Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.90

“First class as always.best courrier by far.Gary”

Hi Gary, Thank you for taking the time to review Paisley Freight. We are happy to hear you received good service and hope you continue to use us again in the future. Thanks, Paisley Freight

“Absolutely shocking, do not use, they should be shut down, scam”

Helpful Report

Hi Smits, We appreciate you taking the time to review Paisley Freight. We apologise you have had a bad experience. We aim to address and sort any problems our customers are having, please contact delivery@paisleyfreight.com and we would be happy to help. Kind Regards Paisley Freight

“I have delt with paisley fright now for the best part of 5 years and I can’t say a bad word about them they pick up our alloy wheels and deliver them wherever we send them bang on time all the time so we’ll done paisley fright from Geordie at daydawn alloys”

Helpful Report

Hello Geordie, Thank you for taking the time to review our services. We appreciate your custom over the past 5 years and hope we can continue the great relationship we have with Daydwan Alloys. Thank you, Paisley Freight

“I used to use them all the time for big carp parts, prices have gone up and up and service has gone down and down. My most recent disaster, I sent a bike with them by selecting "bike" as my item. It incurred £30 charges and put on hold because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. I recommend ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

“Sent a bike with them, incurred £30 charges because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. Try ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

“Sent a bike with them, incurred £30 charges because it was 20cm too big. It was a small ladies bike! Completely misleading and much more expensive than other sites. Try ipostparcels.”

Helpful Report

Hi Tom, We appreciate you taking the time to review our services. On our bike services, the fully packed item must not be greater than 1.6m x combined dimensions 1.2m. If your bike is above this when measured then it will be charged accordingly. In future, why not try our quote calculator for a more appropriate service option. Thank you, Paisley Freight

“My parcel was held at the depot after collection and refused to deliver to driver.i called customer service to ask and the lady was very rude on the phone .she had to hang up on my at first because I read their terms and condition out to her on the site. they had asked me to pay extra 15pounds to the actual 26pounds I paid for bike delivery saying my box was slightly bigger than the required size. also now they are saying I might have to pay double this amount due to the time its being held back without any notice. The customer I sold the bike to has not yet received the item. this is very fraustrating.”

Helpful Report

Hi Francis, Thank you for taking the time to review our services. We apologise the customer service you received was not up to your expectations. We do not accept boxes bigger than the stated dimensions on the bike service. In future, you can use the quote calculator to book larger items and declare the dimensions. This way you will be charged the correct amount. I hope this helps, Paisley Freight

“Great service. delivered my motorcycle wheels quickly. picked them up at my house and provided accurate tracking info. good price compared with other competitors. will be using again. thanx”

Helpful Report

Hi Mark, Thank you for taking the time to review Paisley Freight. We are happy to hear you received good service and hope you use us again in the future. Thank you, Paisley Freight

“Absolutely fantastic service 10 out of 10”

Helpful Report

Hi Dave. Thank you for taking the time to review Paisley Freight. We are happy to hear you have received good service and hope you continue to use us in the future. Thanks, Paisley Freight

“Packaged my precious TT bike carefully with pillows and towels for protection. Paid £45 for delivery. Marked the box 'fragile' and 'this way up'. I can only describe the condition the box arrived in as disgraceful. Would not recommend using this company.”

Helpful Report

Hi Conal, We appreciate you taking the time to review our services. We can only apologise your package was damaged in transit, this can happen on occasion. If you have taken additional liability then you can make a claim within 3 working days through customer services (delivery@paisleyfreight.com). Again we apologise for the inconvenience this has caused. Regards Paisley Freight

“Collected on time and delivered ahead of schedule , easy to use online system, highly recommend.”

Helpful Report

Hi Thank you for taking the time to review Paisley Freight. We are happy to hear you have received good service and we hope you use us again in the future. Thank you, Paisley Freight

“TERRIBLE SERVICE !!!! DO NOT USE THESE THIS COMPANY!! THEY ARE ARRIVED TO DELIVER MY PARCEL WITHOUT THE PARCEL DRIVERS WORDS "FORGOTTEN IT IN THE DEPOT!!!!! BAD SERVICE CONTACT CENTRE IS RUDE AND NOT WILLING TO HELP AVOID AT ALL COSTS”

Helpful Report

Hi Nadim, We appreciate you taking the time to review our services. As advised by our customer service team, your parcels were not delivered on time as your parcels were separated at the hub and our policy is to wait until all parcels are received at the local depot then they are delivered. We apologise if you found our team were not up to standard and we take this on board. Kind Regards Paisley Freight

“Excellent service thanks James”

Helpful Report

Hi, Thank you for taking the time to review Paisley Freight. We are happy to hear you received good service and hope you use us again in the future. Thank you, Paisley Freight

“Great service after a bad experience with Parcel2Go / Hermes. I had originally booked the collection / delivery of 2 bulky items via Parcel2Go & My Hermes. After 3 failed collections, without reason, 3 days of waiting in from 8am to 8pm, I decided to use Paisely Freight. Although slightly more expensive, the experience was the opposite end of the spectrum from Parcel2Go. Booking was easy, quickly confirmed and the driver (from APC) arrived mid afternoon on day of collection to collect the items. The parcels were delivered the next day. I have seen Paisely Freight recommended on several forums, I originally didn't use them due to the difference in price, however, it shows that price isn't everything! Great service, quick and reliable. Recommended.”

Helpful Report

Hi Jason, We realise we are more expensive than some quotes you can find on price comparison websites. We work to ensure our customers receive the level of service they expect, quick and safe delivery of your parcels. We hope you use us again in the future. Thank you, Paisley Freight

“What fast and fantastic service I received very easy to book on the website and very good service from start to finish. Information received on pickup and delivery. Would recommend that if you want to use a fast reliable service you can trust THIS IS THE ONE TO USE....... Thanks to all your team and couriers who make it happen...... Will use again Cheers Les”

Helpful Report

Hi Les, We appreciate you taking the time to review Paisley Freight. We work hard to ensure your parcels are delivered on time and provide a good service. We hope you use us again in the future. Thank You, Paisley Freight

“What fast and fantastic service I received very easy to book on the website and very good service from start to finish. Information received on pickup and delivery. Would recommend that if you want to use a fast reliable service you can trust THIS IS THE ONE TO USE....... Thanks to all your team and couriers who make it happen...... Will use again Cheers Les”

Helpful Report

Hi Les, We appreciate you taking the time to review Paisley Freight. We work hard to ensure your parcels are delivered on time and provide a good service. We hope you use us again in the future. Thank You, Paisley Freight

“We have used Paisley Freight in the past to ship expensive bikes but this was the last time! We used a standard bike box to post a £1,000 bike. They collected it no problem. 3 days later and the bike still has not been posted and the tracking doesn't work. The next day we get an email to say we owe them another £25 or they won't deliver the bike! It's now 4 days after we already paid £49 for next day delivery and they want another £25. Turns out the box was 5cm too big! Paid £75 and they delivered 5 days late. Will never use this company again- total rip off. You have been warned!”

Helpful Report

Hi Terra, For items bigger than our stated dimensions (1.6m with the sum of the width and height not exceeding 1.2m) we are charged an excess which we then ask the customer to pay if they want to proceed with the booking. Until we receive payment for the excess we cannot continue to ship the product, hence why your bike was late to be delivered. Kind Regards Paisley Freight

“Excellent see as always. I have used Paisley Fright for several years and am very satisfied with the service. Thank you”

Helpful Report

Hi Paul, We appreciate you taking the time to review our services. We value your custom and hope you choose to use us for years to come. Thank you, Paisley Freight

“Collected 12noon Thursday delivered 12.05 the following day, no damage to bike very happy with service”

Helpful Report

Hi Colin, We appreciate you taking the time to review Paisley Freight. We are happy to hear you have received good service and hope you use us again in the future. Thanks, Paisley Freight

“Amazing service. Booked on Monday for 4 x wheels delivery. Picked up Tuesday PM in Glasgow, arrived in Kent Wednesday AM. Will not hesitate to use again, brilliant service form start to finish. Also, all packaging details are on site to avoid any issues. Fantastic.”

Helpful Report

Hi Alan, We appreciate you taking the time to review Paisley Freight. We work hard to ensure your parcels are delivered as quickly and safely as possible. Thanks Paisley Freight

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

Paisley Freight Reviews