Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely tasting coffee from a fab company. Excellent choices and customer service.”

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Posted 5 years ago

“Lovely coffee, but it’s just too expensive. About to stop, sorry.”

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Posted 5 years ago

Hi Kim, thank you for leaving a review of Pact’s coffee and service! We’re thrilled to hear that you've loved the coffee so far. We hope that the quality of the coffee speaks for itself - the cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. If you'd like to give our coffee a go at a lower price point, then we'd recommend trying out our House Plan! At £6.95 a bag you're still getting great coffee direct to your doorstep. If we can help with anything else please let us know by email at ahoy@pactcoffee.com or over the phone on 0203 095 3975. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“The BEST coffee I have ever had, everyone who has since tried it, also agrees with me! Far nicer than all the well-known store bought coffee brands, as well as the coffee shops believe it or not! So much fresher too, the smell when you open the bag is wonderful. Yes it's a little more expensive than your average pot, but it is a much bigger bag and the coffee growers are paid properly. Well worth it! I don't drink it quick enough to warrant a monthly description so just order when I run out. LOVE this coffee so glad I found it.”

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Posted 5 years ago

“Wonderful coffee, I treat myself to a pack a month and it tastes Devine. Knowing it’s responsibly sourced and makes a real difference to real people is just the cream on the top!”

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Posted 5 years ago

“Great value if you can get a free coffee dripper and filters in the promotion. First coffee I had was very good, and the second not great despite the fact it was more expensive. I cancelled my membership, but would consider buying again if there were a deal on”

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Posted 5 years ago

Hi Naomi, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Fantastic tasting coffee and a really friendly easy to use service. Comes highly recommended from me and my wife.”

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Posted 5 years ago

“We are enjoying trying a different coffee each fortnight! It's a lovely luxury, and much tastier than coffee we have tried from the supermarket”

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Posted 5 years ago

“Great Coffee! Arrived on time. Excellent Service.”

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Posted 5 years ago

“The process for selecting the coffee is fun and has led to me trying blends I wouldn't have thought to. So far, I'm really happy with the choices I've made - I've gone with Premium ones as a treat, ground for Espresso. So far, so good. I'd definitely recommend trying them out.”

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Posted 5 years ago

“Early days,only the first delivery”

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Posted 5 years ago

“Great tasting coffee you can have delivered when you want it .”

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Posted 5 years ago

“Good coffee delivered at whatever frequency you'd like, what's not to like? Even though the packaging is already small, it'd be nice to see them invest on ways of reducing waste.”

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Posted 5 years ago

“Great coffee made to order and quick delivery.”

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Posted 5 years ago

“Working our way through the menu with an aero press and we haven’t found one we don’t like yet! Really fresh delicious coffee grounds.”

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Posted 5 years ago

“Really tasty coffee I find it's tastier than going to a coffee shop if you like black coffee! Love all the different coffees you can choose from!”

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Posted 5 years ago

“Lovely decaf coffee. Need more decaf choice tho. Happy to buy again. My treat to me”

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Posted 5 years ago

“We are new customers of Pact and so far we have tried the House coffee and Grao Mineiro. The House was quite gentle and mellow, easy to drink at any time. The Grao Mineiro is much stronger, full of flavour, perhaps for aftedinner or as a pick me up! The coffee comes well packed and can put put through the letter box for easy delivery. I am looking forward to continuing my membership and trying other coffees from Pact. I have shared my discovery of Pact with my son who manages a prestigous fitness centre in London and he is ordering for his clients at the gym ( I received a £5 bonus!). So the Pact story is growing!”

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Posted 5 years ago

“Really lovely coffee and good service. I’m hooked!”

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Posted 5 years ago

“Pact Coffe is an inspired idea, the coffe is amazing and the service is second to none”

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Posted 5 years ago

“Strong and full of flavour but it doesn’t taste bitter, very happy!”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews