Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coffee is excellent, the service is prompt and hassle free.”

Helpful Report

Posted 7 years ago

Hi Ian! We're so glad to hear you're loving the coffee and the service. Thanks for your review, and happy brewing!

Posted 7 years ago

“Really pleased with the coffees that we've received plus brilliant service Many thanks”

Helpful Report

Posted 7 years ago

Hi Alec, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Love the coffee, love the speed of delivery, more expensive then supermarket coffee.. but you pay for what you get ;) Love it!”

Helpful Report

Posted 7 years ago

Hi Matt, thanks for your review! We're so glad to hear you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Excellent coffee in just the right amount and delivered at the most perfect intervals”

Helpful Report

Posted 7 years ago

Hi Eleanor, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“Great coffee. Great service. Great ethics.”

Helpful Report

Posted 7 years ago

Hi Satsuki, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“Really nice coffee at sensible price. Only stop ordering as wife had an account as well.”

Helpful Report

Posted 7 years ago

Hi George, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Great that there's more than one coffee-lover in the house too! Happy brewing!

Posted 7 years ago

“regular - every other Tuesday - proceeded by info ref roasting,packing and delivery. widespread types and growing location of coffees which has broadened my likes of many types. i no longer buy coffee based on strength alone and now prefer different un-blended coffee.”

Helpful Report

Posted 7 years ago

Hi David, thanks for your review! We're thrilled to hear you're loving the coffee and the service, and so pleased that you've joined us on this coffee journey to discover new flavours. Happy brewing!

Posted 7 years ago

“The versatility of ordering and being in control, if I run out I can click ship today and next day or so be drinking great quality coffee”

Helpful Report

Posted 7 years ago

Hi Jeff, we're so happy to hear you're loving the coffee and the service! Great that we can get your coffee to you so quickly. Happy brewing!

Posted 7 years ago

“Fabulous coffee, fresh and smooth tasting so much better than supermarket coffee.”

Helpful Report

Posted 7 years ago

Hi there! We're thrilled to hear you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Great selection of coffee, with brilliant fact cards about the coffee and growers plus it's really easy to amend order schedule”

Helpful Report

Posted 7 years ago

Hi Kione, thanks for your review! We're thrilled to hear you're loving getting informed about your product whilst enjoying a great cup. Happy brewing!

Posted 7 years ago

“Great coffee and super convenient!!!!”

Helpful Report

Posted 7 years ago

Hi Daniel, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“I love the descriptions of the coffee so I can find the one I'm going to enjoy most”

Helpful Report

Posted 7 years ago

Hi there, thanks for your review! Great to hear you're loving the coffee and the service - we hope we can help you find your perfect coffee soon! Just get in touch with Customer Champions at ahoy@pactcoffee.com if there's anything you need a hand with, or anything we can improve. Happy brewing!

Posted 7 years ago

“Simply put, it's good coffee”

Helpful Report

Posted 7 years ago

Hi Adam, we're thrilled to hear you're loving the coffee! Thanks for being a part of Pact. Happy brewing!

Posted 7 years ago

“Such a great service - flexible and efficient and most importantly great coffee.”

Helpful Report

Posted 7 years ago

Hi Peter! We're thrilled to hear that you're loving the coffee and the flexibility of the service. Thank you for your review, and happy brewing!

Posted 7 years ago

“Decent coffee, not extortionately priced, provided by a fanatical team in a very efficient manner.”

Helpful Report

Posted 7 years ago

Hi Graham, thanks for your review! We're so happy to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Absolutely excellent coffee - really brightens up my morning. Provide a real range of different tastes and brewing methods so each new order is very exciting. The website is super easy to use and the fact you can delay your delivery whilst e.g. away on holiday, or simply just savouring the last delivery a little longer, is superb - and even on such short notice! This is definitely the most valuable feature of your service.”

Helpful Report

Posted 7 years ago

Hi Theresa, thanks for your review! We're thrilled to hear that you're loving the coffee and the flexibility of the service. Getting your coffee to you exactly when you need it is what we're all about! Thanks for being a part of Pact!

Posted 7 years ago

“I get great coffee delivered to my door and the opportunity to try different blends.”

Helpful Report

Posted 7 years ago

Hi Hilary, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“Good quality coffee delivered to my door.”

Helpful Report

Posted 7 years ago

Hi Hilary, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Good coffee, delivered quickly. Would be good if there were more cheaper price points and website didn't beg for referrals every time I logged in.”

Helpful Report

Posted 7 years ago

Hi there, thanks for your review and your feedback! We're thrilled to hear you're loving the coffee. We have now added a lower price point after receiving this feedback from customers so we hope this helps. Thanks for being a part of Pact!

Posted 7 years ago

“Pact Coffee made me happy by supplying me with LOVELY coffees over the months.”

Helpful Report

Posted 7 years ago

Hi Ann, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews