Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful coffee and you can control when you want to receive your order if you have too much just delay your next order by a week or two.”

Helpful Report

Posted 2 years ago

“The coffee is very good for the price point, compared to the bags available in cafes. It's great to have a weekly delivery as it means I never get caught short. The only draw back is that you don't get to choose the roast like you would in a shop, but the quality is generally high so it's usually a pleasant surprise.”

Helpful Report

Posted 2 years ago

“Excellent coffee, quick and prompt delivery. Coffee smells great and for how often I drink good coffee this is super convenient, i.e. I buy other coffee as well, but I use Pact's nicer coffee in alternation.”

Helpful Report

Posted 2 years ago

Hi Akhil, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Today is two years since I started looking for a decent coffee as I was missing my daily cup from work (McDonald’s!) Someone recommended Pact and I sent for my first pack. Two years on and I’m still as happy as ever with my coffee. I drink mine strong and black and struggled to find anything from the supermarket to reach my expectations. Pact does. And the variety of coffees is fabulous. I have recommended them to lots and lots of friends. My coffee kit comes on holiday with me and even on days out in my van! If you’re looking for a decent cup of coffee that tastes fresh ground, look no further.”

Helpful Report

Posted 2 years ago

Hi Sarah-Jane, we're thrilled to hear that you're loving the coffee and our service! We're happy we helped you start your coffee journey and that you've had a great experience so far. We also love the fact you take your brewing on holiday with you, it proves good coffee has no bounds!! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Easy to set up a subscription and you get a great variety of amazing coffee. Haven’t had one I don’t like yet, easy to update your subscription if need be. But why would you want to? Keep it up please”

Helpful Report

Posted 2 years ago

Hi Adam, we're thrilled to hear that you're loving the coffee and our service! We pride ourselves on the variation we have to offer and we're delighted you've enjoyed them all so far. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Always good coffee. Bit pricey but they all have such unique flavours and I get a totally different coffee every time. Absolutely love it.”

Helpful Report

Posted 2 years ago

Hi Samuel, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Affordable plans which can be changed any time in your account. As a coffee lover, it is exciting knowing that I will receive a new coffee every month. And the coffee is having a good impact - what an adventure!”

Helpful Report

Posted 2 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! We're so glad we can help make your coffee journey that much more exciting. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Only had two so far, but both absolutely delicious. Delivery is quick and everything is reasonably priced. Like having a subscription so I get things I might not necessarily pick but an excited to try.”

Helpful Report

Posted 2 years ago

Hi There, Thanks for getting in touch and thank you so much for your kind words! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“Love pact coffee Great taste and lovely Aroma”

Helpful Report

Posted 2 years ago

Hi Graham, Thanks for getting in touch and thank you so much for your kind words! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“Brilliant service and superb coffee”

Helpful Report

Posted 2 years ago

Thanks for getting in touch and thank you so much for your kind words! We're thrilled to hear you're loving our coffee so far and can't wait for you to try some exciting new coffees that will be hitting our menu soon... Have a great day and happy brewing!

Posted 2 years ago

“Love the coffee just wish the packing were better - vacuum sealed bags arrived with considerable amount of coffee above the self-seal so it’s either lost on opening or clogs the self-seal which then doesn’t work.”

Helpful Report

Posted 2 years ago

Hi Lee, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you've recieved bags with coffee above the self-seal. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right.

Posted 2 years ago

“The coffee is lovely and is sent out on schedule. Perfect! 🥰”

Helpful Report

Posted 2 years ago

“Good choice on type and cost of subscription plans. Great changing selection of coffees. Quick helpful responses to queries. Good range of brewing equipment. Most importantly the coffee tastes excellent! Best coffee subscription I’ve tried so far.”

Helpful Report

Posted 2 years ago

Hi Dave, we're thrilled to hear that you're loving the coffee and our service! We're so glad you're enjoying all of what we can offer and that the subscription is working so well for you. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Great selection of many beautiful coffees, with an unmatched degree of control over all elements of subscription. Lovely packaging and design too. Always happy with Pact!”

Helpful Report

Posted 2 years ago

Hi Aaron, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“My partner likes a coffee! Made the decision to try this coffee. It's a thumbs up! Great coffee, you can select your coffee plan to suit you: roast, grind size, find out the origin of coffee and who its grown by....what's not to like...coffee tastes GREAT and smells divine. Arrives promptly and customer service is good.”

Helpful Report

Posted 2 years ago

Hi Lou, Many thanks for taking the time to leave your review of Pact - we really appreciate it! Thrilled you are enjoying your Pact journey and if there is ever anything we can help with, just get in touch as we're always happy to help. Happy brewing!

Posted 2 years ago

“Very efficient service and good communication about my orders. My only quibble is that when trying different beans as part of a regular plan, a 250g packet isn't that much when allowing for dialling-in the machine to the new beans. Some of the beans I have had have been far easier to dial-in than others, and there is also some variability from batch to batch of the same beans. Granted, some of this is due to me being new to home barista coffee making, but I'd expect greater consistency.”

Helpful Report

Posted 2 years ago

Hi Peter, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you aren't happy with the bag sizes offered. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 2 years ago

“Great coffee that we wouldn’t try otherwise, and fair rewards for producers. Also great service.”

Helpful Report

Posted 2 years ago

“Nice enough coffee, but nothing special and not worth the price. Especially now they are increasing it by £1 per bag. Will be cancelling my subscription.”

Helpful Report

Posted 2 years ago

Hi there, Thank you for your review. We’re sorry to hear our price increase isn’t something you’re on board with and that you don't feel it is shown in the taste of the coffee. We'd be more than happy to discuss brewing tips and techniques with you incase there's anything we can do to help! We fully appreciate the price increase is disappointing news to some of our Customers, but we remain steadfast in our commitment to paying farmers the premium prices they deserve for producing speciality coffee. Because the farmers have less coffee to sell, the end result is most farmers earning far less than usual. For this reason, we will need to increase our prices on a small scale in the coming months, and this isn't something we can avoid or delay any further. Unfortunately, in the last year coffee growing countries have experienced unexpected weather conditions, and this has had a huge impact on the growing and production of coffee. If you’d like to read more, please see our Blog post here. Finally, we wanted to highlight that delivery will continue to be free. We hope this helps explain further, and hope to see you at some point in the future!

Posted 2 years ago

“coffe taste ok but not the best or value for money when you can get better out the super market for cheaper”

Helpful Report

Posted 2 years ago

Hi there, thank you for leaving a review of Pact’s coffee! We’re sorry to hear that you don't feel our coffee is worth the price compared to what you can get in supermarkets, and I'm happy to explain why our coffee costs a bit more. Naturally we do hope you enjoy the quality of the coffee but understand its not always to everyones taste - the cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. Unlike supermarkets who buy commodity coffee, we buy speciality coffee via Direct Trade with our suppliers. We pay farmers at least 25% above the Fairtrade base rate and last year we paid on average 65% above Fairtrade base rate. This is based on the average price per lb that we paid in 2020 of $2.32 vs. the Fairtrade base rate of $1.40. And this means we're able to support farmers around the world more than we've done before to actually make a profit so they can build sustainable futures for their farms and families. We hope that by giving farmers a decent price for their beans, they can be paid their worth and reinvest into their farms and community. We really do see this make an impact, and so with each coffee you receive, we let you know what difference Pact has made to the people who grew the coffee. As a result of this, and us delivering fresh coffee to your door at your convenience, we appreciate it's a bit more pricey than supermarket coffee, but we think the difference speaks for itself! I hope this helps explain and if you have any further questions, please do get in touch with our CS team at ahoy@pactcoffee.com or over the phone on 0203 095 3975. Have a lovely day!

Posted 2 years ago

“I was sent an e-mail gift voucher but it must have gone to spam, so I wasn't aware of it. My friend asked me (after 1 year) if had enjoyed it, and was going to send me another. I contacted customer services and they re-sent the same code but it had expired by a couple of weeks. Pact wouldn't honour it or provide a new one. Pity, as I probably would have signed up for a recurring order.”

Helpful Report

Posted 2 years ago

Hi Gavin, Thank you for getting in touch and leaving us a review. We are sorry to hear you weren’t able to redeem your gift voucher before it expired. Unfortunately all our gift vouchers must be redeemed within 1 year of purchase. That being said, we’d like to see what we can do to help, so we’ve reached out to you via email and we look forward to your reply.

Posted 2 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews