Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I've used PACT for a few years now and the coffee is fantastic, in fact, I purchased my coffee machine through them and had it set up. Pact coffee is the ONLY bean I'll use in it!”

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Posted 5 years ago

“Great service and amazing fresh tasting coffee delivered to your door. Couldn’t have asked for a more perfect company to full fill our caffeine needs”

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Posted 5 years ago

“I have been with them for over 6 months now and get sent a coffee every month at random. I haven't had a coffee I don't like and don't think I will get one ether.”

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Posted 5 years ago

“Convenient, great coffee and reasonably priced. Only niggle is the website design is confusing.”

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Posted 5 years ago

Hi Sam, we hope you’re loving the coffee and our service! We're sorry to hear that the website is confusing. We have been listening to feedback, and are in the process of making the Pact Website easier to use. Look out for a new website over the next couple of months, which we hope makes ordering coffee from us really simple and convenient. We aim for 5-star service every time, if there is anything further that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“I have purchased the micro-lot grown by Antonio Belchior. The coffee has a fantastic flavour, it is also very fresh so you don't get the bitterness that you get with mass produced coffee. It works well in my mocha pot, cafetierre and aeropress.”

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Posted 5 years ago

“The best coffee i've ever tasted. You can't go back.”

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Posted 5 years ago

“Pact Coffee makes finding a truly fresh blend of coffee to suit you as easy as a click of a button. Supermarket coffee has a shelf life of 6 months and can be roasted and ground months prior to making to the shelves so with Pact you can rest assured the coffee is super fresh having been roasted to order and then ground if that's what you ordered. It can take a few different blends to achieve your personal favourite and this is a fun process. Pact offers you the opportunity to do this. It's worth persevering and maybe speaking to one of the team if you can't find the taste you crave.”

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Posted 5 years ago

“Lovely coffee every tile and it looks posh and its great for gifts”

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Posted 5 years ago

“The coffee I chose was quite bitter and even though I will drink it I would not order again. I will try a different one as we all have different taste.”

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Posted 5 years ago

Hi Amanda, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy the coffee - although everyone has different tastes we'd love to set you up with a coffee that's right for you. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

Hi Amanda, Thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't enjoy this particular coffee, we certainly want to make sure you're enjoying every coffee delivery you receive from us. Please do feel free to get in touch with over at ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“Excellent quality coffee right through your letterbox for a reasonable price. What more could you ask for from a coffee subscription service?! I'd thoroughly recommend it to anyone wanting decent, FRESH coffee for any of your brewing needs. Being able to rate the types of coffee to influence your future selections is great as well (you can even choose a specific blend if you prefer). I half expected to cancel after the first couple of deliveries as I thought it was a little expensive, but since tasting the coffee I can't really see myself buying beans from the supermarket anytime soon! Such a massive improvement.”

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Posted 5 years ago

“Love how fresh the coffee was when it arrived. I now look forward to my fresh coffee every month!”

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Posted 5 years ago

“I am so impressed with Pact service & of course, the coffee! And knowing you are helping coffee growers too, well there's no down side, is there?”

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Posted 5 years ago

“Pact is the best thing I've ever done for myself. Not only do I get delicious coffee delivered straight to my door twice a month I also know that the farmers who grow my beans get the best prices for their crop. I've not yet had to contact customer support so I can't offer any insight there but I can honestly say that my experience of Pact so far has been wonderful.”

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Posted 5 years ago

“I know that I could buy cheaper and have been doing so but what I like about this, is that I know the true provenance of each batch, the growers and how the money buying Pact coffee helps them. Not only that it’s great tasting coffee which is always a bonus.”

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Posted 5 years ago

“Great easy set up for a new subscription, and flexibility to change any aspect once in the subscription. 1 coffee in and thoroughly enjoying it!”

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Posted 5 years ago

Hi Doug, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“While not as cheap as store brands - as for as quality coffee goes you can't beat it.”

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Posted 5 years ago

“Delicious and pure heaven”

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Posted 5 years ago

“Easy to sign up, fantastic coffee, efficient deliveries.”

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Posted 5 years ago

“Although I’m new and a beginner to Pact Coffee and I’m only on my first bag of coffee, the quality of coffee and the service I’ve received is very good, I still need to try more coffee to find my flavour, but so far no complaints and would highly recommend Pact Coffee.”

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Posted 5 years ago

“Smells fantastic, tastes really good. My only problem is stopping it floating up the sides of the filter so the water runs past not through it. Think I'll have to use a cafetiere.”

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Posted 5 years ago

Hi Andrea, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews