Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love the choice and flexibility of using Pact. It's great coffee and it's so easy to skip or bring forward a delivery. It's dispatched really quickly too.”

Helpful Report

Posted 1 year ago

Hello Lindsay, Thanks for leaving us a review! We're thrilled to see that you are enjoying Pact Coffee, so thank you for helping us making a difference. Have a lovely day!

Posted 1 year ago

“Delicious coffee with a social conscience! I’m pleased to support both PACT and the farmers.”

Helpful Report

Posted 1 year ago

Hello there Anita, Thanks for leaving us a review! We're thrilled to see that you are enjoying Pact Coffee, so thank you for helping us making a difference. Have a lovely day!

Posted 1 year ago

“Great coffee. I’m getting a different one each month. Am on my 3rd. All very different characters. It’s good to learn about the farms and who it is made by. The order can easily be delayed by responding to an email sent by pact if one batch is not yet finished meaning it is roasted, packed and sent when you need it.”

Helpful Report

Posted 2 years ago

Hi there, Thanks for your review and welcome to Pact! Glad to hear you're enjoying the variety so far as well as the flexibility of the Plan - we aim to make sure you can get your coffee as and when you need it. Hope you continue to enjoy the differing blends we send and thanks again!

Posted 2 years ago

“Delighted with Pact as they are an ethical company, B Corp certified, with a very flexible offering, administered through a user friendly web interface. The pricing is sensible, not cheap but good fair value for a sustainable offering that ensure the entire supply chain wins. ...and of course a great choice of coffees to meet all our different preferences. Well done Pact.”

Helpful Report

Posted 2 years ago

Hi Glen, Thank you very much for your review! Our B-Corp certification was a huge step for us - we're really proud of it and thank all the people that make (and continue to make) it possible. Glad to hear you're enjoying the coffee too! As you say, we're absolutely committed to making sure the process benefits the entire supply chain - especially important in the current climate. Thanks again and here's to many more interesting brews!

Posted 2 years ago

“Lovely coffee, great service. Advent calendar now a yearly favourite”

Helpful Report

Posted 2 years ago

Hi there, Thanks very much for your review and for your kind words. Glad to hear we can help with the festive cheer and hope you enjoy your journey around 25 different coffees! Thanks again!

Posted 2 years ago

“Excellent customer service. Royal mail lost my first package and Pact Coffee replaced it straight away”

Helpful Report

Posted 2 years ago

Hi there, Thanks so much for your review! First of all, welcome to Pact - we're so glad you're here with us. We're thrilled to hear you've had good service so far and we hope you enjoyed that first coffee! Anytime you have any order trouble in the future, please feel free to contact us at ahoy@pactcoffee.com and we'll do our best to make sure your coffee is with you promptly. Thanks again for your review!

Posted 2 years ago

“I like the coffee but a little expensive to recommend to friends. Can buy acceptable equivalent in Waitrose for half the price”

Helpful Report

Posted 2 years ago

Hi Ian, Thanks for your review! We're really glad to hear you've enjoyed the coffee so far - and hope we can explain a little more about our prices. We are committed to paying farmers the 'Pact Premium' prices they deserve for producing speciality coffee. It's the right thing to do, and it ensures we continue to secure the very best beans in the crop to bring to you, whilst keeping the relationships we have developed over the years strong. Closer to home, we're facing inflationary pressure, as well as higher shipping costs (to bring coffee from origin to our roastery), higher postage and packaging costs (whilst keeping postage free for our customers), and a rise in the price of the energy needed to roast our precious beans. For these reasons, the decision to increase our prices wasn’t something we could avoid or delay any further. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks again for your review, and for being a part of Pact.

Posted 2 years ago

“Great service, love the fresh variety of coffee”

Helpful Report

Posted 2 years ago

Hi Chris, Thanks so much for your review! We're really glad to hear you've enjoyed your coffee so far - we've got some big plans for the future so keep an eye out... Thanks again and happy brewing!

Posted 2 years ago

“Great coffee, I am enjoying receiving a different taste each time”

Helpful Report

Posted 2 years ago

Hi Kathleen, We're delighted to hear you're enjoying our coffees, do keep an eye out on our Christmas range thats being released shortly!! Thank you for being a part of Pact, you've helped make us who we are today!

Posted 2 years ago

“Fresh coffee roasted only 1 day previous to be sent, great quality. The process for choosing coffee is great, with recommended grind size for your brew method. Then the good choice of coffee for you to choose every month, which is also delivered with a card informing you of the source of the coffee and it tells you the story of the farmer.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your positive review, it means the world to us. We're so glad to hear you're enjoying the coffee's and our service! Thank you so much for being a part of Pact, you've helped make us who we are today.

Posted 2 years ago

“We look forward to receiving our new pack of coffee fortnightly. Never disappointed. The aroma and taste is soo superior to anything you’ll buy in a supermarket and it is good to know you are helping the coffee growers too.”

Helpful Report

Posted 2 years ago

Hi Rosslyn, Thanks so much for your review! We're so glad we're a positive part of your routine. We're always aiming to provide great coffee for you and great support for the people we work with - so we're thrilled to have you along for the journey. Thanks again and here's to many more delicious cups!

Posted 2 years ago

“Not quite what I expected. The flavours were ok but detracted from the coffee taste.”

Helpful Report

Posted 2 years ago

Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't get on too well with your coffee - we hope that you enjoy every order we send but understand everyone has different tastes and preferences. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 2 years ago

“As a new customer I found it easy to set up my fortnightly delivery and it is always a joy to open a new variety of coffee and smell that aroma. Tasting is divine. Very happy 5stars.”

Helpful Report

Posted 2 years ago

Hi Rosslyn, Thanks so much for your review! We're really glad you're enjoying the coffee so far - we've got some real stellar coffee coming soon so keep your eyes peeled! Thanks again and happy brewing!

Posted 2 years ago

“I enjoy trying different roasts, the delivery is scheduled for my requirements and can be paused when I am away. I am enjoying it.”

Helpful Report

Posted 2 years ago

Hi Gwen, we're thrilled to hear that you're loving the coffee and our service! We try to make our coffee Plans as flexible as possible and we're glad you're finding it accessible. Thanks again for your review!

Posted 2 years ago

“Great coffee, that is ethically and environmentally sourced. The price reflects this, as it is a little more expensive than store coffee. However, I think it's worth it. Shipping is quick and free, with lots of choices for different coffee tastes and grinds.”

Helpful Report

Posted 2 years ago

Hi there, Thank you so much for your review! We're so glad you're enjoying your coffee so far - we really appreciate the support, and thank you for continuing to help us make coffee a force for good! There's loads more in store for the future so keep your eyes peeled for new blends and special editions. Here's to keeping you caffeinated!

Posted 2 years ago

“I am a complete convert. I love pact. I usually stay with the same coffee but i will add an extra from time to time to experiment aswell.”

Helpful Report

Posted 2 years ago

Hello Laura, Thanks for these kind words! Your first few words made us smile, as to if we have to be honest, so are we! Joke aside, we're thrilled to see you've been enjoying your coffee and can't wait for you try our newest addition to our menu. Thanks for being a part of Pact, and if you notice anything unusual or have any question, please do not hesitate to contact us at ahoy@pactcoffee.com. Have a great day! The pact team

Posted 2 years ago

“Excellent customer service, but I didn't care for the coffees.”

Helpful Report

Posted 2 years ago

Thank you for taking the time to leave your review Tony! We really do appreciate your comments about our customer service and we'd love to help further if we can at all, to help find you the perfect brew from our current menu. If we can help at all, please do get back in touch over at ahoy@pactcoffee.com Many thanks. The Pact Team

Posted 2 years ago

“I think the concept is great, the delivery is super fast and everything is high quality and fresh, it might be a bit expensive for me but that's what you expect from speciality coffee, I have and will continue to recommend it to friends :)”

Helpful Report

Posted 2 years ago

Hi James, Thanks for your review! Really glad to hear you're enjoying the coffee and the service. We hope that the quality of the coffee speaks for itself - the cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. Thanks again and here's to many more beautiful coffee's like the one you posted!

Posted 2 years ago

“Really high quality coffee - in a different league compared to supermarket brands I’m used to. And to know it’s been ethically sourced too is a bonus!”

Helpful Report

Posted 2 years ago

Hi Jason, we're thrilled to hear that you're loving the coffee, our mission and our service! Thanks for your review and for being a part of Pact, you've made us who we are today.

Posted 2 years ago

“Early days, but no complaints yet. I've even increased the delivery frequency. Just waiting to be able to recycle the packaging...”

Helpful Report

Posted 2 years ago

Hi Sarah, Thanks for your review and we're glad to hear everything's going well so far. To expand a bit on the recycling query you had, the composite foil/paper bags we currently use for our coffee are recyclable in some areas, but it's always best to check with your local council about this. We are very aware they're not easily recyclable at the moment, unfortunately as it stands to retain the coffees freshness and quality we're not able to offer any alternatives for packaging or sending your coffee just at the moment but rest assured, we are trying hard to find a solution! If you have any further queries, please contact us at ahoy@pactcoffee.com. All the best - The Pact Coffee Team

Posted 2 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews