Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It is super delicious coffee and it is delivered right when you need it. Love that I can control my deliveries. :)”

Helpful Report

Posted 4 years ago

“Great tasting coffee. Better than what you get in the supermarket. Speedy delivery”

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Posted 4 years ago

“I've been very pleased with Pact Coffee, excellent quality coffee, brilliant customer service, and the delivery model makes it extremely convenient. Highly recommended!”

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Posted 4 years ago

“The quality of this coffee is excellent and the delivery is quick. No complaints whatsoever and would thoroughly recommend trying the products!”

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Posted 4 years ago

“Coffee is lovely and great tasting. Brewing guides are very helpful, I've only recently just started using a V60 dripper and the caffetier. Great service!”

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Posted 4 years ago

“Brilliantly convenient! Gorgeous coffee automatically posted through your door and complete management of type of coffee and frequency of delivery via your secure online account. What's not to love?”

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Posted 4 years ago

“I've been thrilled with my subscription to Pact Coffee! I bought one initially thinking that it would be something I would have during the lockdown period, but I've been so happy with the service that I plan to keep it indefinitely. The coffees are of the highest quality, I enjoy the range of options, and I have found the customer experience to be excellent. I'm very pleased!”

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Posted 4 years ago

“Great customer service. Quick and efficient delivery. We have loved each coffee and they have all been super fresh, each one with a unique and outstanding taste. Like to read about the provenance of each one on the website too. Lovely packaging and really good value. Look forward to opening the bag and getting that fresh coffee smell every morning!”

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Posted 4 years ago

“Very efficient service even under the present covid restrictions. Prices are good. Most importantly the coffee is excellent.”

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Posted 4 years ago

“Very tasty coffee. I have been with them for over 2 years and I have tried all sorts of flavours, from Plum tart, chocolate toffee to milk chocolate - it's all very subtle and perfect to enjoy. No delays. Fast response via email. Keep it up I'm very happy with it”

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Posted 4 years ago

“Superb quality coffee! I was sceptical about ordering this as I’m not a strong coffee fan, but this house blend is just perfect! Excellent customer service and delivery!”

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Posted 4 years ago

“Really good service and selection of coffees Great ethical focus and from a customer's perspective, superb flexibility”

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Posted 4 years ago

“Only had Zaroca so far, but really impressed with the taste and the quality. Looking forward to trying the next one, Sertao, which has just arrived. Customer service efficient, helpful and informative.”

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Posted 4 years ago

“Quality coffee with impressive service. Massive customization options, glad to choose Pact Coffee among others.”

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Posted 4 years ago

“Quick delivery and delicious coffee! The on cup filter is so easy to use and the coffee tastes and smells amazing”

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Posted 4 years ago

“This would have been a 5 star review, as the coffee is amazing. However, I asked about not receiving the filter kit, I was told that because I used a discount code, I was not entitled to it. This is fair enough, although it was not made clear when I signed up, but when I asked how I could get one, I have been totally ignored. I'm happy to pay for one, but nobody bothered to respond to me.”

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Posted 4 years ago

Hi Katy, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. I can see on your account that we have added that V60 to your next coffee order for a discounted price at £5 - if this is not okay or clear please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 4 years ago

“Delicious coffee and great, super flexible customer service.”

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Posted 4 years ago

“I got the house blend and it was so good it has changed my coffee routine. I use the Hario v2 filter and now I'm a coffee enthusiast.”

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Posted 4 years ago

“Fabulous customer service, the quality of the coffee is brilliant tastes amazing.”

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Posted 4 years ago

“The coffee and service is amazing. The flavours and descriptions are amazing and the coffee is on another level. Supporting and independent roaster was the reason for signing up. The coffee was amazing and that’s the reason I’m staying”

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Posted 4 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews