Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

Tell us how Pact Coffee made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not sure if l like the coffee l got there didn't seem much taste.”

Helpful Report

Posted 5 years ago

Hi Jacqueline, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're not a fan of the coffee! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 5 years ago

“My delivery came so quick and the coffee is delicious”

Helpful Report

Posted 5 years ago

“Lovely coffee. Good value. And quick delivery.”

Helpful Report

Posted 5 years ago

“Best coffee I ever drink at home! Don't need to go for coffee place for good coffee anymore!”

Helpful Report

Posted 5 years ago

“Quick service, and coffee tastes fabulous”

Helpful Report

Posted 5 years ago

“I really like the idea of pact. I love that someone has taken the time to get to know the growers and give them a fair wage for their efforts in growing coffee beans. I love that it fits through the letterbox so I don't need to be at home for my delivery. The coffee is lovely, it is so different to supermarket coffee, the different flavours fill my mouth, lovely to have fresh coffee that has just been ground before delivery.”

Helpful Report

Posted 5 years ago

“Great fresh coffee! On time delivery and beautiful packaging!”

Helpful Report

Posted 5 years ago

“Really useful flexibility on deliveries, and the first pack of coffee has been really good on pour over! Looking forward to trying other bags of coffee.”

Helpful Report

Posted 5 years ago

“I had a pack of Planalto from Pact Coffee. This coffee was nice, but definitely not worth the price. I do expect to pay more, as Pact Coffee pays its coffee farmers more than fair trade, but I think I can get something that tastes equally as good from a supermarket, such as Tesco finest coffee, for less than half the price.”

Helpful Report

Posted 5 years ago

Hi Sam, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that You weren't impressed with Planalto! We work really closely with this farm and have seem them grow from strength to strength. Their coffee even picked up a Great Taste award last year! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact

Posted 5 years ago

“Pact is great! I loved their advent calendar. Very good coffee.”

Helpful Report

Posted 5 years ago

“I was introduced to Pact by my children who bought me a 6 month supply as a birthday present. Your coffee is the absolute DBs and as a coffee snob I do appreciate quality. Your service is brilliant so keep on doing what you do because it’s hugely appreciated.”

Helpful Report

Posted 5 years ago

“Delivered through letter box, great tasting and nice to try in my new mocha pot.”

Helpful Report

Posted 5 years ago

“Great coffee and you can tell the people behind it know what they’re talking about!”

Helpful Report

Posted 5 years ago

“Great Coffee & great customer service! Why have I only just discovered Pact?!”

Helpful Report

Posted 5 years ago

“The coffee was as really nice. Well packaged , and free gift is excellent.”

Helpful Report

Posted 5 years ago

“I have just finished my first bag. The coffee is good. It is as described and the V60 dripper is very convenient.”

Helpful Report

Posted 5 years ago

“Easy to manage account online and tasty coffee”

Helpful Report

Posted 5 years ago

“I’m in my second month of pact. Great coffee, I really like the card that comes with the Coffee that give a information on the specific coffee. Getting great reviews when I share in work.”

Helpful Report

Posted 5 years ago

“Introduced by an offer on Vodafone, but LOVE LOVE LOVE what PACT is all about. So perfectly aligned with our own values & looking after and raising other people up along the way. In fact I love it so much I am talking to the team about a collaboration to bring the brand more prominently locally in Northamptonshire!”

Helpful Report

Posted 5 years ago

“I love what PACT is all about - from the ethics & responsibly sourcing the coffee with ethics - to the social, everything about this brand is on point!”

Helpful Report

Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews