some emails but got no response - ever. To get a response I needed to call. Please can you improve this by ensuring emails actually get a response. A customer who emails asking for a sample and then gets a response confirming their sample is being processed is a happy customer. A customer who emails asking for a sample and gets no response so has to call in to enquire is not as happy as the above customer who actually got a response by email confirming their request is being processed. I hope above 2 scenario's paint the picture well for you and encourage you to respond to emails. All other aspects is top stuff, no complaints. Just the email communication needs actioning upon please.”
Helpful Report
Hello Moshin , Thank you so much for your positive feedback and we are happy to hear you had a smooth ordering process with us. We appreciate any constructive criticism given and will of course take on board what you have outlined for us here. While we do try and reply to every customers email we receive by the end of each working day, we know that sometimes due to being short staffed and during busier periods things can sometimes be missed. If possible, please could I ask that you send us an email today? I would like to make sure that they aren't finding their way into our junk folder. Thank yo again for your kind words and we very much look forward to working with you again in the near future.
Anonymous
Verified Reviewer
“Great service and a good quality product. If I could change one thing, it would be to enlarge the quantity packed in. Most of the smaller bags were in 100's larger bags 50's - I missed this so only ordered 50 instead of 100. Other than that *****”
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Heather B
Verified Reviewer
“super quick turnaround and great service as always from these folks at Bag Co. very happy to recommend.”
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Julie Johnson
Unverified Reviewer
“Great service and support from the Company and at the end of the day a wonderful product! Thank you.”
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Maureen Stewart
Unverified Reviewer
“I had absolutely great service from Georgie at the paper Bag Co. She was so courteous, helpful and patient. I would definitely recommend the paper Bag Co. to family and friends. Thank you very much.”
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Anonymous
Unverified Reviewer
“Super bags great service”
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Coddiwomple, Newlyn
Unverified Reviewer
“Excellent product and excellent next day delivery”
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WoolAnne's
Unverified Reviewer
“Great service. I was expecting my order to take weeks and it arrived within 2 days, so very happy with the quality and service provided”
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Jo Baren Eyewear
Verified Reviewer
“First time using this company and will most definitely be using them again. Bought luxury bags for my business, contacted them via phone to ask if they could send me some samples to choose from. Matt was really helpful and within 2 days I received 4 different bags. Placed my order online which was quick and easy to navigate and I received the bags the day after because I ordered before 3pm. The bags are lovely quality just what I wanted and the customer service was excellent. Highly recommend.”
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Mo Grant
Unverified Reviewer
“Lovely bags and brilliant delivery service, great value for money as well.”
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Anonymous
Unverified Reviewer
“The order was not the size I was looking for.”
Helpful Report
Thank you for taking the time to leave us your honest review. Of course we would love the opportunity to rectify any issues our customers have encounter when making an order with us. For this reason I would love if you could give us a call or an email and we can discuss other potential bag types/sizes that would be more suitable for your needs? We can also arrange for a collection of any products that are of no use to you and process a refund for these once we have received them back within our warehouse. I hope this is helpful and thank you again for bringing this to our attention.
Gillian And Olivia
Unverified Reviewer
“Great service ,very quick dispatch, highly recommend will be ordering again :)”
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Anonymous
Unverified Reviewer
“Excellent service and quality product. What more can you ask for?”
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Carolynne Rowe
Unverified Reviewer
“I have been using this company for a number of years,the bags I have found to be of good quality and delivery is excellent”
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Paper Bag Co is rated 4.8 based on 438 reviews
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