Paper Bag Co Reviews

Name: Paper Bag Co
Address: Unit 6 Woodlands Industrial EstateEden Vale Road, Unit 6 Woodlands Industrial EstateEden Vale Road, Wiltshire
Rating: 4.80

4.8 Rating 426 Reviews

95 %

of reviewers recommend Paper Bag Co

Company Reviews

Metrics

Info

4.8

Based on 426 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Paper Bag Co 5 star review on 5th August 2024

Adam Deeley

Paper Bag Co 5 star review on 25th June 2021

Lucy Todd

Paper Bag Co 5 star review on 17th July 2020

TheFinestBubble.com

Anonymous

Anonymous // 01/01/2019

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“"Paper Bag & Co" provides a unique shopping experience for those who value sustainable living and the charm of paper-based items. It's a go-to place for individuals looking for eco-friendly options without compromising on style.”

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“Brilliant bags love them thank you”

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“Bags came quickly, were exactly what I needed and are strong.”

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“Easy website, fast delivery. Thank you”

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“Great company. Timely arrival of bags. Good quality, and easy to use website. Will definitely use again.”

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“Fabulous quality, fast delivery and great price. Would definitely order again.”

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“Prompt delivery, great customer service over the phone. I’ll be back”

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“Great service, better quality than I expected. Very reasonable. Thank you”

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“Excellent quality bags and speedy delivery.”

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“Easy to order, quick delivery and good quality bags”

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“Very quick and good quality products”

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“Easy to place order, prompt delivery and great value! Ignore the folds in the photo, I had to fold them to get them into a smaller box in order to carry them!”

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“SMOOTH SERVICE. Ordered and paid and my bags arrived the very next day. I didn't really do any price comparisons as I needed them for an event and had only just realised I was running out. Price seemed reasonable, about what I thought I would pay. Would happily recommend. I'm always happier to do a review when I receive good service, than when I do not.”

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“Fantastic bags great service speedy delivery x”

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“Smooth order process and good prices but the 1 room for improvement which is very important is communication - by email. Comms by phone is great but by email is missing. I sent some emails but got no response - ever. To get a response I needed to call. Please can you improve this by ensuring emails actually get a response. A customer who emails asking for a sample and then gets a response confirming their sample is being processed is a happy customer. A customer who emails asking for a sample and gets no response so has to call in to enquire is not as happy as the above customer who actually got a response by email confirming their request is being processed. I hope above 2 scenario's paint the picture well for you and encourage you to respond to emails. All other aspects is top stuff, no complaints. Just the email communication needs actioning upon please.”

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Hello Moshin , Thank you so much for your positive feedback and we are happy to hear you had a smooth ordering process with us. We appreciate any constructive criticism given and will of course take on board what you have outlined for us here. While we do try and reply to every customers email we receive by the end of each working day, we know that sometimes due to being short staffed and during busier periods things can sometimes be missed. If possible, please could I ask that you send us an email today? I would like to make sure that they aren't finding their way into our junk folder. Thank yo again for your kind words and we very much look forward to working with you again in the near future.

“Great service and a good quality product. If I could change one thing, it would be to enlarge the quantity packed in. Most of the smaller bags were in 100's larger bags 50's - I missed this so only ordered 50 instead of 100. Other than that *****”

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“super quick turnaround and great service as always from these folks at Bag Co. very happy to recommend.”

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“Great service and support from the Company and at the end of the day a wonderful product! Thank you.”

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“I had absolutely great service from Georgie at the paper Bag Co. She was so courteous, helpful and patient. I would definitely recommend the paper Bag Co. to family and friends. Thank you very much.”

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“Super bags great service”

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Paper Bag Co is rated 4.8 based on 426 reviews