Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, nice and easy. The only gripe is that coffees are not listed with a strength rating and as such it is taking me a while to find the right strength.”

Helpful Report

Posted 5 years ago

Hi Harry, we hope you’re loving the coffee and our service! We’re sorry to hear about the coffee strength issues you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Very good, easy to use service and most importantly great coffee”

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Posted 5 years ago

“Love these products and their ethos 🥰 Delicious coffee ☕️”

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Posted 5 years ago

“Good coffee. Possibly a little overpriced.”

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Posted 5 years ago

“Great coffee and great service”

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Posted 5 years ago

“Love pact. coffe beans are incredible selection and love the little cards with tasting notes! I would even love to have 2x the amount of info about altitude, location, height, soil, etc. Plus it feels good to support farmers in less deceloped parts of world, something along that would be interesting too. I also appreciate the shipping email”

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Posted 5 years ago

“Lovely smooth coffee and the filter works great!”

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Posted 5 years ago

“Pact Coffee provides a really nice selection of coffees. The coffees taste great and the ability to change your delivery date is really helpful.”

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Posted 5 years ago

“Delicious coffee!”

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Posted 5 years ago

“Best coffee ever”

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Posted 5 years ago

“Great service, good prices and next day delivery was all perfect.”

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Posted 5 years ago

“Awesome experience, the buying process, the delivery and the product! Good quality coffee, no doubts.”

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Posted 5 years ago

“Tasty coffee that is always fresh. I like how they send a different blend with each order.”

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Posted 5 years ago

“Great coffee at avoidable prices, super fast delivery too!!”

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Posted 5 years ago

“sorry, didn't try new coffee one but very satisfied with first order”

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Posted 5 years ago

“Lovely coffee..smooth chocolatey flavour..perfect for anytime of day, and enjoying the simplicity of the V60! Already looking forward to my next bag to arrive!😊”

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Posted 5 years ago

“The Customer Services have always addressed any issues satisfactory for me. They are prompt, customer-focused, a great pleasure to find in this day and age.”

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Posted 5 years ago

“Delicious coffee, packaged really well, convenient as it can be delivered when I’m not in, I never run out of coffee, the easy adjustable timescale is amazing for when we go on holiday or just have enough coffee.”

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Posted 5 years ago

“Quality of coffee is great, good value for money including delivery, customer service is excellent and effective.”

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Posted 5 years ago

“love the coffee and love the service. Great having something different for my morning brew!”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews