Pact Coffee Reviews

Name: Pact Coffee
Address: The Biscuit Factory - A.403100 Drummond Road, London
Rating: 4.72

4.7 Rating 2,148 Reviews

94 %

of reviewers recommend Pact Coffee

Company Reviews

Metrics

Info

4.7

Based on 2,148 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.8 out of 5

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

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Pact Coffee 5 star review on 28th September 2022

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fresh and tasty coffee direct to my door. Always able to pick a different variety and try something I haven't had before. Thought it might be 'hit and miss' but it's pretty much been 'hit and hit' so far!”

Helpful Report

Posted 7 years ago

Hi Adam, Thanks for your lovely feedback - glad to hear you're enjoying our variety of coffees and glad it's been hit and hit so far ;)! Happy brewing, Amy

Posted 7 years ago

“Pact coffee is to strong for me, but some of your coffee is nice tasting, so far only one of your coffee I like and that's Planto”

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Posted 7 years ago

Hi Michelle, Thanks for your feedback - Planalto is a firm favourite here at Pact HQ too! Happy brewing, Amy

Posted 7 years ago

“Great coffee, if a little pricey BUT a greater percentage of the money filters back to the growers, so that is important”

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Posted 7 years ago

Hi David, Thanks for your feedback and we're glad to hear you're a fan of our direct trade model! Happy brewing, Amy

Posted 7 years ago

“I enjoyed most of your coffee,but I've got about 6 bags of it to use! so at the moment I don't want anymore,thanks”

Helpful Report

Posted 7 years ago

Hi Stephen, Thanks for your lovely feedback - if you want to get in touch with our CS team to talk about options for your pushing back your deliveries - we're available via ahoy@pactcoffee.com! I hope this helps, Amy

Posted 7 years ago

“I love getting lovely fresh coffee in the post :)”

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Posted 7 years ago

Hi Elisa, Thanks for your lovely feedback - we're glad to have you on board! Happy brewing, Amy

Posted 7 years ago

“Never had a bad cup of coffee using coffee from Pact. I like trying the different types of coffee and the limited edition coffee's. Great service with prompt deliveries. I do like the flexibility of Pact's ordering.”

Helpful Report

Posted 7 years ago

Hi Kevin, Thanks for your lovely feedback and for helping support us on our mission to make coffee a force for good - we're thrilled you're enjoying our variety as well as the flexibility of our subscriptions! Amy

Posted 7 years ago

“Since supermarket I shop is stopped stocking the only coffee I liked I was struggling to find a convenient replacement. Pact coffee is the only online service i found that is this flexible. Not having to remember when I need to buy coffee is one thing less for me to forget about :-) also price for this quality is quite reasonable. My only complaint is that the coffee I loved the most so far isn't always available.”

Helpful Report

Posted 7 years ago

Hi Anka, Thanks for your lovely feedback - we're glad you're enjoying the flexibility we offer! Most of our coffees are only available for a limited run, but keep your eyes peeled, as favourites do tend to come back every year! Happy brewing, Amy

Posted 7 years ago

“Beautiful coffee- so flavoursome, regular delivery, brilliant communication. Can't ask for more- buying coffee from Pact has been one of the best decisions I've made!”

Helpful Report

Posted 7 years ago

Hi James, we're thrilled to hear you're loving the coffee and the service! Thank you for joining us on this coffee journey. Happy brewing!

Posted 7 years ago

“Fantastic flavoursome coffee, brilliant communication, regular delivery, can't ask for more!”

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Posted 7 years ago

Hi James, Thanks for your lovely feedback - we're glad to have you on board! Happy brewing, Amy

Posted 7 years ago

“Great choice of amazing coffees,I look forward to trying my latest order every month!”

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Posted 7 years ago

Hi Timothy, Thanks for your great feedback - we're glad to have you on board! Happy brewing, Amy

Posted 7 years ago

“After a hard day's work as a teacher, I look forward to a Pact coffee to keep me going with the marking in the evening so I can keep my weekends free for my kids. A few minutes downtime - pact full of relaxation.”

Helpful Report

Posted 7 years ago

Hi Pippa, Glad to hear Pact is keeping you fueled during those long evenings - we hope this means your weekends are pact full of time with your family! :) Happy brewing and thanks for your support, Amy

Posted 7 years ago

“Changing the frequency so you can choose it yourself makes it much more flexible”

Helpful Report

Posted 7 years ago

Hi Mat, Glad to hear you're enjoying the flexibility of our coffee subscriptions - thanks for your continued support! Happy brewing, Amy

Posted 7 years ago

“I liked the 'skip' date when I am not ready for the next bag”

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Posted 7 years ago

Hi Patricia, Thanks for your feedback and we're glad you're enjoying the flexibility of our subscriptions! Happy brewing, Amy

Posted 7 years ago

“The coffee is excellent and comes ground to the right gradient for your machine.”

Helpful Report

Posted 7 years ago

Hi Angela, Thanks for your lovely feedback - glad to hear you're loving Pact so far! All the best, Amy

Posted 7 years ago

“The fastness of delivery, the coffee is amazing & fresh. The choice of when you have your delivery, grind. You've made us happy 😊”

Helpful Report

Posted 7 years ago

Hi Hels, Thanks for your kind words and we're glad you're loving your coffee so far! We're thrilled to have you on board, Amy

Posted 7 years ago

“Really flexible deliveries and good quality product”

Helpful Report

Posted 7 years ago

Hi Elizabeth, We're thrilled to hear you're loving the flexibility of our coffee subscriptions! Thanks for your kind words, Amy

Posted 7 years ago

“Lovely mild flavour, very fresh!”

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Posted 7 years ago

Hi Thirza, Thanks for your lovely feedback! We're glad to have you on board! Amy

Posted 7 years ago

“Pact coffee is a simple and secure way to order the freshest ground coffee and ensure that growers are rewarded for their efforts. If there is a taste you like reordering is simple. If there is one you don't like, fine, just note it on your history. Ordering and frequency can be suited to your needs.”

Helpful Report

Posted 7 years ago

Hi Nigel, Thanks for your lovely feedback - we're thrilled to have you on board and we're glad to hear you love our direct trade model! Thanks for your continued support! Amy

Posted 7 years ago

“Great coffee , convenient delivery”

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Posted 7 years ago

Hi Lewis, Thanks for your feedback! We're thrilled you're loving Pact so far! Happy brewing, Amy

Posted 7 years ago

“They have an excellent system for delaying deliveries until I want them. Coffee has always been good.”

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Posted 7 years ago

Hi Alexander, Thanks for your lovely feedback - glad you're happy with the flexibility our subscriptions offer! Happy brewing, Amy

Posted 7 years ago

Pact Coffee is rated 4.7 based on 2,148 reviews