Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Out of 5 different coffees I only enjoyed 2 of them so it was nothing worth my continuing. I enjoy mild to medium coffee and found some rather bitter.”

Helpful Report

Posted 7 years ago

Hi Anne, thanks for your review. Sorry to hear that you didn't enjoy the coffees from us! If there's ever a coffee that you didn't like, you're always welcome to get in touch with us so that we can learn a little more about your tastes, and send you a great replacement bag of something different. Just give the Customer Champions team a shout at ahoy@pactcoffee.com if you'd like to give Pact another go! I hope this helps!

Posted 7 years ago

“Great coffee, smells and tastes amazing. The website is fantastic to use and well designed. Pricing is very fair.”

Helpful Report

Posted 7 years ago

Hi Damian, we're thrilled to hear that you're loving the coffee and the service! Thanks for your review and for being a part of Pact!

Posted 7 years ago

“orders are processed and delivered within a very short time scale. the item is well packaged, and keeps the quality of the coffee perfect. the quality of the coffee is so much better than i can buy in any specialist shop or quality cafe. finally there after sales services is 10/10. Thank you..”

Helpful Report

Posted 7 years ago

Hi there, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thank you so much for being a part of Pact!

Posted 7 years ago

“very easy to order great coffee”

Helpful Report

Posted 7 years ago

Hi Adrian, thanks for your review! We're so happy to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Orders are processed and are received really quickly and all for an extremely reasonable price”

Helpful Report

Posted 7 years ago

Hi Hazel, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“For the first time ever I jump out of my bed and hurry for my morning coffee....beautiful!!”

Helpful Report

Posted 7 years ago

Hi Suzanne, thanks for your review! We're thrilled to hear that you're loving the coffee and the service - and that we can give you a fantastic cup every day! Thanks for being a part of Pact!

Posted 7 years ago

“I love your Philosophy. Enjoyable but the taste of the coffee does not wow me.”

Helpful Report

Posted 7 years ago

Hi there, thanks for your review! We're happy to hear that you're enjoying our coffee and our ethics, but we'd always like to help improve your experience so that you get a great coffee every time. If you'd like to get in touch so we can help you find your perfect coffee, just give the Customer Champions team a shout at ahoy@pactcoffee.com ! Happy brewing!

Posted 7 years ago

“Delicious start to the Day with Pact Coffee!”

Helpful Report

Posted 7 years ago

Hi Ann, thanks for your review! We're thrilled to hear that you're loving the coffee and the service, and we're honoured to help start your day with a great coffee. Thanks for being a part of Pact!

Posted 7 years ago

“I get the Planalto coffee from yourselves as my standard 14-day delivery and dip into other types occasionally. I always return to Planalto though - never tasted coffee quite so fantastic before. (Even have to take a packet on holiday with me!) I just couldn't do without it now - Pact is the only coffee I have in the house'”

Helpful Report

Posted 7 years ago

Hi Alyson! We're thrilled to hear that you're loving the coffee and the service, and it's great that you've got a firm favourite from our range (with the occasional new bean)! Thanks for your review and for being a part of Pact!

Posted 7 years ago

“Your products are very well selected, and ideally packed for letter-box delivery.”

Helpful Report

Posted 7 years ago

Hi Jim, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“I think for being a loyal customer, you should start a loyality scheme, that gives you discount off when you buy so many packs of coffee”

Helpful Report

Posted 7 years ago

Hi Fiona! We're thrilled to hear that you're loving the coffee and the service, and thank you for your feedback - we're currently looking into different ways we can reward customers for loyalty with us. If there's any feedback or queries you'd like to pass on, please get in touch with the Customer Champions team at ahoy@pactcoffee.com ! Thank you for being a part of Pact.

Posted 7 years ago

“Very nice coffee delivered quickly. Nuff said.”

Helpful Report

Posted 7 years ago

Hi Simon, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Lovely coffee and great service. Easy to use and easy to adapt my order if I need to.”

Helpful Report

Posted 7 years ago

Hi Kirsten, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Getting your coffee to you when you need it is what we're here for! Happy brewing!

Posted 7 years ago

“Excellent products. Outstanding service.”

Helpful Report

Posted 7 years ago

Hi there, thanks for your review! We're thrilled to hear that you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Great coffee, all very efficient”

Helpful Report

Posted 7 years ago

Hi Paul, thanks for your review! We're so glad to hear you're loving the coffee and the service. Happy brewing!

Posted 7 years ago

“Super coffee and customer service”

Helpful Report

Posted 7 years ago

Hi Richie, thanks for your review! We're so glad to hear you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“It is better than costa coffee and greggs coffee and i love both of there coffees”

Helpful Report

Posted 7 years ago

Hi Louise, thanks for your review! We're so glad to hear you're loving the coffee and the service - great that we can become one of your favourites too. Thanks for being a part of Pact!

Posted 7 years ago

“Hassle free order and delivery, easy to update your preferences when life happens (you go on holiday or drink more than usual), but first and foremost: freshly ground coffee full of amazing flavours and aroma”

Helpful Report

Posted 7 years ago

Hi Berit, thanks for your review! We're so glad to hear you're loving the coffee and the service. Thanks for being a part of Pact!

Posted 7 years ago

“Great tasting coffee, easy to use website and reliable delivery”

Helpful Report

Posted 7 years ago

Hi Benjamin, thanks for your review! We're so glad to hear you're loving the coffee and the service. If there's anything we can do to improve your customer experience, just let us know by contacting the Customer Champions team at ahoy@pactcoffee.com ! Happy brewing!

Posted 7 years ago

“Always an amazing choice of coffee and very flexible with when you get your next order”

Helpful Report

Posted 7 years ago

Hi Sam, thanks for your review! We're so glad to hear you're loving the coffee and the service. Getting your coffee when it's convenient for you is what we're here for. Thanks for being a part of Pact!

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews