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Pact Coffee Reviews

4.7 Rating 2,148 Reviews
94 %
of reviewers recommend Pact Coffee
Company Reviews Metrics Info
4.7
Based on 2,148 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

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Stephen
Verified Buyer
“Great service”
Helpful Report
Posted 6 years ago
Steve
Verified Buyer
“Brilliant so far, with a great range to choose from, and great flexibility”
Helpful Report
Posted 6 years ago
Hi Steve, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 6 years ago
Rupi
Verified Buyer
“Amazing selections of coffee, particularly the micro lots, and second to none customer service. I was away on an extended holiday and had no problem whatsoever pausing my plan. Great!”
Helpful Report
Posted 6 years ago
Luke
Verified Buyer
“Great quality coffee, always freshly roasted and consistent. I’ve tried other companies and they’re never as good. Good range of prices and extras and nice freebie when i joined. Haven’t hiked prices for loyal customers either.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“The perfect way to receive coffee. I love the flexibility available and the ease of ‘skipping’ if I’m not ready for the next delivery keeps my coffee fresh - this is one of the best features IMO. Love Pact!”
Helpful Report
Posted 6 years ago
David
Verified Buyer
“Pact coffee are very efficient in keeping the customer informed and up to date. The coffee is great quality although not being heavily roasted may not be strong enough for some.”
Helpful Report
Posted 6 years ago
Hi David, we're thrilled to hear that you're loving the coffee and our service! Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 6 years ago
James
Verified Buyer
“Good variation of tasty coffees with reliable delivery.”
Helpful Report
Posted 6 years ago
Victoria
Verified Buyer
“Really great service. I like having the reminder to see if I want my coffee earlier or to postpone. Excellent coffee.”
Helpful Report
Posted 6 years ago
Deborah
Verified Buyer
“I cannot praise Pact Coffee highly enough. I no longer buy coffee from supermarkets or coffee shops! The V60 dripper is easy to use, and I have great tasting coffee on hand whenever I want it. Shipping is fast, coffee is varied and great tasting. Pact keep up the excellent work!!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“Great service and easy to use. It's really easy to customise your order to make sure you're getting what you want. I especially like the way you can postpone or fast track an order with a single click, no fuss at all!”
Helpful Report
Posted 6 years ago
Paul
Verified Buyer
“Excellent coffee and brilliant customer service.”
Helpful Report
Posted 6 years ago
Melvinder
Verified Buyer
“Pact is awesome. ..Reasonably priced coffee that is sourced to your door: Sublime quality and a rich variety of coffee to consistently take your breath away. Oh, and I did mention they are also improving the world we live in?”
Helpful Report
Posted 6 years ago
Delyan
Verified Buyer
“Pact coffee always deliver very good quality beans. However, I feel that they are slightly overpriced.”
Helpful Report
Posted 6 years ago
Hi Deylan, we're thrilled to hear that you're loving the coffee and our service! Our coffee is priced a little higher than other retailers not only for the quality, but also so that the grower at source can be paid a great wage for their product. We hope you'll agree that it feels good to do good, and to know that the growers' lives are being improved with every cup of Pact you buy! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 6 years ago
Richard
Verified Buyer
“Not only are the coffees delicious but the service is excellent, if you have any queries then the staff are responsive and have fantastic knowledge on what they are supplying. Love the fact each delivery comes with an info card on the coffee itself, from what to expect it to taste like to the region, farm and even farmer(!) it came from. Always excited to receive my next delivery and try out a new coffee (even within one plan, the coffees vary through time so you cannot run out of new ones to try). Excellent product and service.”
Helpful Report
Posted 6 years ago
Emma
Verified Buyer
“Always good quality. No issues with service, best but no contracts.”
Helpful Report
Posted 6 years ago
Simon
Verified Buyer
“Very nice great flavor lov it”
Helpful Report
Posted 6 years ago
Michael
Verified Buyer
“Great quality coffee, freshly roasted and delivered when you want it. It’s probably not the cheapest around but the quality of product and quality of service definitely makes it worthwhile.”
Helpful Report
Posted 6 years ago
Sian
Verified Buyer
“Not enough variety of decaf coffee.”
Helpful Report
Posted 6 years ago
Hi Sian we're thrilled to hear that you're loving the coffee and our service! We hear you about the decaf coffee - at the moment we are still a small company so unfortunately we're not of the size just yet to be able to offer more than one decaffeinated option at a time. However we do rotate the decaf option throughout the year, so you can enjoy some variety through the months! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 6 years ago
George
Verified Buyer
“The coffee is delightful, the price is fair, and the whole thing is wonderfully flexible.”
Helpful Report
Posted 6 years ago
Peter
Verified Buyer
“The freshest and most enjoyable coffee I have tasted for some time, mainly due to the lack of the bitterness experienced in most coffees from the shops. It comes close to coffees I have experienced in parts of France and Italy.”
Helpful Report
Posted 6 years ago
Pact Coffee is rated 4.7 based on 2,148 reviews
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