Pall Mall Barbers Reviews

Name: Pall Mall Barbers
Rating: 4.90

4.9 Rating 1,254 Reviews

99 %

of reviewers recommend Pall Mall Barbers

4.9

Based on 1,254 reviews

Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour

About Pall Mall Barbers:

Pall Mall Barbers is a barbershop chain with six locations in London, one in Birmingham and one in New York City.

Pall Mall Barbers was originally founded in 1896 as the Pall Mall Toilet Saloon at No. 27 Whitcomb Street, just off London’s iconic Trafalgar Square. Since then, we’ve served countless gentlemen in our 122 years, helping them look their best and make their first impression count.

Pall Mall Barbers provides both classic and contemporary men’s hair cuts, as well as beard trimming and shaving services. We also offer our own unique men’s grooming product collections, men’s hairstyling products, shaving creams, shaving brushes, double edge razors, beard oils, moustache wax and traditional wet shaving vouchers.

We exist to empower gentleman to look and feel fantastic in order to take on the challenge of life and achieve their aspirations. Our dedicated team of male grooming professionals have a combined experience of over 450 and we are passionate about developing partnerships with our clientele through a deep understanding of what they are aiming to achieve. Every one of our clients receives a grooming experience that is bespoke to their individual needs.

Pall Mall Barbers operates to exacting standards and has a robust and comprehensive approach to delivering services and developing products and staff to ensure that every grooming experience and product that we develop is of the highest quality. This focused approach has led to us becoming the most awarded independent and the best barbershops in Europe with 23 award winning products and over 10 industry awards across our services and products.

https://www.pallmallbarbers.com/locations/

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https://booking.pallmallbarbers.com/webstoreNew

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Phone:

020 7930 2592

Email:

info@pallmallbarbers.com

Location:

45, Fitzroy Street, London
W1T 6EB

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Pall Mall Barbers 5 star review on 15th April 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The haircuts are of a consistently good standard. The staff are always polite and friendly and in particular my usual Barber, Gani from the Fitzrovia branch, always makes me feel welcome. Highly recommended.”

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Posted 7 years ago

Thank you sir Gani is delighted you took the time to review.

Posted 7 years ago

“Generally the haircuts I get are good. I like that you can be very specific about what you want, or leave it to them to use their experience to come up with a style they think works best for you. Their online booking system is atrocious and should be used as an example of how not to make a web-based booking application. You have to select *each* appointment type separately, so you can't book a haircut and beard trim at the same time. You have to make *two* separate bookings, *and* you have to know how long each appointment is for so you can select the right times with your chosen barber. Surely this business makes a nice healthy margin, so why they can't invest in a proper booking site is beyond me. Pall Mall have a myriad of different options and it's really hard to figure out what to book. For example, there are 3 different types of beard stylings. All with a different duration and it's not obvious which one to book and which one is right for you. Because this is not described in detail on their site you need to call them first to discuss what is best for you, at least if it's your first time. Some of the staff are very talkative, some are not. If you don't want to expose too much of your personal life, it gets awkard. The products they use are always of good quality. When getting your haircut you need to be very clear what you want, and make sure they understand what it is you think you have agreed. Get them to repeat back to you what you have described, to check their understanding. When you book you are asked to select a barber by name, otherwise they will just assign you to someone. My advice is to try all the different barbers in the branch, then go with the one you like the most from that point onwards. Be advised some of their branches get very busy. The Westminster branch never seems to be very busy whereas Trafalgar Square is always packed. Regardless, as with a good restaurant - always book ahead!”

Helpful Report

Posted 7 years ago

Hi Per Thanks for your feedback regarding the booking system. We decided 5 years ago to bring in online booking to PMB. This was ground breaking for barber shops as most do not take bookings. We agree the user experience of the booking system could be better so have spent the last year working on a brand new system that will launch in January. This should make your booking experience much more enjoyable. Have a great weekend

Posted 7 years ago

“Fast, efficient, but thoughtful and careful cuts on a regular basis from Nikki in Fitzrovia. A great find this Barber, don't plan to go anywhere else.”

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(Fitzrovia) - Posted 7 years ago

We love Nikki. Thanks for your feedback I will pass this onto her

Posted 7 years ago

“Like always great service from Dil in Westminster”

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Posted 7 years ago

Thanks for the kind words Sir these will be passed onto Dil

Posted 7 years ago

“Superb cut- superb conversation. Thanks Dieter”

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Posted 7 years ago

Thank you Sir we look forward to your next visit

Posted 7 years ago

“Another great beard-shaping appointment from Clemence. I've been silly enough to try other places when I'm out of time, but no more.”

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Posted 7 years ago

We agree Clemence is a great beard barber

Posted 7 years ago

“Haircuts so good my wife’s friends and consistently complimenting on what a great haircut, who cuts it, where do I get it done. Elias also doubles up as my football therapist.”

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Posted 7 years ago

Thanks for the kind words Elias will be delighted

Posted 7 years ago

“I've had cuts with both Lilybelle and Alex at Bishopsgate, both were great. Always polite and friendly and a great haircut and service. Highly recommend!”

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Posted 7 years ago

“Andy is brilliant!”

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Posted 7 years ago

“Elias is the scissor don!!!”

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Posted 7 years ago

“Great service and cut”

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Posted 7 years ago

“I have been going to Pall Mall for 3 years now and every visit is outstanding. Professional and very experienced staff with great a friendly atmosphere. 5 star experience!”

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Posted 7 years ago

“Good cut, friendly hairdresser”

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Posted 7 years ago

“The Manchester United of hairdressers ;-)”

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Posted 7 years ago

We are not sure if this a complement or not sir but thank you for your kind review.

Posted 7 years ago

“Great service, great haircut. Maize was really friendly and professional and we had a good chat. Strongly recommend”

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Posted 7 years ago

“Really good service. I visited the Bishopsgate branch. Alex listened to me and used my input to produce the hair cut I was looking for. I will be definitely coming back.”

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Posted 7 years ago

“Really impressed by the high quality customer service and my fantastic cut by Clemence. Everyone was so welcoming and caring and the cut was exactly what I wanted. Thank you so much Clemence Alfons”

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Posted 7 years ago

“Another fantastic hair cut in an establishment with an incredibly friendly and welcoming atmosphere. I've been having my hair done there for at least four years now and can't imagine changing; in particular Marii is an absolute gem!”

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Posted 7 years ago

“Always welcoming and friendly place! very professional! always a pleasure to return. many many time!”

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Posted 7 years ago

“The people are always so wonderful and cheerful”

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Posted 7 years ago

Pall Mall Barbers is rated 4.9 based on 1,254 reviews