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Pact Coffee Reviews

4.7 Rating 2,148 Reviews
94 %
of reviewers recommend Pact Coffee
Company Reviews Metrics Info
4.7
Based on 2,148 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful
Radiya C
Verified Buyer
“Nice blend from Pact Coffee although would prefer a stronger one for future deliveries.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Best coffee out there!!!”
Helpful Report
Posted 5 years ago
Sophie C
Verified Buyer
“The coffee tastes great and it’s a lovely treat to find on your doormat! The account is really user friendly and you can easily adapt the frequency of your delivery.”
Helpful Report
Posted 5 years ago
Ben G
Verified Buyer
“Delicious coffee. And perfect customer service. Although, I don't feel like a customer, if that mzkes sense”
Helpful Report
Posted 5 years ago
Alex A
Verified Buyer
“The coffee is great, fresh, and ground however I need it. The best thing being that you can keep track of what you like and what you don’t, dark roast or light roast. Keep it coming!”
Helpful Report
Posted 5 years ago
Adam F
Verified Buyer
“The coffee is great, I've enjoyed every single one so far, and the Nespresso pods are truly amazing compared to the actual Nespresso brand. The only thing I would say is that I think the variety of Nespresso beans could be updated more frequently, but that's just my preference.”
Helpful Report
Posted 5 years ago
Andrew S
Verified Buyer
“Really good coffee. Maybe a bit pricey but you get what you pay for. Really like the info you get on individual growers.”
Helpful Report
Posted 5 years ago
Hi Andrew, we're thrilled to hear that you're loving the coffee and our service! Our prices are little higher than other roasteries but this is a reflection of the higher cost we pay farmers for their amazing coffees and hard work! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Jim B
Verified Buyer
“Really nice way to buy coffee! Makes it very individual since you can choose when you want your coffee and can stop an order if you not ready for it yet. All in all great selection of coffee!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Nice coffee but bit expensive. Welcome offer is generous for the free V60 and will definitely come back when I have the money.”
Helpful Report
Posted 5 years ago
Hi there, we're thrilled to hear that you're loving the coffee and our service! We appreciate that our prices are higher than other roasteries - this is a reflection of the higher cost we pay farmers for their hard work and exceptional coffees! If you'd like to find out more, please feel free to pop us a message at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Ula F
Verified Buyer
“The coffee is amazing! Fresh smells and tastes. I can't buy coffee from supermarket anymore.”
Helpful Report
Posted 5 years ago
Hi Ula, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Hi Ula, we're thrilled to hear that you're loving the coffee and our service! Once you've had fresh coffee, nothing else will hit the spot! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Ailsa F
Verified Buyer
“Really great, tastes great and better knowing it is fair trade! Maybe just some more instructions on how to use each method of brewing would be good.”
Helpful Report
Posted 5 years ago
Hi Ailsa, we're thrilled to hear that you're loving the coffee and our service! Great suggestion about the brew guides - these are currently on our website here: https://www.pactcoffee.com/brew-guides . We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
David H
Verified Buyer
“Best quality”
Helpful Report
Posted 5 years ago
Ben F
Verified Buyer
“I got given the wrong type of coffee, and they sent me a new pack free of charge. Delicious coffee and great customer service.”
Helpful Report
Posted 5 years ago
Hi Ben, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Anushil G
Verified Buyer
“I tried the Asomuprisma medium grind with which Pact send me a handy V60 filter. Placed the order with some apprehension as this was the first time I ordered coffee online, but it turned out to be excellent. The Coffee itself was like a dream, really full bodied and round and candy sweet. while I usually like more nutty tones, this one had a candied fruity aftertaste to go with the slightly moreish dark chocolate body. Removing one star for I feel this is still quite expensive. I get similar and often better ones at lower prices from Monmouth.”
Helpful Report
Posted 5 years ago
Hi Anushil, Glad to hear that you’re loving the coffee and our service! We’re sorry to hear that our pricing is a bit of an issue though! Our prices reflect the higher cost we pay farmers directly for their amazing coffees and hard work! If you'd like to find out more, feel free to drop us a line at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Zoe H
Verified Buyer
“Delicious coffee, so easy to order as and when you want. Excellent information on types and flavours, production and origin and brewing tips. We really look forward to each delivery and only wish we could order the coffees in more bulk perhaps for better prices.”
Helpful Report
Posted 5 years ago
Lewis C
Verified Buyer
“So far everything is perfect, would like to see an app where I can easily change subscriptions/orders on the phone in the future”
Helpful Report
Posted 5 years ago
Tam C
Verified Buyer
“Lovely coffee, super quick delivery, and some amazing prices too”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great coffee delivered to your door step!”
Helpful Report
Posted 5 years ago
Hi there, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Paul B
Verified Buyer
“Good price, fast delivery, no problems at all.”
Helpful Report
Posted 5 years ago
Katharine M
Verified Buyer
“Delicious coffee delivered straight to my door without me having to think about it. Something I particularly like is that if you rate the coffees sent to you, then they pick one out for you that they think you might like - as someone that loves coffee, but knows nothing about it, I really appreciate that!”
Helpful Report
Posted 5 years ago
Pact Coffee is rated 4.7 based on 2,148 reviews
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