Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Jury is out for me at the moment. First coffee I received was lovely (Planato Natural) next one was too lemony (Mustefa Abekano) and bitter and the third one (Fruit and Nut) is ok but not amazing. Let’s see what happens with pack number 4!”

Helpful Report

Posted 5 years ago

Hi there, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Really like the flexibility and ease of receiving the coffee. The quality of coffee has been very high, even had family members wanting some of the coffe for themselves.”

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Posted 5 years ago

“I love coffee but have to have decaf due to medical issues. I’ve never found a truly delicious decaf; until now! PACT decaf is so delicious, I can’t wait for my second bag to be delivered!! I also Love that I’m helping to give farmers a fair price for their product 🙌”

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Posted 5 years ago

“The coffee is really good, it's totally worth to pay that extra. It's also great to know that the farmers are paid well.”

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Posted 5 years ago

“Honestly some of the nicest coffee I've ever had, and I'm really looking forward to trying the next one! Delivery was speedy and well packaged.”

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Posted 5 years ago

“I had to change supplier after Bean2Door went bust, Pact were my next choice - the coffee is actually (suspiciously) very similar which is no bad thing - I use an aeropress and buy the espresso grind house blend - it's absolutely lovely. Rich, 'chocolatey' and when brewed right, strong :-) Delivery is sensible and prices are competitive. Recommended.”

Helpful Report

Posted 5 years ago

“Easy to join and state your coffee preferences - mine was for decaf. Also I liked the email asking if I was ready for more coffee and it was easy to put back the next coffee delivery date. We’re enjoying our first Pact decaf and looking forward to the next coffee delivery. I find the communication from PACT friendly and helpful. Pleased with the product and customer service :)”

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Posted 5 years ago

“Beautiful coffee and great customer support. 10/10”

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Posted 5 years ago

“Delicious flavours conveniently delivered to your door with a easy to use website to allow for flexibility with your order.”

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Posted 5 years ago

“The coffee was very tasty and arrived quickly however, I was disappointed with the packaging. Large packets that are half empty, quite wasteful in my opinion and no indication as to whether they are recyclable or not.”

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Posted 5 years ago

“Tasty regular coffee”

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Posted 5 years ago

“Bought for me as a present, set up was easy and the ability to manage my deliveries with pre warnings is good... and I'm even enjoying the coffee! 🤣 Overall would have been a 5 but it’s a little expensive... however, for that it does tick a number of boxes for quality and sustainability etc.”

Helpful Report

Posted 5 years ago

Hi Andrew, it's great to hear you’re loving the coffee and our service! We hope that the quality of the coffee speaks for itself - the cost per bag of our coffee comes from its specialty-grade quality, the care taken in roasting and processing it, and the care taken by the farmers to produce this fantastic crop! Every bag of coffee delivered to your door goes to ensuring that the farmers get a great wage for their work, from House coffee through to Micro-lot. I hope that helps explain our pricing, and if there are any other issues, please let us know. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Lovely coffee, but packaging issues mar experience. Two boxes of coffee (out 4 deliveries) have arrived with the bag split and beans loose inside the box!!”

Helpful Report

Posted 5 years ago

Hi Adam, we hope you’re loving the coffee and our service! We’re sorry to hear about the issue you’ve had with Pact and hope we can get this resolved for you. We aim for 5-star service every time, so we will be contacting you to put things right, but if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.

Posted 5 years ago

“Sublime, this coffee is precisely as described, I was a pact customer in the past and have returned to them, tired of inferior coffee. I was not disappointed. My coffee arrived on the day promised and tastes so good I am drinking more than I ought to at the moment!.”

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Posted 5 years ago

“I’m new to coffee drinking, particularly ground coffee. I’m a complete convert!! I love it. Thank you Pact for introducing me to theV60”

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Posted 5 years ago

“Coffee tastes amazing and I love the V60 filter for my coffee through the day at work.”

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Posted 5 years ago

“Have recently subscribed to Pact having previously been with Bean to Door who recently ceased trading. We have been impressed with the quality of Pacts coffee (smooth and great taste), their website is easy to use, and their customer service has been great. Highly recommended.”

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Posted 5 years ago

“Rich flavour with no bitterness.”

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Posted 5 years ago

“I really enjoy my coffee and have struggled since coming back from travelling in Australia to find anything as good - then I discovered Pact. The selections I have been sent have been stonkingly good and they always arrive on time and securely packed.”

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Posted 5 years ago

“Great coffee. Amazing social responsibility. And consistent the best part of Pact is how they email you 2 day before dispatch to check if you still want your coffee.”

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Posted 5 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews