Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Consistently great coffee, and you can tell just how freshly roast it is when you make it. However my favourite thing was the customer service when one week there was a problem with the mail. I had a replacement sent out within 12 hours of contacting Pact.”

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Posted 6 years ago

“Lovely coffee selection and easy to manage orders”

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Posted 6 years ago

“I was recommended to use pact by a customer, he made me a coffee and the toast was great. As we got chatting he gave me a code to use for £5 off my first order. Since my first order I have received fresh beans every 14 days without fail. There has been one issue when the bag that came was not as full as they normally are I sent a message through Facebook and this was dealt with within 1 day and received £3 credit towards next order. The varieties that I have been sent have excellent and far better than buying them in a supermarket and not even visiting a coffee shop as often. It’s a fantastic service and will always recommend it.”

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Posted 6 years ago

“The system works very well -coffee arrives promptly and it is very simple to cancel or change an order. The coffee (house) beans are very good and reliable in quality. Very pleased to be buying ethically traded coffee.”

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Posted 6 years ago

“Love Love Love Pact Coffee. Great customer service and lovely choices of coffee.”

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Posted 6 years ago

“Can't recommend enough, the coffee is superb, the customer service and ease of use is #1 and the positive trading model adds a further feel good factor.”

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Posted 6 years ago

“Really lovely coffee and great service as comes straight to your door! Would highly recommend!”

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Posted 6 years ago

“Really easy to change when your order is coming and great coffee.”

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Posted 6 years ago

“Great tasting coffee, so many options! Freshly roasted, flexibility on repeat orders. Good customer support.”

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Posted 6 years ago

“This is the best ground coffee I have bought in a long time, and it is delivered to the door exactly when it is promised to be.”

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Posted 6 years ago

“Lovely coffee, a real difference to most of the beans that we get. Perhaps it’s the lighter than usual roasts, but still packed with flavours that are noticeably different from blend to blend. I have a pack a month and at that frequency it’s worth paying that bit extra for occasionally, and I like the fact that I can postpone an order if I need to.”

Helpful Report

Posted 6 years ago

Hi James, we're thrilled to hear that you're enjoying our ever-changing selection of coffees! No one knows when you need coffee better than yourself so we'll always keep your coffee plan as flexible as possible! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“The lower end subscription is nothing special but the top end is very nice apart from an issue I've had with a bad batch. Customer service is excellent too and they quickly sort any problems.”

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Posted 6 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service so far. It's great to hear that we were able to resolve your issue nice and quickly for you! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“Blooming marvellous coffee delivered when we want it, tastes fresh and fab and ethical to boot.”

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Posted 6 years ago

“Great coffee, great customer service with the freedom to change your orders as and when you feel like it.”

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Posted 6 years ago

“No thanks”

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Posted 6 years ago

Hi Allan, thank you for your review of Pact's coffee and service. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact!

Posted 6 years ago

“I love Pact! Good customer service, reliable delivery, and gorgeous coffee beans. I love what Pact stand for and like that I get a little bit of the story behind the coffee along with my beans.”

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Posted 6 years ago

“Great beans when you want them”

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Posted 6 years ago

“Great quality coffee. Consistently brilliant.”

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Posted 6 years ago

“Coffee is freshly prepared. Delivery is quick. Packaging is brilliant. You can order more beans if needed. You can postpone a delivery if needed. Coffee is brilliant. Fabulous service from start to finish. Highly recommended. ☕☕☕☕☕”

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Posted 6 years ago

“I get my coffee delivered to me on a regular basis and it always turns up on time...The quality of the coffee, well I'm more than impressed. It's tastes so fresh. Well done Pact, please keep delivering the goods Regards, One very satisfied customer.”

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Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews