Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We wanted to try this coffee when our old supplier stopped trading. We are so glad we did. The coffee is lovely, the packaging good and the company great”

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Posted 5 years ago

“Fantastic coffee at a fair price delivered to your door !”

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Posted 5 years ago

“Excellent coffee - I cannot wait to get into the office to make myself one! Brightens my day. Love the Variety and quality which exceeds all others I've tried.”

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Posted 5 years ago

“The coffee is consistently delicious - every house blend I've had has been perfect. I've only had one issue (packaging related) which was resolved very quickly with the appropriate response. Definitely recommend.”

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Posted 5 years ago

“Great coffee at a fantastic price.”

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Posted 5 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Nice coffee. Delivered very quickly.”

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Posted 5 years ago

“Incredible quality, great picks, smooth service. I came from Bean to Cup and don't regret my choice here.”

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Posted 5 years ago

“I like how the cater it to your tastes and what you're looking for. You can have it as often as you want. Its not too expensive either considering I go to local and tea shop to buy monthly coffee as well and its around the same price. I'd recommend it.”

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Posted 5 years ago

Hi Lisa, we're thrilled to hear that you're loving our service! We aim for 5-star service every time, so if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Excellent coffee, strong but not bitter at all, the subscription can be adjusted so you don't end up with too much or *horror* no coffee! I like that the bag fits through the letterbox and keeps the coffee fresh”

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Posted 5 years ago

“Delicious coffee, perfect grind!”

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Posted 5 years ago

“I love having freshly ground coffee delivered, I've only tried the house so far but it is wonderful and I'm telling everyone about it!😀”

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Posted 5 years ago

“Customer service is excellent, coffee is excellent, just the whole experience has been spot on... oh wait.. excellent? 🤣 I opted for decafe because I drink the stuff like water, may need to increase my subscription!”

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Posted 5 years ago

“Been very happy with the service to date and would recommend to anyone. Coffee tastes fantastic!”

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Posted 5 years ago

“Great value tasty coffee Easy to order and brilliant service”

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Posted 5 years ago

“Good selections , freshly roasted prompt delivery”

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Posted 5 years ago

“Super quick delivery and amazing coffee beans♡ could not ask for anything better👌🏻”

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Posted 5 years ago

“Arrived quickly after shipping, I'm always very excited for my fresh coffee delivery and this most certainly did not disappoint! Incredibly fresh and light tasting its absolutely perfect for those slow mornings with the pupperino”

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Posted 5 years ago

“Very happy with the service and coffee”

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Posted 5 years ago

“I have been with Pact since the very beginning and have nothing but praise for them, their products and most of all their coffees. I alternate between ground coffee and pods and find managing my account i.e. frequency, type etc. simple to do. I look to their website for advice and tips when trying a new way of brewing. I have always found their customer service team to be outstanding even when they have to correct something that I have messed up! Thank you, Pact.”

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Posted 5 years ago

“I so far have enjoyed the ease of ordering and the service received however I am a bit concerned to the amount f emails i receive from different people from the same company I am fairly new to Pact and my wife is yet to enjoy her coffee once her new kitchen is installed.”

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Posted 5 years ago

Hi Paul, we're thrilled to hear that you're loving our service! We hope that the coffee is well-enjoyed as well once your wife can get into it. Thank you for your feedback about the emails - some of these are service emails from our email system to keep you in the loop about your orders but we do also have a team of people over at Customer Champions here to help with queries if you contact us like you have done. We will pass the feedback on as we wouldn't want you to be sent too many messages. We aim for 5-star service every time, so if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews