Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love it! The note is decent, not too acidic for my preference. Totally recommend:)”

Helpful Report

Posted 4 years ago

“My subscription was a gift, and every day grinding and making a cup of coffee is making me appreciate the flavours more. I am nowhere near even thinking of myself as a coffee connoisseur but I'm enjoying the enjoying of a cup even more! I like getting a different coffee each month and learning what I like. Getting coffee this way also feels a little more like real people are getting a sustainable business and appreciation for their product and their skills. I might be over-thinking this, so you can edit my review down to this: happy deliciousness!”

Helpful Report

Posted 4 years ago

“Good service, fairly good range of products. Coffee not always as good as you'd hoped - Zaroca very burnt in taste.”

Helpful Report

Posted 4 years ago

Hi Shaun, Thanks for leaving a review although I am really sorry to hear that you didn't enjoy the Zaroca! If you haven't already, please do reach out to us on ahoy@pactcofffee.com where we'd be happy to investigate and find out what's gone wrong. Look forward to hearing from you!

Posted 4 years ago

“Hi Vanessa, received my second delivery of coffee and was really looking forward to it. Sadly it wasn't what I was expecting. I was sent a different coffee not my requested order. Unfortunately I have to wait until next month for my regular order. Kind regards. Phil.”

Helpful Report

Posted 4 years ago

Hi Philip, Thanks for leaving a review although I am really sorry to hear that! If you haven't already, please do reach out to us on ahoy@pactcofffee.com where we'd be happy to investigate and refund this order if it was the wrong one. Look forward to hearing from you!

Posted 4 years ago

“From farm to cup,love the ethic. coffee tastes incredible. Love that it comes through the letterbox the day after being roasted. You can't get that from a supermarket”

Helpful Report

Posted 4 years ago

“Love love the coffee. So smooth a taste. Right strength for me. Treat to wake up to and free funnel and inserts. No mess. Cant wait for my next delivery. Ave ran out! X”

Helpful Report

Posted 4 years ago

“Compared to coffee shops which are £3-5 a cup of coffee Pact is a great alternative. Taking out the corporate middle men is an amazing plus side and gives the coffee belt a fairer wage and life which i’m all for. I subscribe to the unique blend which changes every month, so far i’ve had one with hints of blackcurrent and one with hints of dark choc and orange. As an espresso they are brilliant. But you can also mix with creamer/milk and they work well as iced latte and cold brew too. Loved so much I recommend my friend with my code and we both had £5 off which is great.”

Helpful Report

Posted 4 years ago

“Up until quite recently i thought that there was no such thing as coffee club, i am a coffee fan and as coffee is my main drink weather its decaf late at night or as like to call them leaded or unleaded i so pleased that i found this sight my son likes coffee to when he goes to uni i hope to set him up aswell this is the most reasonable club and so far i am loving it i prefer the bean i like the smell the beans make when you grind them yourself and the taste is much fresher i love this idea bravo pact bravo”

Helpful Report

Posted 4 years ago

“Have been very impressed with Pact coffee so far. Good choice of coffee preferences which has resulted in good variety being delivered. I have had 4 deliveries so far and had 3 different kinds of beans. I think the best thing is the flexibility of when I get my deliveries down to the day.. at the moment I have every 10 days, but that is a little too long, so I can drop that to every 9 days. Also it is really easy to just get my next delivery shipped immediately”

Helpful Report

Posted 4 years ago

“Great coffee, fast delivery”

Helpful Report

Posted 4 years ago

“I absolutely love it. Great coffee, delivered through my letter box each week. And a different batch each week. It’s just a really great idea!”

Pact Coffee 5 star review on 11th October 2020

Helpful Report

Posted 4 years ago

“Super quality of service. The product is very satisfactory. No complaints.”

Helpful Report

Posted 4 years ago

“I really liked the convenience and their ethical policy regarding paying better than fair trade, and was expecting the coffee to be okay. I’m quite pleased to say that I’ve now tried five different coffees and they’ve all been excellent in their own way, and I found at least three that I could drink every day.”

Helpful Report

Posted 4 years ago

“Really quick delivery in letter-box friendly packaging as stated. I'm trying the House Blend coffee for now to test the waters but I've had no problems with the beans so far. I love the fact that I can customise my plan and drink great coffee at such economical prices”

Helpful Report

Posted 4 years ago

“Simply great coffee!”

Helpful Report

Posted 4 years ago

“Excellent quality coffee with the service to go with it.”

Helpful Report

Posted 4 years ago

“The beans are fantastic but the biggest difference for me is the ability to specify the grind based on the brewing method. It has made a huge difference to the taste of my morning coffee! The customer service is fantastic and it is just so convenient.”

Helpful Report

Posted 4 years ago

“Since I joined they have been accurate, fast, honest and reliable. The quality of their coffees so far (3 months) has been excellent. I can always recommend them with confidence.”

Helpful Report

Posted 4 years ago

“Pact Coffee is great coffee all the time. The suscription is very flexible so I never run out of coffee, but I can manage any potential overlap as well. I definitely recommend it.”

Helpful Report

Posted 4 years ago

“Great service and fantastic coffee with a good range of flavour profiles”

Helpful Report

Posted 4 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews