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Paisley Freight Reviews

3.9 Rating 395 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

3.9

Based on 395 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“They delivered my bike to wrong recipient with no information or contact. Bike is currently unaccounted for and not located. Zero information offered about the location and currently ongoing a gruelling task of phoning various third parties that are affiliated sub distributors for the company. The onus should be on me to phone various companies to locate an item contracted with Paisley Freight. First ever experience with this company. Watch this space.”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“We're a bike shop. We sent an expensive bike. It arrived at the customers in the back of an estate, badly damaged. Courier also bashed it off the floor when removing it from the boot. Nobody answering the phone to talk to. No reply from emails. Use a different courier.”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“Superb as always. Great price, fast service, no hassle.....even in Covud times. 5 stars! Thanks.”

Helpful Report

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

“Reasonable prices and always on time with collections and delivers never had any issues at all. Used paisley freight for alloy wheel collections and car part collections numerous times no problems what so ever”

Helpful Report

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

“My bike arrived damage even though it was safely wrapped in bubble wrap & boxed securely Big holes in the box were the courier has not taken care of a delicate package. This has resulted in a big dent in my frame down to the bare metal and damage to the back of the frame. I Have previously sent a bike via a well known airline to Spain that arrived in the condition it was sent. Can’t even speak with anyone. Clearly they are not at all careful with packages that they know should be handles with care. I now have is a very expensive bike that is damaged and leaves me very upset. Thanks very much Paisley Freight.”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“Very quick and efficient collection and delivery.”

Helpful Report

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

“every time used I have no worries”

Helpful Report

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

“Horrendous service!! We used them for the first time to ship a freshly powder coated set of alloy wheels to a customer. All were bubble wrapped and in boxes and extra insurance paid. When the wheels arrived one box was badly damaged and a wheel badly chipped. Rang Paisley Freight who said to email when I had received all the photos (no mention I only had three days to do this). When I emailed with the photos attachedI I was told I hadn’t opened a complaint via email within three days (even though I’d rung them on the day of delivery once the customer had told me) so there was nothing they would do and refused to discuss this further. Even with insurance they refused to reimburse anything whatsoever as well as refunding the customer. Having then looked online, social media, etc it’s clear others have had the same issues with their wheels. TERRIBLE SERVICE, WORSE ATTITUDE...having sent car parts all over the world previously without issues it’s a shame I’ve had to resort to a review like this for the first time... AVOID THEM”

Helpful Report

Hello, We appreciate you taking the time to review our services. We are working hard to ensure all customers receive the best service possible and we apologise for any issues you have had regarding Paisley Freight. We do hope this has now been resolved to your satisfaction. Kind Regards Paisley Freight

“Website easy to use quick response with detailed information quick and easy delivery will definitely recommend this company 👍”

Helpful Report

Hello, Thank you for reviewing Paisley Freight. We are working hard during this time to ensure all customers still receive the best service possible. Kind Regards Paisley Freight

“Bought a Dawes racing bike in Newcastle & Paisley delivered it (undamaged) the next day 👏🏻👏🏻 Far cheaper than collecting it myself from the Isle of Wight. They also dropped off the packaging several days prior to collecting the bike, giving the seller time to dismantle & wrap it. Highly recommended.”

Helpful Report

Hello, Thank you for reviewing Paisley Freight. We are working hard to ensure all customers receive the best quality service and deliveries are carried out quickly and safely, for both customers and drivers. We hope you choose Paisley Freight again in the future. Kind Regards Paisley Freight

“Brilliant service and great turnaround! Will use again”

Helpful Report

Hello, Thank you for reviewing our services. We are working hard to continue to provide a quality service to all our customers, given the current restrictions with the lockdown. We hope you continue to use Paisley Freight. Kind Regards Paisley Freight

“I wouldn't even give a star! The item I sent via this company is still missing and they just don't care!!! Nobody answering the calls neither responding to emails! Left to sort the things out by myself! Just takes the money and disappears!”

Helpful Report

Hello, We appreciate you taking the time to review our services. Please email delivery@paisleyfreight.com and we would be happy to discuss your missing item. We will do everything in our power to locate your bike. Kind Regards Paisley Freight

“Fast delivery very happy With the service”

Helpful Report

Hello, Thank you for rating Paisley Freight, we hope you continue to use our services in the future. Thank you, Paisley Freight

“AVOID AT ALL COSTS !!!!! I and my company had used this service many times without an issue until there was , I sent my own carbon fibre mountain bike with them and it was damaged in transit . You could clearly see where the bike specific transit box had been damaged , I had taken many pics when I packed it , the frame and all parts were individually wrapped in bubble wrap before boxing and they dismissed my fully insured claim because they claimed I hadnt packed it well enough . This was an outrageous lie but I had no recourse . I have no doubt this was there default position , AVOID AT ALL COSTS .. £1800 out of pocket disgusting all these ever do is reply with a generic message which is as empty as pointless as there insurance”

Helpful Report

Hello Stuart, We apologise your bike was damaged in transit. Our customer service department works hard to ensure all problems are resolved to the customer satisfaction. If you wish to discuss this further please email delivery@paisleyfreight.com. Kind Regards Paisley Freight

“Due to corona I had to make a bike box up instead of getting one from halfords I was charged an extra £25 so £50 in total to post a kids bike, I complained and basically they said hard luck. I post approx 50 bikes a year but will only use trusted couriers,Thanks for nothing paisley freight”

Helpful Report

Hello Terry, We appreciate you taking the time to review our services. All shipments are subject to volumetric checks throughout the delivery process and your box was over the maximum dimension and therefore additional charges occurred. We do not advise building your own boxes and using a structured box. In the future, if you cannot get Halfords you can purchase packaging on our website. Thank you, Paisley Freight

“Fantastic service from a brilliant company at an extraordinary price ! Wheels collected on a Wednesday in Devon and delivered to London on Friday, AWESOME service, highly recommended”

Helpful Report

Hello Mick, Thank you for reviewing Paisley Freight. We are happy to hear you received good quality service and hope you continue to use our services in the future. Thank you, Paisley Freight

“Good fast service. Will use again.”

Helpful Report

Hello, We appreciate you taking the time to review our services. We hope you choose Paisley Freight in the future. Thank you, Paisley Freight

“Top drawer service. Offered the best price, and everything ran smoothly from pick up to delivery. All true and on time. Would highly recommend.”

Helpful Report

Hi Ben, Thank you for reviewing Paisley Freight. We work to ensure all our customers are receiving the best possible service and price. We hope you use our services again in the future. Thank you, Paisley Freight

“extra charge for any reasons”

Helpful Report

Hi Agnis, Thank you for rating Paisley Freight. We apologise you incurred additional charges. Please email delivery@paisleyfreight.com if you need further information regarding these charges. Thank you, Paisley Freight

“I have used paisley Freight several times now to send alloy wheel sets Each and every time I have been impressed by the service and this has itself reflected in feedback about my own business Excellent service thoroughly recommended”

Helpful Report

Hello, Thank you for reviewing our services. We work to ensure all customers are gaining the best possible service. We are happy to hear you have been receiving good feedback from your customers. We hope we continue to work together in the future. Thank you, Paisley Freight

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Paisley Freight is rated 3.9 based on 395 reviews