Paper Bag Co Reviews

Name: Paper Bag Co
Address: Unit 6 Woodlands Industrial EstateEden Vale Road, Unit 6 Woodlands Industrial EstateEden Vale Road, Wiltshire
Rating: 4.80

4.8 Rating 426 Reviews

95 %

of reviewers recommend Paper Bag Co

Company Reviews

Metrics

Info

4.8

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Paper Bag Co 5 star review on 5th August 2024

Adam Deeley

Paper Bag Co 5 star review on 25th June 2021

Lucy Todd

Paper Bag Co 5 star review on 17th July 2020

TheFinestBubble.com

Anonymous

Anonymous // 01/01/2019

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“Brilliant service. Bags are great.”

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“Paper Bag Co were great to deal with, super helpful and the product is first class. Brilliant.”

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“LoVE our bags thank YOU xx”

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“Very happy with the fast and efficient service provided”

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“The bags were the wrong size as displayed and on the website. I called to ask why and I was told that I would get a call back and never did.”

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I am sorry to hear this. Please could you let me know your order number so I can investigate this further for you?

“Superfast delivery at very short notice. Bags are good quality for the price.”

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“Easy to use website and ordering. Excellent delivery time (to the Scottish Highlands) and good information Great products and excellent value”

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“Bags arrived on time (after a very late design submission from us!), and looked brilliant. Paperbag were communicative, efficient and helpful. Thank you!”

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“Fantastic product. Prompt delivery and great value for money.”

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“Prompt Service and Good Quality. I would definitely reorder and recommend them.”

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“Can't fault the service! Next day delivery and quality is great. V Happy”

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“Sent the wrong product, we then received the correct product and then they continued to send the original wrong product to our venue.”

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Hi Charlotte, Many thanks for your review. We use a third-party courier and unfortunately on this occasion they did deliver the wrong box to you. As soon as we were made aware of this, we did everything we could to ensure your bags were delivered to you within 24 hours. Unfortunately, the third party courier failed to amend the returns label on the incorrect box, meaning the incorrect parcel kept making its way back to you.

“Great customer service and a quick response to our order. The bags arrived the next day and were fantastic quality. Thank you”

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“I was really pleased with the level of service and speed of turnaround, as I was quite late with getting images and ordering. The bags look good, and I am really pleased with them. Highly recommend this company.”

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“Brilliant service and product thank you”

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“Thank you, paperbag! The bags arrived promptly and were exactly what i needed. My customers loved the little, white paper bag with the handles especially.”

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“The bags all had a grease mark in the corner. I needed them urgently so had to use the ones where the mark was at the top (and could be folded over).”

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So sorry to hear this. Had we have known about this issue, we could have offered a replacement/alternative on a next day delivery, at no extra cost. We aim to offer top quality bags and pride ourselves of excellent customer service - we hope this hasn't put you off ordering with us in the future.

“Very pleased, good bags very fast delivery.”

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“Great service - speedy dispatch, good communication. Excellent quality product”

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“Everything arrived on time and in perfect conditions.”

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Paper Bag Co is rated 4.8 based on 426 reviews