Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Absolutely love the coffee and look forward to trying out which new variety you send.”

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Posted 6 years ago

“So far i am impressed with the quality of the coffee and with the staff.”

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Posted 6 years ago

“I have enjoyed coffee for some time, but I also like knowing where anything I buy cones from. This is something I find unique about Pact. I particularly like that a relationship has been built with the supplier and with every pack of coffee you get a card that tells you about what you’re buying. I have also found the staff at Pact to be really helpful. When I’ve emailed them I get a response within a day and it’s always personal, never automated. The coffee costs more than you would pay at a supermarket (depending on what you’re buying), but I feel you are paying for transparency and customer service. Also great coffee.”

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Posted 6 years ago

“The coffee has been great, the service means if I run out it’s not for long and I’d say the only down side is the price, i get the £9.99 package and realise the fair trade pays fairer prices to the farmers, perhaps it’s the postage that bumps it up? I won’t be cancelling anytime soon!”

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Posted 6 years ago

Hi Andy we're thrilled to hear that you're loving the coffee and our service! The cost of the coffee is divided into the cost we pay the farmer, getting the coffee here, and sending it to you on First Class P&P every time. In our Micro-lot range, because the coffee is a much higher quality than our other offerings, the grower is paid a much higher sum to reflect the excellent quality of the product - I hope this helps offer a little more transparency! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“I’ve only been drinking what I would call ‘proper coffee’ for about a year. I’ve been getting beans from a couple of other places and nothing has come close to Pact. The taste, the smell, the packaging and the delivery are all spot on. I always find myself coming back to the beans Pact have delivered whenever I want to brew. Thanks to Pact for making everything effortless and keeping me stocked with coffee. 10/10!”

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Posted 6 years ago

“Love the coffee. Customer service is spot on. Will be staying for some time. Keep it up. Enid Holt”

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Posted 6 years ago

“Excellent service, and great quality products,”

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Posted 6 years ago

“Great service!!! Very happy with the coffee quality.”

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Posted 6 years ago

“Great coffee and online orders are very easy to manage”

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Posted 6 years ago

“I really enjoy getting my subscription. The taste of the coffee is really smooth and doesn't curdle when using plant based milks. The only issue I have is, when I signed up I got a free hario v60 and some filters. Id would be amazing to add on filters to your subscription too. The ones in the supermarkets break so easily. Other than that small issue, I bloody love pact. You changed me from a coffee liker to a coffee lover”

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Posted 6 years ago

Hi Ailsa, we're thrilled to hear that you're loving the coffee and our service - especially the coffee! Thank you for your feedback about the filter papers as add-ons to your coffee delivery - we're working on introducing this feature to our website in future. In the meantime you can purchase our Hario V60 filter papers for your brew kit on the Shop here: https://www.pactcoffee.com/shop/Filters/hario-v60-filters Thanks for your review, and for being a part of Pact - you've made us who we are today!

Posted 6 years ago

“Very tasty coffee with lots of variety and efficient delivery”

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Posted 6 years ago

Hi Teddy, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“Great coffee, Great customer service and a really user-friendly website I love the way you can choose what coffee you are getting next and how easy it is. Only thing I would change is I'd like more Ethiopian/Kenyan coffees. (I know there is one available now and I can't wait to have a go on it) also, another great thing would be information about how the different processes that the coffee has gone through have influenced the flavour (washed, natural etc)”

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Posted 6 years ago

Hi Morgan, we're thrilled to hear that you're loving the coffee and our service! It's great to hear your feedback - we aim for 5-star service every time, so we will take your comments on board to improve the service in future. You'll be happy to hear that Kenya is now one of our Direct Trade origins so look out for more Kenyan coffees on the menu going forward. We also occasionally write articles about the qualities of our coffee on our blog for an in-depth look into our range! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“Only been a member for about 2 months. The coffee is second to none. Really rich taste and I am so happy to be a member. The website is easy to use and the delivery timescales for each Pact coffee order suits your own needs. Well done Pact Coffee and I look forward to my next delivery!”

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Posted 6 years ago

“Amazing customer service and delicious coffee! So conveniently delivered and there are so many options so you don't feel tied down. Great !”

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Posted 6 years ago

“Great service and great coffee. Part of my survival tool kit :)”

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Posted 6 years ago

“I'm glad I found Pact! The coffee is brilliant and the webpage is easy to use. I would like to see a larger range of coffee, from different beans all the way to different flavoured coffee. I think it would target a bigger audience with more variety! But I would recommend pact to anyone, in fact I have reccomended pact for coffee pods to my customers who have bought pod machines from me! To everyone at pact, keep up the good work!”

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Posted 6 years ago

Hi Tim, we're thrilled to hear that you're loving the coffee and our service, from beans to pods! We aim for 5-star service every time, so thank you for your feedback so we can improve the service. We're always working on expanding the range as well as changing up the variety all throughout the year so we hope you'll stick with us as we grow! Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“Excellent service - always efficient and on time. Love the fact that I try different coffees because of the variety sent to me. Definitely to be recommended!”

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Posted 6 years ago

“The coffee is great and the service very user friendly. I like that you can easily delay a delivery if necessary. Slightly more variety of coffee would result in 5*”

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Posted 6 years ago

Hi Simon, we're thrilled to hear that you're loving the coffee and our service! Please do keep an eye on our coffee selection, as these can change weekly with new offerings. If you ever spot a coffee you may like to try on a different plan, do give it a go by amending your preferences. I hope this helps We aim for 5-star service every time, so if there is anything else that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 6 years ago

“Great service, prices and communication. Great coffee everytime.”

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Posted 6 years ago

“I love trying different blends each month. The choices are excellent and the descriptions of each blend help choose the coffee flavours I like to try. Pact has massively expanded my knowledge and experience of global blends and growers.”

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Posted 6 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews