Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very convenient, great selection of coffees, fast shipping.”

Helpful Report

Posted 7 years ago

Hi Karolina, Thanks for your lovely feedback - we're glad to have you on board! All the best, Amy

Posted 7 years ago

“Love proper coffees. You have multiple choices of very good ones.”

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Posted 7 years ago

Hi Marlena, Thanks for your feedback! We're glad you're enjoying the variety of coffee we offer. All the best, Amy

Posted 7 years ago

“Great service, reasonable prices and amazing coffees.”

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Posted 7 years ago

Thanks for your lovely feedback Piotr! Glad to have you with us, Amy

Posted 7 years ago

“The quality of the coffee and the service is exceptional. The varieties I have received so far have all been of an very high standard and personally, I also find it to be great value. The ability to change delivery date easily and quickly is also excellent - I am currently scheduled to receive a packet fortnightly, but due to work shifts and coffee habits, it normally lasts me three weeks, meaning that being able to postpone a packet for a week to keep me well stocked suits me perfectly. I would definitely (and have several times) recommend to friends.”

Helpful Report

Posted 7 years ago

Hi Josh, Thanks so much for your lovely feedback - we're glad to have you on board and thrilled that you enjoy our coffee and the flexibility our subscriptions offer! Happy brewing, Amy

Posted 7 years ago

“Best coffee ever 💖”

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Posted 7 years ago

Thanks for your lovely feedback! Happy brewing, Amy

Posted 7 years ago

“The coffee is delicious, delivery is very reliable and Pact keep in touch. The packaging is very effective, secure in the post and good for keeping the coffee whilst using it.”

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Posted 7 years ago

Hi Adrian, Thanks for your lovely feedback - we're happy to have you on board! Happy brewing, Amy

Posted 7 years ago

“From you to.me not going out in weathers to get it”

Helpful Report

Posted 7 years ago

Hi Robert, Thanks for your feedback and for being a loyal customer of ours! Happy brewing, Amy

Posted 7 years ago

“Great range of coffee at realistic prices. Freshly roasted and not bitter like ones from a supermarket. Keep up the good work”

Helpful Report

Posted 7 years ago

Hi David, Thanks for your feedback - we're glad to have you on board! Amy

Posted 7 years ago

“Fast and efficient delivery of a great tasting product”

Helpful Report

Posted 7 years ago

Hi Anthony, Thanks for your great feedback! Glad to have you on board, Amy

Posted 7 years ago

“Pact have been amazing in every way - service top, coffee excellent, buying experience THE BEST! Good rewards for being a customer too :) I love Pact!”

Helpful Report

Posted 7 years ago

Hi Jen, Thanks for your amazing feedback! We're glad to have you on board supporting our mission to make coffee a force for good! Happy brewing, Amy

Posted 7 years ago

“Always arrives. Fresh ready to grind which gives the first taste! Info included re type and what to expect re flavour, helpful.. I look forward to getting up in the morning these days”

Helpful Report

Posted 7 years ago

Hi Judith, We're glad to be able to brighten up your mornings! Thanks for your ongoing support! Happy brewing, Amy

Posted 7 years ago

“Decent coffee delivered regularly”

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Posted 7 years ago

Hi Adam, Thanks for your positive comments - we're happy to have you on board! Happy brewing, Amy

Posted 7 years ago

“Great products - flexible subscription -”

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Posted 7 years ago

Hi Amanda, Thanks for your feedback - we're glad to have you on board! Happy brewing, Amy

Posted 7 years ago

“Pact coffee is delicious and many different types of coffee can be sampled. The packaging is very good and easy to open and the delivery is excellent.”

Helpful Report

Posted 7 years ago

Hi Gina, Glad to hear you're loving Pact so far - we're glad to have you on board! Have a great week, Amy

Posted 7 years ago

“Very fresh grinds. Not too expensive, but still fairly pricey. Fast Delivery.”

Helpful Report

Posted 7 years ago

Hi Sam, Thanks for your positive feedback! We're glad you're enjoying Pact so far! Happy brewing, Amy

Posted 7 years ago

“Absolutely love all the coffees I have tried from pact coffee. You can really taste the quality and I look forward to enjoying my cup of pact coffee of a morning.”

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Posted 7 years ago

Hi Danielle, Thanks for your lovely feedback and we're glad we're able to put a smile on your face every morning! Happy brewing, Amy

Posted 7 years ago

“I couldn't be more in love with the coffee, service and all round concept! I have tried a few flavours and love the info card you get with it - fruit and nut is my fave! great price and convenient. Added bonus is when office girls have dipped not my stash with one click I can expedite my next order to ship same day! Love you guys :)”

Helpful Report

Posted 7 years ago

Hi Rachel, We're thrilled you're loving Pact - and we love you too! Happy brewing, Amy

Posted 7 years ago

“Fresh coffee reliably delivered. I have also discovered so many brands through the vouchers. Love the direct trade with the farmers.”

Helpful Report

Posted 7 years ago

Hi Jill, Thanks for your lovely feedback! We're happy to have you on board supporting our mission! Have a great day, Amy

Posted 7 years ago

“I wasn't really a coffee drinker well not much but when I got a taste of the blend you sent to me well!!that was it down to you guys thank so much love you all take care.”

Helpful Report

Posted 7 years ago

Hi Ricardo, Thanks for your positive feedback and we're glad we've been able to convert you to the team caffeine! Happy brewing, Amy

Posted 7 years ago

“Incredible coffee - freshly roasted, ground and through the letterbox. It's the first time I've realised how many subtle tones different coffees have, simply because they haven't been drowned out by the bitterness of the grounds having been sitting in a supermarket for months. Well worth a try!”

Helpful Report

Posted 7 years ago

Hi Scott, we're thrilled to hear you're loving the coffee and that you've chosen us for your journey of coffee discovery! Happy brewing!

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews