Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, very easy website to use and the coffee is at your door within 2 days. Love it”

Helpful Report

Posted 7 years ago

Hi Josh, thanks for your review! We're happy to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“It offers me different flavours every month. It comes to my door! It educates me on the flavours and growers.”

Helpful Report

Posted 7 years ago

Hi Benjamin, thanks for your review! We're thrilled to hear you're loving the coffee and the service, and that you've joined us on this coffee journey of discovery. Happy brewing!

Posted 7 years ago

“The service and advice is great, You help out brewers/growers in South America's or wherever they are but hey listen if you enjoy your coffee and I mean enjoy your coffee give these guys a try not the cheapest but I'll tell you what they are the best.”

Helpful Report

Posted 7 years ago

Hi Tony, thanks for your review! We're so glad you're enjoying the coffee and the service. Thanks for being a part of Pact and helping us on our mission to make coffee a force for good. Happy brewing!

Posted 7 years ago

“The coffee is invariably delicious. I love having a small menu to choose from, which forces me to try new things - it's an adventure, and I've never been disappointed. I also love how easy it is to change the delivery date (generally I need them sooner than I anticipated! - I'm clearly enjoying the coffee too much).”

Helpful Report

Posted 7 years ago

Hi Sarah, thanks for your review! We're so happy to hear that you're loving the coffee and the service - good coffee at your convenience is what we're here for. Happy brewing!

Posted 7 years ago

“The service is great as always. But the last coffee supplied not the "Plant Stuff" the one before that was not to my liking but that's my personal taste nothing to do with the great service from you guys. I even got my filters this time instead of another drip feeder. By the way why didn't you send the filters with the coffee a day later? Anyway keep up the good work and how do I get the "supermarket coffee" to try? Tony”

Helpful Report

Posted 7 years ago

Hi Tony, thanks for your review! We're so happy that you're enjoying the coffee and the service. If ever you try a coffee from us that you're not a fan of, you're welcome to get in touch with the Customer Champions team at ahoy@pactcoffee.com for a replacement coffee. We don't send filters in the same order because the envelope would be too bulky and we wouldn't be able to fit it through the letterbox like the rest of the deliveries! The House coffee is now available on our website! Check it out - we're sure you'll love it! Thanks for your review and happy brewing!

Posted 7 years ago

“Really good coffee, really good price, easy to use website, the included information with deliveries is really interesting”

Helpful Report

Posted 7 years ago

Hi Pete, we're so happy to hear you're loving the coffee and the service! Always here to help you on your coffee journey. Happy brewing!

Posted 7 years ago

“Post when they say they do and good quality coffee when received.”

Helpful Report

Posted 7 years ago

Hi Roger, thanks for your review! We're thrilled to hear you're loving the coffee and the service - we're always working hard to maintain that high quality standard. Happy brewing!

Posted 7 years ago

“Brilliant products and superb service and last but not least very affordable. Keep up the good work I love your coffee”

Helpful Report

Posted 7 years ago

Hi Ian, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Delicious coffee and very efficient service. A new pack arrives every ten days without fail. There is plenty of choice, but so far we are sticking to the one we know and love.”

Helpful Report

Posted 7 years ago

Hi Maureen, we're thrilled to hear you're loving our coffee and service. Great that you've found a favourite too! Happy brewing!

Posted 7 years ago

“Find all coffee got a funny taste to it . The selection of ftuot coffees really dont taste nice nice at all, the hints of taste really us not gint of anything. Changed o brown bear coffee which o find is alot better and cheaper”

Helpful Report

Posted 7 years ago

Hi there, thanks for your review! Sorry to hear that you didn't enjoy the coffees - the flavour notes on the coffees are used as a descriptor for subtle flavours that naturally come from the speciality-grade Arabica bean, just like descriptors on wines or ales. If there's ever a coffee you don't enjoy from us just let the Customer Champions team know so that we can send a different one to you. Thanks for giving us a try!

Posted 7 years ago

“Good tasting coffee”

Helpful Report

Posted 7 years ago

Hi Mike, we're thrilled to hear you're loving our coffee and service! Happy brewing!

Posted 7 years ago

“Delicious coffee and convenient deliveries. Fab worker ethos”

Helpful Report

Posted 7 years ago

Hi Suzanne, we're thrilled to hear you're loving our coffee and service! When you buy Pact coffee you can be sure that everyone in the coffee chain is getting a great deal. Happy brewing!

Posted 7 years ago

“Pact coffee is the only subscription product that I have stayed on after the first order as it is reliable (send the coffee within 2 days) and the coffee powder smells good and are affordably priced. I also love the new products that come up from time to time, such as the Pact fine coffee. Keep up the good work!”

Helpful Report

Posted 7 years ago

Hi Elise, thanks for your review! We're thrilled to hear you're loving the coffee and the service. Plus after uptake we've actually added Damn Fine Coffee to the website as House coffee! Happy brewing!

Posted 7 years ago

“Best tasting coffee I have tried in recent months.”

Helpful Report

Posted 7 years ago

Hi Geoff, we're thrilled to hear you're enjoying the coffee! We hope to continue supplying that great quality coffee for years to come. Happy brewing!

Posted 7 years ago

“Excellent coffee every time.”

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Posted 7 years ago

Hi Terry, thanks for your review! We're happy to hear you're loving the coffee. Happy brewing!

Posted 7 years ago

“I love yoyr products for starters - tasty well sourced coffee. But I also think yoyr service is great. I'm on a bit of a budget, so it's great to get reminders of when my next order is due to ship, and have the flexibility to alter it, and all really easily. Thank you :-)”

Helpful Report

Posted 7 years ago

Hi Sara, we're thrilled to hear you're loving our coffee and our service! And glad that the flexibility is working for you too. We've now added a lower-cost coffee plan, so you can still enjoy great coffee on a budget. Thanks for your review, and happy brewing!

Posted 7 years ago

“Great coffee - nice to choose different ones to try and excellent service - perfect 👌”

Helpful Report

Posted 7 years ago

Hi Joanne, thanks for your review! We're thrilled to hear you're loving the coffee and the service. We'll keep mixing up our range so you always have a variety to pick from for your next delivery. Happy brewing!

Posted 7 years ago

“There when it is needed”

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Posted 7 years ago

Hi Nick, we're thrilled to hear you're loving the service! Convenient coffee at your fingertips is what we're here for. Happy brewing!

Posted 7 years ago

“Great coffee. Great service.”

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Posted 7 years ago

Hi Colin, thanks for your review! We're so glad to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“The different coffee that you send is fantastic quality and they all have very distinctive flavours. Also the fact that you buy from smaller independent growers is very appealing to me.”

Helpful Report

Posted 7 years ago

Hi James, we're thrilled to hear you're enjoying our coffee! And thank you for joining us on our mission to make coffee a force for good. Happy brewing!

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews