Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent coffee I’m loving the different flavours each month would highly recommend”

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Posted 4 years ago

“Tastes great”

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Posted 4 years ago

“Delicious coffee delivered promptly and efficiently! ASAP button comes in handy on the coffee plan section of my account, great variety and really enjoyed the ones I've had so far. Looking forward to future brews”

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Posted 4 years ago

Thanks Fraser! :)

Posted 4 years ago

“Been a customer for a few years now. Pact has always been first class with there products, there customer service and sending what coffee I want, when I want. Absolutely top class. This is the first time I have EVER written a review about anything. So they must be good.”

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Posted 4 years ago

Colleen! Thank you so much for your lovely review, we really really appreciate it :)

Posted 4 years ago

“The £1 special offer was obviously very good value but the coffee was ok but not fabulous. Hoping for better from the next pack, otherwise will try again locally.”

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Posted 4 years ago

Hi Rachel, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that the coffee wasn't up to taste- we hope to deliver great tasting ethical coffee from small farms from around the world but appreciate people's tastes differ! Hopefully the next one is more to your liking! We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.

Posted 4 years ago

“This is by far the best coffee I've had- I'm never going back to buying a coffee from the standard coffee shops again!”

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Posted 4 years ago

Wow thanks Harshali!

Posted 4 years ago

“Great tasting coffees and flexible subscription service.”

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Posted 4 years ago

“Lovely tasting coffee, I drink it black which often tastes too strong or tangy but this house blend tastes great.”

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Posted 4 years ago

“Great coffee deliverd through my door. Yum!”

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Posted 4 years ago

“Very good service and coffee at the present”

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Posted 4 years ago

“I have recommended Pact Coffee to so many of my friends, simply because of how reasonable and high quality the coffee is! Because of how good Pact Coffee is, I now make my own coffee every day. I have saved a lot of money by not buying coffee from coffee shops anymore.”

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Posted 4 years ago

“Loving my coffee. Just have to perfect the making of it. Have to get a clever dropper!!”

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Posted 4 years ago

“Lovely coffee. Speedy delivery. Highly recommended.”

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Posted 4 years ago

“The coffee is excellent (I'm only on my third pack) and live the fact it comes in sealable packs. Not sure yet if it represents the best value though to be honest. I'm a heavy coffee drinker but I'd up spending a fortune with Pact if they delivered what I needed!”

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Posted 4 years ago

“after taking a break - I'm happy to be back - bought Kavutiri for my filter Vario 60 and its so delicious... as always arrived next day....”

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Posted 4 years ago

“Can’t actually fault this service one bit. Coffee arrives on time and my last minute changes to order dates and quantity are as I want them to be. You could add a possibility to give an additional bag to a different address and my account holder to pay for it would be cool however :-)”

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Posted 4 years ago

“good coffee for ok price”

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Posted 4 years ago

“Just started to receive coffee from Pact Coffee and I am impressed so far by the delivery when promised, the package that goes through the letterbox without needing to be in and, of course, the taste and quality of the ground coffee itself. Would like 50gm sample packs to taste the other coffees.”

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Posted 4 years ago

“Great so far. Good variety. Price reasonable. Delivery works. ‘Sliders’ for frequency based in usage helpful.”

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Posted 4 years ago

“Lovely tasting coffee”

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Posted 4 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews