Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Simply put, the coffee is incredible.”

Helpful Report

Posted 7 years ago

Hi Scott, Thanks for your lovely review - you're incredible too! Thanks for supporting us on our mission to make coffee a force for good! Happy brewing, Amy

Posted 7 years ago

“The beans are of exceptional quality and absolutely delicious. It's really ethical, and it feels like supporting Pact is doing some good.”

Helpful Report

Posted 7 years ago

Hi Rachel, Thanks for your lovely review - glad to hear you're enjoying our coffee and supporting our mission to make coffee a force for good! Happy brewing, Amy

Posted 7 years ago

“The capsules we've had have been very good, would like to see a verity of capsules”

Helpful Report

Posted 7 years ago

Hi Trish, Thanks for your positive feedback - we're in the process of developing our pod range, so keep your eyes peeled for some more varieties in future! Happy brewing, Amy

Posted 7 years ago

“Tasty well packed coffee. A decent variety but with some peitition.”

Helpful Report

Posted 7 years ago

Hi Mark! We're happy to hear you're enjoying the coffee. We are working hard to expand our range so we can have a bigger variety of coffees available, but just give us a shout if you have any feedback for improvement!

Posted 7 years ago

“The coffee I've had so far has been great and tastes good. It arrives quickly too. I also like that I can move my regular order forward if I run out. This is a great service and I recommend it.”

Helpful Report

Posted 7 years ago

Hi Estelle, Thanks for your positive feedback - we're glad to have you on board and happy to hear you're pleased with the variety and flexibility! Happy brewing, Amy

Posted 7 years ago

“Enjoying coffee again, particularly different flavour.”

Helpful Report

Posted 7 years ago

Hi Ron! Thanks for your feedback - we're glad you're enjoying the variety of coffee on offer! Happy brewing, Amy

Posted 7 years ago

“Excellent customer service, responsive, timely deliveries, wonderful varieties of coffee. Love it.”

Helpful Report

Posted 7 years ago

Hi Matthew, Thanks for your wonderful feedback! Glad to hear you're enjoying Pact and we hope you stick around to see what other exciting coffees are coming up in future! Happy brewing, Amy

Posted 7 years ago

“Great coffee sent really quickly”

Helpful Report

Posted 7 years ago

Hi Francesca, Thanks for your positive feedback - we're glad to have you on board! Happy brewing, Amy

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews