Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really convenient, coffee tastes great and its lovely to read about the growers. Love being able to skip a delivery with the click of a button.”

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Posted 6 years ago

“I look forward to my Pact coffee delivery every week, and have to say we’re now v spoiled - we had fresh ground silly beans the other day and they weren’t a patch on it usual Pact loveliness!”

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Posted 6 years ago

“I have been subscribed to Pact Coffee for a few months! First off and most importantly their coffee always tastes amazing!! I’m such a snob for my coffee and it’s a pleasure receiving this once a month. I always get excited to see what blend I have to try next. The system works too!! I love the flexibility of changing my plan when I want. It’s so useful to order a pack quicker or even delay it if I know I’m not going to be home as much. Very reasonably priced, but worth every penny!”

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Posted 6 years ago

“I love the service from PACT coffee and really enjoy the coffee. My account let's me change my preferences and deliveries and a simple email before despatch let's me delay for another week at the touch of a button. Very pleased.”

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Posted 6 years ago

“I signed up on the recommendation of a friend, since then I haven't turned back! Coffee is top quality and is never late! System is so easy to use and you're spoilt for choice!”

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Posted 6 years ago

“They provide amazing coffee :)”

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Posted 6 years ago

“As a Decaf coffee drinker, I found that no matter what brand or price of coffee I tried, the flavour was never there. After I started buying from Pact. I now look forward to my coffee each day. I am going to have to increase my order soon.”

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Posted 6 years ago

“Always delicious and I love the variety of flavours that come through each time. Makes a perfect coffee each time and can really tell the difference from supermarket ground coffee. Very impressed so far!”

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Posted 6 years ago

“Lovely selection of coffees and the deliveries are always incredibly fast!”

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Posted 6 years ago

“I didn’t realise how much fun coffee could be until I joined Pact. Fantastic flavours, packaging and customer service. The only thing that would make this any better is if they supplied sticky labels with the coffee, so I could label up my jars. All my friends keep asking where I get my fantastic coffee from”

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Posted 6 years ago

“Delicious coffee, some of the best I’ve ever drunk, plus brilliant service! Highly recommended!”

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Posted 6 years ago

“Amazing service, I wish that the lower tier of price could have a wider variety of coffee but I suppose that's what you pay extra for, either way, awesome value for money.”

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Posted 6 years ago

Hi Josh, we're thrilled to hear that you're loving the coffee and our service! Feel free to amend your preferences every time you see a coffee on another tier you would quite like to try! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“Fun surprise every month to keep coffee exciting.”

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Posted 6 years ago

“Brilliant service, very simple and easy and good value”

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Posted 6 years ago

“Sublime coffee, excellent service. Recommend highly.”

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Posted 6 years ago

“Great coffee, great customer service and all at a great price! I've stopped going out for coffee since signing up to Pact because the quality just doesn't compare.”

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Posted 6 years ago

“Amazing coffee! It is a great way to get into some really good quality coffee with an easy subscription and sign up and every new pack is a new coffee!! I do wish that i could get my packs in smaller portions though. I drink coffee 5 times a week (not a lot) and so the coffee doesn't stay as fresh in the bag as I have it for a month. Other than this, great product!”

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Posted 6 years ago

Hi Andrew, we're thrilled to hear that you're loving the coffee and our service! As much as we wish we could customise orders, offering smaller bags would create more packaging to recycle. As a company we're trying our best to be conscious of the environment. If freshness is a concern, we would recommend storing your coffee in an air-tight container, and hopefully this will have it smelling and tasting fresher for longer. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“Love getting a Pact coffee pack through my door! The coffee is delicious - full of flavour and so much better than supermarket flavours. Thank you!”

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Posted 6 years ago

“Great coffee, delivered to my door on a schedule I set myself. Exactly what I want from Pact Coffee!”

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Posted 6 years ago

“Pact Coffee is great but I would like to try other decaff coffees rather than have the same one delivered every fortnight.”

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Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews