Pall Mall Medical - Private Healthcare & Diagnostics Reviews

Name: Pall Mall Medical - Private Healthcare & Diagnostics
Rating: 4.77

4.8 Rating 228 Reviews

94 %

of reviewers recommend Pall Mall Medical - Private Healthcare & Diagnostics

About Pall Mall Medical - Private Healthcare & Diagnostics:

Dedicated to providing exceptional patient care, Pall Mall focuses on three core areas: Medical Services, Cosmetic Surgery and Diagnostic Scanning.

Led by Doctors, our team is focused on delivering a healthcare model that revolves around our patients.

We have beautiful, 5-star clinics in the city centre of Manchester (King Street) & the city centre of Liverpool (St Paul's Square). We also welcome patients in our very own purpose-built 12-bed, overnight hospital with 2 GA laminar flow theatres, and full imaging centre (MRI, CT, Mammography, X-Ray and Ultrasound).

Medical services:
• GP Services - appointments, blood testing, health screens, vaccinations, VISA medicals
• Specialist Consultant appointments - Dermatology, Gynaecology, Urology, Orthopaedics, Paediatrics and over 30 more specialities
• Diagnostics - MRI, CT, Mammography, X-ray, Ultrasound
• Surgery & Endoscopy – gynaecology, urology, orthopaedics, joint injections

Cosmetic surgery:
• Breast surgery (breast augmentation, mastopexy, reduction, implant removal & replacement)
• Facial cosmetic surgery (rhinoplasty, MACS facelift, neck lift, blepharoplasty, brow lift, otoplasty, EarFold Treatment)
• Body surgery (abdominoplasty, mini-abdominoplasty, liposuction (using traditional or power-assisted liposuction techniques), gynaecomastia (male breast reduction), arm lift
• Gynaecology surgery (vaginoplasty, labiaplasty)
• Vascular surgery (varicose vein treatment, foam sclerotherapy – thread veins, hyfrecator treatment)
• Elipse Weight-Loss Balloon (4-month weight loss programme)

For a full range of services and opportunities – feel free to get in touch with our team or email gp@pallmallmedial.co.uk.

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Pall Mall Medical - Private Healthcare & Diagnostics 5 star review on 29th October 2018

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for an MRI scan for a speedier process than using NHS based on their claim that patients receive a full written report within a week. This report took 8 days and lots of chasing up. Received the report but full of terminology a non medical person can't understand so had the call with their GP to discuss the results. Unfortunately this hasnt helped in the slightest as they just repeat what is stated on the report. All I wanted some basic information like do I need surgery and am I ok to start gentle exercises, but to do this I must speak to their consultant who will cost a further £350-350. The actual scan and hospital were perfectly fine and very speedy, but the overall experience of not fulfilling stated timings and then charging more money for the answers has been very disappointing.”

Helpful Report

Hi Mark, Thank you for your feedback. We have investigated your case and can confirm that your results were sent to you six working days after your scan took place. We accept this is one day later than expected and apologise for the slight delay. At the bottom of your report, there are several frequently asked questions and answers to support and signpost patients who may have queries relating to their scan report. In your case, we can see that you’ve had a follow-up call with one of our GPs following your scan to discuss the next steps and meeting with one of our specialist consultants. MRI scans are excellent tools to diagnose conditions, symptoms and pathology, however, as a diagnostic tool, MRI scans cannot determine a treatment plan. For cases such as yours, a specialist consultant would use the MRI scan report and images, alongside your medical history, to tailor a treatment plan to your individual needs. Our GP has advised which specialist will be able to do this for you. Without going into the specifics of your individual case, it is important to note that the MRI scan was an important part of your diagnosis, and no consultant would have been able to provide a treatment plan without this scan. Therefore, I do wish to assure you that you have not undergone any unnecessary appointments. Our GP has also advised that you would be able to take the MRI report and scan images to your NHS GP who can refer you to an NHS specialist. If you still have questions or don’t fully understand your report, then our GP can discuss this with you again if you wish. A member of our team will be in touch today to discuss this with you in more detail. If there’s anything further we can assist you with, please feel free to email management@pallmallmedical.co.uk. Best wishes, The Pall Mall Team

“If you are considering using Pall Mall for a procedure, I strongly suggest you look for alternatives. I have used other clinics whilst living elsewhere both in the UK and abroad and in comparison found Pall Mall to be of a lower standard. Though some staff were friendly and helpful enough, others were dismissive and patronising. There seems to be a general lack of organisation. Made to feel like on a cash making conveyor belt rather than a respected patient. Pall Mall may be cheaper compared to other cosmetic clinics but you really do pay for the service and the value here. Spend that extra and you will not regret it, I'll be doing so again for future procedures.”

Helpful Report

Hi, We’re sorry to hear that the service you received from Pall Mall was not satisfactory. It is very unusual for our staff to act as dismissive or patronising. Would you kindly email us your name and DOB to management@pallmallmedical.co.uk so we can investigate this matter for you? We always strive to offer a first class service for our patients and we hope to prevent this from happening again. Kind Regards

Pall Mall Medical - Private Healthcare & Diagnostics is rated 4.8 based on 228 reviews