Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delicious coffee”

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Posted 2 years ago

We're so glad you're liking the coffee. Thanks for your review, and for being a part of Pact - you've made us who we are today!

Posted 2 years ago

“I've been subscribing to PACT coffee for a couple of years. The House blend whole beans are great (I've been meaning to try others). I really like the simplicity of delaying the next delivery by 7 days or requesting an extra delivery if we've had friends round. It's all dead reliable. The pack fits through the letter box so no problems there! I'm a happy customer.”

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Posted 2 years ago

Hi Ralph, we're thrilled to hear that you're loving the coffee and our service! It really means a lot getting feedback like this. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Great tasting, wide ranging, reasonably priced coffee”

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Posted 2 years ago

“The coffee is for my husband he had a coffee machine for Christmas, he thinks it's very good.”

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Posted 2 years ago

Hi Susan, we're thrilled to hear that your Husband is loving the coffee and our service! The introduction of a new coffee machine to the household can open up a wonderful world of speciality coffee, and we're so glad to be supplying the coffee for him. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Delicious and seamless service. It’s great to taste different types of coffee and when who’s made it; it’s gives a sense of story and purpose to the product!”

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Posted 2 years ago

Hi Christabel, we're thrilled to hear that you're loving the coffee and our service! Our aim is to use coffee as a force for good in the world, so it's important for us to give you some background on the farmers and the beans themsleves as there wouldn't be a product if it wasn't for them. We hope you continue to enjoy the alternating coffee menu going forward. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Great coffee, love the smell, the taste and the after taste!!!”

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Posted 2 years ago

“Very lovely”

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Posted 2 years ago

“I love what you’re doing - supplying excellent coffees that I would never find direct from suppliers. Keep up the great job”

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Posted 2 years ago

“Unique coffee, freshly roasted and fast despatch. Highly recommended thank you.”

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Posted 2 years ago

“Super helpful customer service team, brilliant products”

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Posted 2 years ago

“Great flavour.”

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Posted 2 years ago

“Great coffee great price and reliable delivery. That’s a winning combo for me.”

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Posted 2 years ago

“Great coffee, speedy delivery. 5/5”

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Posted 2 years ago

“Its not always about when it goes right, sometimes it's about how you deal with it when it goes wrong. My first order got some unlucky treatment on its' journey and arrived soaking wet and rather squashed. I sent a couple of photos to Pact and followed up with a call the next day, replacements were sorted within 5 minutes (and even sent to my brother's house in case they arrived at mine too late to take as Christmas presents). That's how customer service should be!”

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Posted 2 years ago

Thank you for the kind words Andy, and for being a part of Pact - you've made us who we are today!

Posted 2 years ago

“Decent coffee at a sensible price. You get what you pay for, and this doesn’t leave a bitter taste in your mouth.”

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Posted 2 years ago

“Excellent coffee and great that they are giving the farmers a good price and working on sustainability.”

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Posted 2 years ago

“Wonderful coffee with a good ethos. Great customer service. Have all ready recommended to others.”

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Posted 2 years ago

“The packaging and the quality of their coffee is superb”

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Posted 3 years ago

HiJose, we're thrilled to hear that you're loving the coffee and our packaging. Thanks for your review, and for being a part of Pact!

Posted 2 years ago

“Decent coffee, now subscribed.”

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Posted 3 years ago

“Because it’s good”

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Posted 3 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews