Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Pact is brilliant coffee at a reasonable price considering where it is sourced and how. I love the flexibility and the level of guidance on each coffee allows me to choose wisely!”

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Posted 6 years ago

“Lovely strong coffee.Always arrives when when expected.Would buy a packet every week if i could afford it”

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Posted 6 years ago

“Once you’ve gone Pact, you’ll never go back! Excellent coffee and customer service. Would recommend to anyone!”

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Posted 6 years ago

“I'm really pleased with Pact, fantastic coffee, delivered quickly and with a very flexible service. I have cancelled every other subscription service I use but kept Pact.”

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Posted 6 years ago

“Great coffee a good selection to choose and find your favourite. Small touches make this a great place to order coffee through from the roasters name to the fact sheets about the coffee and farmer. Ten stars for sharing the farmer and credit where it is due.”

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Posted 6 years ago

“Great service, great coffee! Very flexible terms which is great (can pause, change delivery day without fuss). Keep up the good work!”

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Posted 6 years ago

Hi Christopher, we're thrilled to hear that you're loving the coffee and our service! We will continue to work hard and make sure you're getting the best coffee experience. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“I love the coffee its ideal anytime of day the blend is perfect”

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Posted 6 years ago

Hi Karen, we're thrilled to hear that you're loving the coffee and our service! Fantastic to know that you're loving our blend as well for your daily brews. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“I have tried different Pact Coffees and have enjoyed them all. I have fallen in love with coffee again. Thank you.”

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Posted 6 years ago

“The coffee I get each month has been delicious, perfectly roasted and getting a little note about its origin and flavour helps me appreciate it even more. I've recommended Pact to several coffee loving friends.”

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Posted 6 years ago

“The best coffee. You can tell it’s fresh. The bags have the date it was roasted. Far better than what you get from the shops which has probably been in storage for a while. I’m now drinking the decaffeinated which tastes great from an expresso machine.”

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Posted 6 years ago

“Love the service. I've tried several coffees and all were excellent, well packed, and freshly roasted. The few times I contacted customer service they were quick to respond, friendly and very helpful. The website is nice and easy to use. Thoroughly recommend”

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Posted 6 years ago

“Fresh coffee, beautifully pact (see what I did there?) and the thing is, once you’ve had pact you’ll never go back...to instant coffee. That’ll just taste like brown liquid compared to the aroma fresh ritual I can’t do without every morning. I’ve been doing the bullet coffee diet, mixing my coffee with butter and organic coconut oil (in a blender) no milk or sugar required. I’ve got my go back and am seeing the pounds peel off.”

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Posted 6 years ago

“Great coffee, great price, great service”

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Posted 6 years ago

“Nice flavour but more choices please!”

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Posted 6 years ago

Hi Simon, we're thrilled to hear that you're loving the coffee. Our selection of coffees can change weekly or every month, so do keep checking back for a new offering! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“I love the coffee they send me. I've used the coarse grain for cold brew and the finer grain for the dripper that Pact sent me. It's so handy that I can choose how frequently it arrives and I've got it down to perfection now. Love love love Pact”

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Posted 6 years ago

“The most delicious coffee. A fantastic service. Very reasonably priced. Highly recommend.”

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Posted 6 years ago

“beautiful flavour and I love the different flavours each month.”

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Posted 6 years ago

“I must say i’m Loving my Pact Coffee. Perfect service not to mention the perfect cup every morning, there’s no better way to start the day.”

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Posted 6 years ago

“Really great tasting fresh coffee and quick delivery too. What's not to love.”

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Posted 6 years ago

“A simple and convenient way of exploring new and interesting coffees...I like the ability to pause or change the orders as you go...”

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Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews