Paisley Freight Reviews

Name: Paisley Freight
Address: 2 Airlink Industrial EstateInchinnan Road, Paisley
Rating: 3.90

3.9 Rating 395 Reviews

72 %

of reviewers recommend Paisley Freight

Company Reviews

Metrics

Info

3.9

Based on 395 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	Greater than 79%
Accurate And Undamaged Orders	Greater than 85%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.6 out of 5

About Paisley Freight:

Paisley Freight offers national and European delivery services for alloy wheels, tyres, bikes, car parts and pallets. We currently offer next working day delivery within the UK and express European delivery services.

We understand that the cost of delivery is important to all, from businesses to individuals. Therefore, we work with our network of couriers to provide low prices for a selection of services.

Visit Website

Phone:

0141 244 0148

Email:

delivery@paisleyfreight.com

Location:

2 Airlink Industrial EstateInchinnan Road
Paisley
PA3 2RS

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I would give Paisley Frieght zero stars if I could but unfortunately this is not an option here. I booked a collection for a set of van wheels but the driver missed them completely despite being given precise instructions as to their location. Paisley refused to return to the address saying "We do not recommend leaving goods safe, the service you paid for is to hand the goods to the driver." They wanted to charge an additional fee to arrange another collection. This feels very much like a ploy to maximise revenues to me. Also, the company's phones are all out of action and the only method of contact is by email. Questions posed by email are missed and the responses you do receive are rude and curt. I have asked repeatedly for a call back but nobody in the company seemingly has a telephone (personal or otherwise). I would never entrust Paisley again and I would encourage everyone to use a different company. Truly terrible customer service.”

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“Have been on time every time”

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“Really straightforward, reasonable price, quick delivery.”

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“EXCELLENT SERVICE. 5⭐️+. FAST AND RELIABLE WITH GREAT COMMUNICATION AND CONSIGNMENT UPDATE MESSAGES. EASY TO USE WEBSITE - GOOD PRICES. THEY WERE RECOMMENDED TO ME, I RECOMMEND THEM TOO.”

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“Awsome fantastic prices and delivery highly recommended”

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“Excellent service from Paisley. They moved four 18 inch wheels with tyres on from Shrewsbury to Cardiff for £42 with next day delivery. Highly recommended.”

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“If I could leave minus stars, I would. A month later and still no delivery... Attempted delivery but no 'attempted delivery card left' the tracking on their website doesn't make sense so I had no idea the status of the bike. Customer service rude and unhelpful - after assuring my bike would be delivered on a certain day (I stayed home to wait) when I chased for an update I was met with a rude response telling me it would be a different day and that they were actually doing me a favour... (me, a paying customer who still doesn't have the bike a month later...) Fingers crossed it will one day arrive ...”

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“Always reliable and buyer is always Happy with delivery. Very organized quality currier”

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“If you value your property don't use *Paisley Freight* they damaged 4x 17" alloys and the so-called insurance is a load of rubbish! It took paisley freight 9 days to come up with an excuse not to pay anything with a picture of an item (Black bag) and doesn't even look like 4x alloys in someone's doorway to refuse any contribution to damage they had done disgusting services!.”

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“Shocking service, never showed up to collect parcel, no response from office, they’ve even disabled their phone number so you can’t ring anyone. Beyond useless”

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“Absolutely brilliant service, excellent communication and tracking , I have used other Courier Services previously, none of them can match !”

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“Matt was a perfect delivery driver friendly and respectful. Hope I get him again”

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“Car door must have been thrown on to the van and thrown off the van without stopping door is now scrap. Ohh yeah most items are not covered for damages. Useless company I can't even replace my item due to it being rare.”

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“Whole online booking system was easy and intuitive. Thought that it would be way more expensive. Sorting out a missed collection was easy too. I’ll use again and highly recommend.”

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“WHAT A DISGRACEFUL COMPANY….. DO NOT USE Absolute the worst customer service ever, 16 emails and they still didn’t provide a service. They wouldn’t pick up the phone to speak to me, gave the wrong day to uplift my goods ,never turned up, eventually another courier arrived x3 days later with no paperwork but took the items for us, he never heard of Paisley Freight was collecting on behalf of DPD. Emailed PF to say that there was a driver at my door to collect and was this genuine, they wrote back and was told to tell the driver to “go away” Paisley Freight kept hiding behind GDPR but were happy to take my details including address etc etc, basically just abusing the Data Protection Regs to suit their own garbage service. Sub contracted the delivery, then sub contracted again no wonder their service levels were hopeless, they just didn’t get the concept of Customer Service. NO FEEDBACK ON DELIVERY….NOTHING….AND THEY WERE NOT THE CHEAPEST EITHER.”

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“Great service, couldn't falt company, would recommend”

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“Poor service they blame APC then charge you extra for extra charges well APC don’t charge extra it’s paisley that con u out extra , don’t leave calling cards then say u have to pay extra charges because no one home so have to pay again for re delivery or return can’t phone them when problem all email poor service customer services joke just message going pay pay”

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“Turned up when they said they would and delivered the next day. What more could you want from a courier?”

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“The worst company I have had the displeasure to work with for a long time. The lost my £1,200 bike in transit, don't answer their phone, email correspondence is sporadic. They have now offered me £100. But not yet paid it. Avoid at all costs!”

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“This company does what it says on the tin collected next day delivered the following day as they say in Yorkshire That’ll do”

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Paisley Freight is rated 3.9 based on 395 reviews