Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great coffee, superb service, and super fast delivery. The website/my account is easy to navigate. I'll be using them for the future!”

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Posted 3 years ago

Hi Charlie, we're thrilled to hear that you're loving the coffee, our service and the website! Thanks for your review, and for being a part of Pact!

Posted 2 years ago

“By drinking it”

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Posted 3 years ago

“Flavoursome. I have to use 3 scoops for my cafetière compared to 2 with my everyday supermarket blend, however, clearly this coffee is much higher quality.”

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Posted 3 years ago

Hi Sue, Thank you for leaving a review! We've had a little peek at your account, and based on the coffees you've received so far, we have some Brew Tips we'd love to share to make your Pact Coffee go that little further! if possible if you can get in touch, we'd love to have a chat.

Posted 3 years ago

“I bought the decaf - it’s good and has a good flavour. Will buy again but not too often as a bag lasts me a long time (one cup a day usually)”

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Posted 3 years ago

“Great tasting coffee ...the decaff was the best I've tasted. Impressed too with the prompt service and delivery. Yes it is more expensive than buying locally but the products are better.”

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Posted 3 years ago

“Your coffee brands are very good. I’m a very happy customer Thanks”

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Posted 3 years ago

“really good coffee”

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Posted 3 years ago

“Great Coffee. Great service. Minimum emails which is great. Website is easy to use to change things etc”

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Posted 3 years ago

“Nice flavoursome products and good customer service.”

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Posted 3 years ago

“Great coffee and love the service”

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Posted 3 years ago

“Great service with great coffees almost every time, and excellent options for reviewing and selecting coffees that you do or don't want as often. The only issue I have is that I'd much rather have the option to buy a significantly larger bag to last around a month and pay less, rather than having another bag arrive every few days and no doubt absorbing the extra postage costs and running out for a day here and there more frequently.”

Helpful Report

Posted 3 years ago

Hi James, delighted to hear you've enjoyed your subscription so far and thank you for the feedback! If you pop our Customer Champions an email on ahoy@pactcoffee.com, we'll see what we can do for you.

Posted 3 years ago

“Excellent service - I ordered the V60 dripper set, it arrived the next day. Very pleased with item.”

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Posted 3 years ago

“Always great coffee, quick delivery, good prices, and an ethical approach.”

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Posted 3 years ago

“I came across Pact Coffee online somehow and liked the ethical stance of the company. As a bonus, the coffee is great, and I've now taken out a subscription because it's sooooo good.”

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Posted 3 years ago

“There's a wide variety of coffees available and the ones I have tried so far have been fantastic. I also love how quick and reliable the deliveries have been.”

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Posted 3 years ago

“This coffee is so different to what you buy in supermarkets. I gave up drinking supermarket coffee. Best coffee evet”

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Posted 3 years ago

“Awesome coffee”

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Posted 3 years ago

“Every coffee so far has tasted superb. Customer service is excellent and the prices compare extremely favourably with other brands. Simply the best!”

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Posted 3 years ago

“Every bag of coffee beans I have ordered is beautifully fresh and of outstanding quality. They arrive quickly and are well packaged with the roasting date clearly on the package. It is a real treat to open the bag, grind the beans and make an always delicious coffee!!! What a treat in this madness we call life!”

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Posted 3 years ago

“Love love love it. Delicious coffee, so reasonably priced, and I'm happy knowing it's making the coffee world a little fairer. I had a subscription a few years ago and stopped when I moved house. Started again recently and got the most gorgeous welcome pack with a V60 kit, a Tony's Chocolonely bar and yummy, tasty coffee that's perfect for everyday drinking. The House blend is great both V60 and MokaPot.”

Helpful Report

Posted 3 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews