Paper Bag Co Reviews

Name: Paper Bag Co
Address: Unit 6 Woodlands Industrial EstateEden Vale Road, Unit 6 Woodlands Industrial EstateEden Vale Road, Wiltshire
Rating: 4.81

4.8 Rating 455 Reviews

95 %

of reviewers recommend Paper Bag Co

Company Reviews

Metrics

Info

4.8

Based on 455 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	97%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Paper Bag Co:

Paper Bag Co are the market leader in supplying a full range of custom, wholesale and promotional carrier bags made from paper, cotton, canvas and other environmentally friendly materials.
We pride ourselves on having a bag to suit every kind of business and any occasion. With a complete choice of quality bag designs, fabrics, dimensions and styles we make sure that your exact needs are catered for. From paper bags with handles and printed paper bags to plain, natural cotton bags, we can help find the perfect bag to suit all of your requirements. We ethically source our materials and care about high standards in forest management. We make ordering easy too, by having a simple selection, artwork upload and order process with fast turnaround times and help available from our dedicated team of experts.

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Paper Bag Co 5 star review on 25th June 2021

Lucy Todd

Paper Bag Co 5 star review on 17th July 2020

TheFinestBubble.com

Anonymous

Anonymous // 01/01/2019

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“Kimberley’s customer service is amazing, helped me with the delivery issue so professionally and promptly! Thank you!”

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“Been using these guys for years! Love their bags, super friendly and helpful. Also, local! Happy days.”

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“Speedy delivery but the very first bag I removed from the box had only one handle, so… not ideal.”

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“Thank you very much for a speedy delivery, ordered Friday and they arrived on Saturday. Fantastic. Great service.”

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“Fantastic - easy to order and arrived really quickly. The product was exactly what we were looking for and we will order again when needed. Thanks :)”

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“Great product & service. Thank you.”

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“We have used the Paper Bag Co a few times now and always receive top quality customer service. Their products are great and work perfectly for us at trade shows. Lastly to mention their speedy turn around times, I ordered and paid on Wednesday and I had a dispatch notification on the Friday! Great service, thank you.”

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“Product was fine but next business day delivery ended up being the following business day and parcel barely arrived in time for when needed. This caused great stress and inconvenience to the event organisers who needed the items delivered when expected. Given the cost of delivery was as much as the items ordered this was extremely disappointing. This may have been the fault of the courier than Paper Bag Co and not reflective of their service but ultimately their chosen provider for delivery has let them down on this occasion.”

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“Great efficient service, Kimberly couldn't have been more helpful, fabulous tote bags too (so nice not to have to iron them before I can print them as I have had to with some companies in the past) I'll definitely be back.”

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“Great speedy delivery service (bit costly ) but I love these strong water resistant mailing bags and will order again!”

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“Ordering straight forward. Information re:- delivery day and time good. Delivered on time .”

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“My Second order from Paper Bag Co and probably won’t be my last. Excellent service and speedy delivery. Fantastic !”

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“speedy, efficient service.”

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“Placed a bulk order for custom tissue paper with Sue. She was very helpful throughout the whole process. The tissue paper arrived on time and we are very happy with the quality! Will definitely be using Paper Bag Co in the future!”

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“Great quality bags, will be ordering again. Excellent customer service, Sue who I dealt with mostly was very approachable, friendly and helpful. Thank you!”

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“My bags came really quickly and are of great quality. The printers did a great job. Also, Sue who dealt with the artwork was friendly, kind and approachable and responded to me constantly with a personal touch. I will be ordering my bags in the future with this company. I highly recommend them.”

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“Quick informative service”

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“I had put the wrong address on my order, and so my bags were not delivered. Despite it being my mistake Kimberley, in the admin department, responded quickly to my email and re-sent my order, via next day delivery, and so I will have it before Christmas. Very impressed by the efficient, and friendly service I received.”

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“Fabulous bags in great colours and delivered quickly. Will use your service again. However, not your fault but the courier left the boxes of bags in the shop doorway rather than bring them.into the shop, which was open and had customers in. As a customer said, "Anyone on the high street could have taken them!" I did complain to the courier company.”

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“I reached out to Paper bag company to ask if they created tissue paper. I already order my delivery bags through them. The whole process from Start to finish was excellent and Sue to helped me was fab. Tissue paper arrived in about 10 days and super happy with it! Could not ask for a more better experience Thank you Sue”

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Paper Bag Co is rated 4.8 based on 455 reviews