Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I'd got fed up with struggling to buy espresso coffee for my stove top maker, what with the plague-like proliferation of stupid coffee pods. I took the plunge, subscribed to Pact and have been drinking wonderful coffee ever since. Highly recommended!”

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Posted 5 years ago

“Prompt delivery of a good quality coffee”

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Posted 5 years ago

Hi Mike, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“The coffee is great and it suits my busy lifestyle to have it delivered to my door instead of hunting for it!”

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Posted 5 years ago

“It was easy to set up the delivery. I chose the house coffee which I really enjoy but there's plenty of choice should I want to try a different coffee. I don't think it's too expensive for a good coffee delivered to the door, and the introductory offer made it even more attractive..”

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Posted 5 years ago

“Simply just much nicer than any coffee I've ever tasted, and I've tasted a LOT.”

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Posted 5 years ago

“Customer service is absolutely fantastic! The coffee is potentially some of the best I’ve ever tried too. If I wasn’t coffee obsessed before I am now! Recommend Pact to anyone!”

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Posted 5 years ago

“Good but i stopped the coffee subscription then ordered one and 2 came through post and been charged twice”

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Posted 5 years ago

Hi Alex, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“I would like to have a list of the coffees I ordered so far. Thank you”

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Posted 5 years ago

Hi Claudia, we're thrilled to hear that you're loving the coffee and our service! You can see a full list of all coffees you've had from us in the 'Rate your coffees' section or 'Order History' when you're logged in. Otherwise please pop us an email at ahoy@pactcoffee.com and we will be happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“I love the packaging that it came in - it fit through my letterbox so I didn't need to be in when it arrived, and it's really nice looking. The coffee itself is amazing, not bitter at all and very flavoursome (I can actually taste the hints that are supposed to be in it, whereas with some coffees I really can't) and I love that there is information on the packet about where it is from and the grower.”

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Posted 5 years ago

“Great coffee Great prices Brilliant company to use Quick despatch!! Used v60 kit for my coffee requirements can not fault this product”

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Posted 5 years ago

Hi Lee, we're thrilled to hear that you're loving the coffee and our service! The V60 kit is always a nice touch too! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“So saw an advertisement on Facebook and ordered this coffee as liked the story. To my amaze it's such a nice creamy taste and the songs was so so nice l love it. Just the bite of beans is amazing”

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Posted 5 years ago

“I got an introductory offer through sweatcoin for Pact but I am definitely happy to pay full price for this gorgeous coffee and attentive service. I love that the coffee comes with a card about where it was grown, what it tastes like and Who grew it, including a photograph of the farmers!! This is the only coffew I'll buy now.”

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Posted 5 years ago

“My husband loves his Pact Coffee! I bought him a subscription as a gift (what else do you get a coffee fanatic) and he is so impressed by the quality and the taste!”

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Posted 5 years ago

“I found Pact by chance and can honestly say its my best find in a long time. Quality coffee, to your door, as often as you need it. I'm 2 bags in and it's better quality than most shop coffee. Would highly recommend Pact to anyone that loves good coffee and a good variety each time.”

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Posted 5 years ago

“Excellent service. Subscriptions are very easy to amend with the option to halt orders change delivery date ect.. plus the coffee is not bad either 😁”

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Posted 5 years ago

“This coffee is obscenely delicious.”

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Posted 5 years ago

“Very tasty can't wait on next delivery.”

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Posted 5 years ago

“It's still early days but impressed with Pact Coffee so far. Love”

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Posted 5 years ago

Hi, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“I've become a fan... Just tried one type so far. So far so good.”

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Posted 5 years ago

“Great service, friendly staff, fantastic coffee, delivered quickly and at a great price. What's not to love”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews