Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have had flawless deliveries of my favourite coffee since I moved to London. The coffee is always as fresh as can be and the packaging is great. Keep on doing an amazing job! My number one recommendation of coffee to everyone I know :)”

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Posted 6 years ago

“Thank goodness for Pact, coffee, I work over seventy hours a week and I would have to go far and wide to find the delectable blends that you guys conveniently deliver to my door. I love it”

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Posted 6 years ago

“I’m impressed with the quality on offer. So far, I’ve had three different varieties, and they’ve all been fantastic!”

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Posted 6 years ago

“Delicious coffee, smart packaging! Love the delivery to your door every month! Very convenient, could be improved by including filter papers? But all round great service! Very very satisfied!”

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Posted 6 years ago

“Pact coffee has made my morning ever since I have subscribed for it. Besides having a quality cuppa, I know I am indirectly supporting a business in developing countries. The validation through support and monetary is important for start ups. Thank you for the opportunity.”

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Posted 6 years ago

“Great coffee and great customer service.”

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Posted 6 years ago

“Prompt delivery of very nice coffee. If you are not ready for a new pack then you can skip a week or hurry it along if you do need it sooner.”

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Posted 6 years ago

“Nice and easy set up and love when s new bag arrives- would be nice if they did alternate or allowed you to pick which one you would like each time without having to alter the whole order”

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Posted 6 years ago

Hi Ingrid, we're thrilled to hear that you're loving the coffee and our service! You can change the coffee you want each time by clicking 'Choose another coffee' in your account to pick something else from your current Plan - but if ever we can help to reunite you with something outside your Plan, please don't hesitate to contact us directly and we can arrange it for you. We aim for 5-star service every time, so if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today!

Posted 5 years ago

“Coffee is always on delicious. The ordering process is easy, and the postage is always quick. So glad I signed up....you should to.”

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Posted 6 years ago

“This has been the best decision about coffee I have made since changing to a bean to cup machine. The fresh ground taste makes all the difference and the complexity of flavour I now enjoy is incredible. My coffee loving mates are pretty chuffed too.”

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Posted 6 years ago

“Fantastic variety of options with every delivery. The ability to pause delivery if you haven’t finished your last batch. A great detail card that tells us all of the information about the coffee itself. Always delivers great flavour and variety on a bi weekly basis.”

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Posted 6 years ago

“Pact Coffee is hands down the best coffee I've ever tasted. I have tried other variations, but always come back to them. My regular automatic deliveries are very much enjoyed. I love that I get to try fresh coffee from all over the world - I couldn't even pick a favourite as they're all so delicious!”

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Posted 6 years ago

“Love the coffee. Mostly any other coffee I drink seems like a poor substitute. The option to skip or rush an order through means I can avoid running out or having coffee which isn’t s fresh as i’m now spoilt by being accustomed to.”

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Posted 6 years ago

“Very convenient and afforavle way to ensure I always have great coffee at home!”

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Posted 6 years ago

“I love Pact Coffee, each month I get something new and I'm never disappointed. The coffee is always fresh, like roasted and ground days before it arrives and the first cup from a new batch is just as good as the last.”

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Posted 6 years ago

“An ideal method of getting a wide sample of coffee without any effort I have enjoyed each new type and find as a man on my own it just enough for each month. I intend too remain withPact.”

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Posted 6 years ago

“I bought this for my late husband. He liked strong flavoursome coffee and thoroughly enjoyed yours. It was very good value for money and I liked that I could suspend delivery for a while if hadn't used the previous delivery. Love the packaging with the vent and resealable top.”

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Posted 6 years ago

“Excellent coffee from growers that deserve custom rather than conglomerates. The package fits perfectly through the letterbox each month and the beans grind well. One star down as I think it could be a tad cheaper.”

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Posted 6 years ago

Hi Glyn, Thank you for the kind words! One of the ways we build a strong relationship with our farmers is by supporting them and providing them with better resources than Fairtrade. Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. I hope this helps! We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“I love Pact coffee. Fresh and delivered straight to your door really easily. Your plan is really customisable, pause it when you want. And yes, the coffee may be a little more expensive than the supermarket, but it is definitely worth it.”

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Posted 6 years ago

“I really love receiving my Pact coffee order. I like the freshness and taste of the beans and the personal touch of the service.”

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Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews