Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“such a great company, great coffee, fast delivery , great options for coffee”

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Posted 4 years ago

“My partner (who introduced me to Pact Coffee} and I have coffee every week and love the fact that it is different blend each time.”

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Posted 4 years ago

“Nice coffee and great service”

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Posted 4 years ago

“It tasted burnt and bitter. I got a regular blend, nothing special. Didn't taste good at all.”

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Posted 4 years ago

Hi Terr, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy our blend in your first order - we'd love you to enjoy every coffee, and to have a great first experience with us with our House Blend. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“I fine Pact Coffee Excellent. I just had my 3rd Delivery, had to order extra as coffee is SO good! The flexibility is very helpful and its so easy to alter your plan, unlike other companies. Ordering other coffee doesn't affect your regular delivery, unless you want it to. Love the idea of their commitment to their suppliers.”

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Posted 4 years ago

“Great tasting fresh coffee with lots of options. So glad I found you!”

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Posted 4 years ago

“What's not to love! I look forward to my coffee break with my hubby every day. Thank you.”

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Posted 4 years ago

“Great coffee and great service. Really easy to amend orders and get a top up when you need it. The coffee is great quality and there are a fantastic selection of beans available.”

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Posted 4 years ago

“I have to be honest I have only ever bought instant coffee my daughter gave me her old sage coffee machine and set up my account with Pact Coffee. What a great surprise the coffee tastes great and it is so easy to order I have only been ordering for around a month now the service has been excellent”

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Posted 4 years ago

“The staff at Pact give great customer service. The coffee so far as been excellent and I love the fact that the plan is so flexible as I am away a lot and sometimes dont need a delivery every week. it also makes me experince coffees that I might never have tried otherwise”

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Posted 4 years ago

“I’ve been a subscriber for a few weeks. Service is good and flexible. The quality of the product seems fine. The back office is accessible and prompt in carrying out instructions”

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Posted 4 years ago

“Delicious coffee, delivered on time at a rate that suits me perfectly. Flexible ordering and well packaged product at a great price!”

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Posted 5 years ago

“Delicious coffee and great to know so well sourced”

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Posted 5 years ago

“The coffee didn’t have enough flavour but the service of the company was excellent”

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Posted 5 years ago

Hi Jill, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Difficult to change delivery timings as system frequently unavailable. Otherwise good”

Helpful Report

Posted 5 years ago

Hi There, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so please reach out to us so we can put things right, and if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“The coffee is delicious, it’s nice looking forward to new blends. It comes in a flat package through the letterbox so I’m think extra packs will make good gifts for my family travelling back home.”

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Posted 5 years ago

“Lovely company. Delivery is convenient. The coffee is so delicious.”

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Posted 5 years ago

“Delicious coffee, great service, simple to set up. Only suggestion for perfection would be to get a eck of filter papers with each delivery of coffee.”

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Posted 5 years ago

Hi Ruth, we're thrilled to hear that you're loving the coffee and our service! We will definitely consider your suggestion, and in the meantime if you're needing more filters you can always order these through the 'Shop' on our website. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“I've ordered 2 different types of coffee and I am impressed with them both. Quick delivery and great tasting coffee, will definitely continue to use!”

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Posted 5 years ago

“Lovely & fresh, Great taste.”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews