Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The nicest coffee I've ever had, don't need milk or suger”

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Posted 5 years ago

“Probably the best coffee I've ever brewed at home.”

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Posted 5 years ago

“Great quality and value - can’t go back now. I keep mine in the office, and everyone is very jealous when the bag is opened and the amazing smell fills the room.”

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Posted 5 years ago

“Terrific service, package arrived next day and it's been great. I just wished I could've chosen the first order, it didn't give me any choice”

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Posted 5 years ago

“Excellent coffee & I love the service, if I’m not ready for the next coffee I can delay. Makes good coffee easy & affordable”

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Posted 5 years ago

“Pact coffee is really fresh ,the most beautiful coffee I think I have ever drunk. Yet im amazed at how easy the subscription is.I am eagerly awaiting my next pack”

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Posted 5 years ago

“Remember when you got excited by the post arriving? I am rediscovering that simple pleasure when my latest pack of Pact arrives. It's like someone doing something very nice for you...and the coffee is some of the best I have tasted.”

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Posted 5 years ago

“Great coffee! Excellent service!”

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Posted 5 years ago

“I changed from a daily shop bought coffee to using Pact and the V60 filter in my office - not only saving loads but also having much nicer coffee!”

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Posted 5 years ago

“Really nice coffee”

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Posted 5 years ago

“QUITE DISAPPOINTED NOT THE FLAVOURS I EXPECTED.”

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Posted 5 years ago

Hi John, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Ordered my first Pact coffee yesterday afternoon and it arrived today ! just had my first cup and it is world-class”

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Posted 5 years ago

“Great coffee, well presented!”

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Posted 5 years ago

“Love the products. Very pleased to be supporting an ethical company. Couldn't be happier.”

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Posted 5 years ago

“Excellent coffee - lovely flavour. Website very easy to use, great packaging and efficient delivery.”

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Posted 5 years ago

“We are absolutely delighted with this product. Infact we have told our friends about. You guys are on a winning wicket here and we are look so forward to the next flavour. I dont mind that I forggot use my promotion code at the check out. We thinking of getting another filter stand for when we have more than a couple of friends around. Thank you Pact coffee for such a great product and idea”

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Posted 5 years ago

“Fantastic quality coffee that's delicious, coupled with a fast and reliable delivery service - what's not to love! The flexibility of ordering is great too, so no more signing up to a fixed and rigid membership (like other firms) - I can tailor it to exactly what I want, when I want my coffee delivered!”

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Posted 5 years ago

“What a treat! The decaffeinated coffee is delicious and I'm amazed at its flavour and smoothness each time I prepare a cup. You'd never know it was caffeine free. Thoroughly enjoying my subscription choice.”

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Posted 5 years ago

“Excellent from the start! Quick and efficient delivery, to good tasting notes and information. And then the coffee itself is outstanding. Lovely full taste and I’ll definitely be back for more.”

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Posted 5 years ago

“Good customer service, good coffee and deliveries arrive on time”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews