Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Amazing coffee, to your door. Simple, easy, not expensive. Loads of choice, and helps guide you to finding the right coffee for your needs and tastes, as well as allowing you to explore some new ones.”

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Posted 5 years ago

“So delicious! I loved every cup!”

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Posted 5 years ago

“Utterly sensational. Rich, chocolaty and comforting. It's the best indulgence of the day.”

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Posted 5 years ago

“Great coffe. Plenty to choose from. I had only 3 version but definitely try a lot more.”

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Posted 5 years ago

“I've never been a coffee person as I've never had any that really had a taste that made me want to try any different blends. Since trying this coffee I'm beginning to enjoy it.”

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Posted 5 years ago

Hi David, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Excellent customer service. First batch of coffee was delicious. 2nd batch tasted not so good. Very quick response from pact and the next batch free of charge.”

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Posted 5 years ago

“Great idea for people who care about what coffee they drink!:) Love how easy this is and that everything is being taken care of!”

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Posted 5 years ago

“Aromatic and lovely tasting, at a cheap price too:)”

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Posted 5 years ago

“Delicious coffee. Gets me going in the mornings!”

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Posted 5 years ago

“Beautiful creamy coffee full of flavors, great quality and freshness ( we bought whole bean) the best we have tried”

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Posted 5 years ago

“At first I was hesitant due to the higher price in comparison to my local supermarket but as soon as you try the coffee you realize it's worth it! The coffee tastes amazing and I use my v60 every morning! My favourite feature is being able to order your planned order for the next day, if you run out faster than you thought. Many thanks to Pact Coffee”

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Posted 5 years ago

“Wasn’t sure about a subscription service for coffee but the quality is amazing (better than local coffee shops charging a lot more) and the service and flexibility to change your order means I’ll be sticking with Pact for a long time”

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Posted 5 years ago

“High quality product, easy to reschedule to suit my needs. Nothing more to add!”

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Posted 5 years ago

“Absolutely delicious coffee. Easy to use website, descriptions accurate, what’s not to love?!”

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Posted 5 years ago

“Bought the limited edition Valentines coffee as a gift for my BF, along with a V60 Drip, & he’s used all of it already & is OBSESSED with Pact coffee, his words ‘it’s the best coffee i’ve ever tasted!’ AND, he’s just joined your monthly subscription service :)”

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Posted 5 years ago

“Absolute game changer! With the range of flavours it just adds to the experience. Taste so authentic miles better than Starbucks, Costa any barista maker. I am in love with my own homemade Pact coffee! I've converted all my coffee lover friends and family :)”

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Posted 5 years ago

“Hands-down the best customer service I experienced in recent memory. Plus, the coffee really is something special. Not only would recommend, but actually got two friends to subscribe. Keep up the good work!”

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Posted 5 years ago

“Nice punchy coffee for the morning, full of flavour!! Will buy again (and again, and again)”

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Posted 5 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! We're proud to provide you with your morning coffee kick! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Excellent coffee and services. Highly recommended!”

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Posted 5 years ago

“I ordered the wrong product. The team sent out the correct one efficiently and quickly”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews