Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pact coffee is great, super fresh and decent variety to try. Customer service is also good.”

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Posted 6 years ago

“I look forward to each new packet of Pact coffee and always find something I'm interested in tasting - I'm not sure I've had the same coffee twice! I've had one coffee I thought was slightly over roasted but everything else has been great.”

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Posted 6 years ago

“Brilliant service, easy to use website let's you choose your coffee, get it delivered on a different day or sooner if you need it. Lovely coffee which lets me try things I normally wouldn't get to try.”

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Posted 6 years ago

“Fantastic tasting coffee, always delivered on time”

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Posted 6 years ago

“great quality coffee and a chance to try different types. I like the way you can change the frequency of delivery, great customer service too”

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Posted 6 years ago

“Nice but expensive”

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Posted 6 years ago

Hi Betty, we're thrilled to hear that you're loving the coffee and our service! Sorry to hear that the price isn't quite right for you. For more cost-effective options we also have the House Plan available which is just £6.95 per delivery, and you can also space out your deliveries for lower cost throughout the year. We hope the quality of the coffee speaks for itself! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“I love PACT coffee services.I get it every week fresh coffee beans.sometimes I choose my own coffee sometime I just get what they recommend. Easy to pause over holidays.i have been subscribing over 2 years now never looked back.thank you PACT coffee for great delicious coffee.”

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Posted 6 years ago

“Fresh ethical coffee beans posted through your door only days after it has been roasted and packed. Thank you Pact”

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Posted 6 years ago

“I go to sleep at night looking forward to my morning coffee! Absolutely delicious, efficient service and an excellent range of flavours.”

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Posted 6 years ago

“I love receiving our coffee beans through the post every two weeks. It's the guarantee that I'm getting excellent coffee that tastes delicious without having to think about it.”

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Posted 6 years ago

“Pact Coffee, keep that amazing coffee coming to my door and give all the coffee growers a high five from me when you see them. I love your service and their beans :)”

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Posted 6 years ago

“Really pleased with the service I get from Pact - the flexibility of being able to delay or double up orders is really useful. The coffee is great and I love being able to try different countries and different types. Their customer service when I had a problem with a delivery was outstanding; quick, friendly and resolved the problem.”

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Posted 6 years ago

“I buy whole bean coffee. The beans Pact offer are high quality and this translates into the coffee brewed. The choice is wide and the site easy to use. Delivery service is very good. Loses a star for high price.”

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Posted 6 years ago

Hi Paul, we're thrilled to hear that you're loving the coffee and our service! The higher cost of our coffee comes from the higher price that we pay to all of our growers for their coffee, along with the higher quality speciality grade of beans on the menu and the First Class P&P on your orders. Of course it could be lower but we would never want to compromise on the wages paid to the hard-working coffee growers at origin. We aim for 5-star service every time, so if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Great coffee! Always delivered on time, vacuum sealed for freshness, with loads of variety so that every week is a new cup! Only downside is that I can't go back to a coffee that I really liked. Each week is luck of the draw, which is a shame because some of these brews have really knocked my socks off!”

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Posted 6 years ago

Hi Miguel, we're thrilled to hear that you're loving the coffee and our service - especially the freshness of the coffee! We do have the Planalto and the Fruit and Nut Espresso in stock all year round, but we know it can be disappointing when a coffee you loved doesn't stick around forever. The good news is that we maintain great relationships with most of our growers, meaning you can definitely enjoy the same brew again over time - similar coffees come back on the menu each year! Give your favourites a 'Like' in the Ratings part of your account to let us know you loved them, and to help get them back in our offering. We aim for 5-star service every time, so if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today!

Posted 5 years ago

“I am very happy to have discovered Pact Coffee. Being disabled, I have difficulty in getting out to local coffee shops to purchase proper, ethically produced coffee. Pact allows me to enjoy the coffee I seek with the added advantage of being able to easily vary my order to suit my needs.”

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Posted 6 years ago

“Love Pact Coffee. Would definitely recommend.”

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Posted 6 years ago

“I love their service as well as the excellent selection of coffee. I am a bit of a coffee geek, and they can always surprise me with their beans.”

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Posted 6 years ago

“Consistently good coffee. Great variety and never disappoints.”

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Posted 6 years ago

“I love the coffee and my account is way to manage. I skip scheduled deliveries if I don’t need my new pack yet by a simple tap of the button on the email a few days before my despatch is due - perfect. The only issue I have is that I have become a bit of a fussy coffee drinker and now take my hotflask of pact coffee wherever I go.”

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Posted 6 years ago

“Superb coffees, conveniently ordered, delivered free to your door, what more could you want. Thoroughly recommended.”

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Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews