Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The coffee that I am looking for”

Helpful Report

Posted 2 years ago

“Nice coffee and good service”

Helpful Report

Posted 2 years ago

“Great service”

Helpful Report

Posted 2 years ago

“Really good service and prompt and thorough responses. In terms of the coffee I couldn't find anything in my price range that was roasted dark or butter enough for my taste. But don't let that put you off as great range of coffees and great service”

Helpful Report

Posted 2 years ago

Hello Sam, More than happy to help regarding the strength of our coffee! On the supermarket scale of strength, most of our coffees would be classed as either 2 or 3. This is because supermarket coffee is often roasted extremely dark so that you pick up lots of bold and smoky flavours from the roast, ours is roasted a little more lightly to bring out those natural flavours from the bean! To make a stronger coffee, all you need to do is add a little more ground coffee per cup - do check our Brew Guides on our website [here](https://www.pactcoffee.com/brew-guides) for tips! The exceptions are the espresso blends we offer, which would be a 4 or a 5 on that roast scale, making that a really good option for people who like a darker roast. Our permanent espresso blends are the Fruit and Nut Espresso blend and Bourbon Cream Espresso. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today. Many thanks for your review once again and we hope the above helps! Happy brewing!

Posted 2 years ago

“Returns and customer service have been amazing. I purchased a Wilda grinder from Pact which failed after just under a year. After a bit of diagnosis using some photos and video, Pact confirmed that it needed to be replaced. They sent a bag of coffee and a V60 filter for me to use while I waited for the replacement and then another bag of coffee when the replacement grinder was delayed. That really was completely unexpected and was possibly the best customer service I’ve experienced from any retailer.”

Helpful Report

Posted 2 years ago

Hi Calum, we're thrilled to hear that you're loving our service, we hope you're enjoying our coffee too!! Thanks for your review and thank you for making us who we are today.

Posted 2 years ago

“Great coffee but think I’d like it a bit stronger”

Helpful Report

Posted 2 years ago

Hi Nerys, thank you very much for the review, we hope you’re loving the coffee and our service! More than happy to help regarding the strenght of our coffee! On the supermarket scale of strength, most of our coffees would be classed as either 2 or 3. This is because supermarket coffee is often roasted extremely dark so that you pick up lots of bold and smoky flavours from the roast, ours is roasted a little more lightly in order to bring out those natural flavours from the bean! To make a stronger coffee, all you need to do is add a little more ground coffee per cup - do check our Brew Guides on our website [here](https://www.pactcoffee.com/brew-guides) for tips! The exceptions are the espresso blends we offer, which would be a 4 or a 5 on that roast scale, making that a really good option for people who like a darker roast. Our permanent espresso blends are the Fruit and Nut Espresso blend and Bourbon Cream Espresso. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today. Many thanks for your review once again and we hope the above helps!

Posted 2 years ago

“I have tried a lot of coffee and I must admit their coffee has never let me down. All the coffee I have received so far tastes superb. They have loads of varieties of coffee to chose from and its easy to get your desired grind depending on what method you used to brew your coffee. It was super easy to set up a subscription plan and I have coffee coming every two weeks. If for whatever reason I don't need to have coffee every two weeks it is very easy to delay your next order. Orders are also very easy to amend if you want to change your coffee or grind size. For anyone who loves truly great tasting coffee which is easily delivered to your door, this is the company for you!”

Helpful Report

Posted 2 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! We love hearing how our coffee range is going down with our customers so thank you for letting us know. We're so glad to hear how you're getting on with managing your account too, we aim to make it as manageable as possible for you! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Excellent coffee flavours, directly to your doorstep. Helping fair trade and small plantations. Best thing so far in 2022”

Helpful Report

Posted 2 years ago

Hi there, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Very slick and easy to interact with, fast delivery, great choice of coffee. Most importantly, delicious products at a good price!”

Helpful Report

Posted 2 years ago

Hi Ben, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Great coffee, easy mailing”

Helpful Report

Posted 2 years ago

Hi Susan, we're thrilled to hear that you're loving the coffee and our service!. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Awful customer services and left ringing on the phone despite it being "open". They wouldn't change a mistake on my order.”

Helpful Report

Posted 2 years ago

Hi Lynette, Thanks for your review, and we’re sorry to hear you’ve had a negative experience. This is not up to our usual standards, and we’ll be investigating what has occurred for you. We can see our friendly team of Customer Champions are assisting you with your query via email, but please do reach out to us at ahoy@pactcoffee.com if there’s anything else we can assist with in the meantime. Thanks again for being part of Pact

Posted 2 years ago

“Variety of quality coffees is great.”

Helpful Report

Posted 2 years ago

Hi Jake, We're thrilled to hear that you're loving the coffee. Thanks for your review, and for being a part of Pact!

Posted 2 years ago

“Love it! Coffee is always fresh and super tasty!”

Helpful Report

Posted 2 years ago

Hi Evita, We're thrilled to hear that you're loving the coffee, thanks for your review, and for being a part of Pact!

Posted 2 years ago

“I've been with Pact for a few years now and can truly say that theirs is the very best coffee on the market, backed up with fantastic customer service. I've tried lots of other brands but usually end up giving it away. There is nothing that compares, particularly if made with the remarkable Aero Press. Simply the best!”

Helpful Report

Posted 2 years ago

Hi Chris Thanks for your review, and for your support! We're glad we've been able to provide quality coffee and great customer service, and we hope we can continue to supply you with delicious brews! All the best - The Team at Pact

Posted 2 years ago

“Really great choices, lovely coffees so far, now a subscriber !!”

Helpful Report

Posted 2 years ago

Hi Mab, we're thrilled to hear that you're loving the coffee and you've become a subscriber! Thanks for your review, and for being a part of Pact!

Posted 2 years ago

“I just finished a delightful discussion with Charity concerning a special offer for me as a pioneer customer. In terms of customer service she was brilliant and empathetic and walked me through the process of choosing some new coffees based on my taste profile. It's great to be appreciated by Pact who, by the way, have a policy of keeping in touch without being bothersome and always do their best to provide a great service.”

Helpful Report

Posted 2 years ago

Hi Dave, Thank you for your review, and we're thrilled to hear you had a lovely time speaking to Charity! Thank you so much for supporting us, and we hope to be able to continue to supply you with delicious quality brews. All the best - The Team at Pact

Posted 2 years ago

“Delicious coffee, really easy, convenient and flexible subscription.”

Helpful Report

Posted 2 years ago

Hi Mathieu, we're thrilled to hear that you're loving the coffee and our service! It's also great to hear you've been enjoying the flexibility of our Plans too :) Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“I am loving the taste of this coffee. My favourite so far.”

Helpful Report

Posted 2 years ago

Hi there, We're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact.

Posted 2 years ago

“Excellent coffee great prices and supporting local growers”

Helpful Report

Posted 2 years ago

Hi Rob, We're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

“Very good price and fantastic delivery”

Helpful Report

Posted 2 years ago

Hi Katarzyna We're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 2 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews