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Pact Coffee Reviews

4.7 Rating 2,148 Reviews
94 %
of reviewers recommend Pact Coffee
Company Reviews Metrics Info
4.7
Based on 2,148 reviews
Shipping & Delivery
Delivery Methods
Postal Service
Average Delivery Time
Next Day
On-time Delivery
99%
Accurate And Undamaged Orders
99%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.8 out of 5
Read Pact Coffee Reviews

About Pact Coffee:

We source world-class coffee, roast it expertly and then grind it fresh - ready to deliver it right to your door.

You pick your brewing method, grind type, flavour profile and delivery schedule, and we make sure you never run out of the coffee you love.

And with free next day delivery (when you order Monday-Friday before 1pm) and letterbox-friendly packaging, there’s no reason to wait for your next cup.

We’re also making coffee a force for good, with a 100% commitment to direct trade and an investment and training programme that helps farmers change their lives for better. Paying 25-125% more than Fairtrade prices, we encourage farmers to strive for speciality grade crops - because it’s about quality, not charity.

Want to know more, or need any help? Chat coffee with our Customer Champions Monday-Sunday, 9am-5pm.

Visit Website

Phone:

020 3095 3975

Email:

ahoy@pactcoffee.com

Location:

The Biscuit Factory - A.403100 Drummond Road
London
SE16 4DG

Write Your review

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Daniel F
Verified Buyer
“I have to admit I was happy with the current beans, girlfriend choice, but got offered a voucher and decided to try Pact, mostly to reward them for being cycle friendly. Glad I did because now we'll be regular customers, thoroughly enjoyed their blend and, of course, girlfriend, now fiancee, approved!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Unimpressed by the automatic on going orders that I have had to cancel Was not aware I was signing up to anything longer term or would never have entertained the idea”
Helpful Report
Posted 5 years ago
Hi there, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you didn't want to sign up to a subscription - while this is our main product and we make every effort to make the subscription element clear when you redeem our offers, we know that this isn't for everyone so apologies for any inconvenience caused. We’ll be reaching out shortly to get this resolved for you, but if you would like to contact us sooner please do so on ahoy@pactcoffee.com or over the phone on 0203 095 3975 where we can put things right. Thanks for your review, and for being a part of Pact.
Posted 5 years ago
Anonymous
Verified Buyer
“It’s early days but I would definitely recommend PACT. Every order you can choose a different coffee; you are warned by email a few days before despatch with options to delay or despatch faster. Customisation is built in to ensure you never run out of beans. Tasting notes come with each coffee so you learn as you drink. It’s great! And most important of all, the coffee is excellent.”
Helpful Report
Posted 5 years ago
Angela M
Verified Buyer
“The website is really easy. The coffee is well 'pacted' and fits through a letter box. Even better, the coffee is amazing. I also like the fact it is fair trading for the farmers and they get to share their produce.”
Helpful Report
Posted 5 years ago
Dorothy G
Verified Buyer
“Ground coffee still on your shopping list? Get top notch coffee delivered to you when YOU want! PACT..... No hassle!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Excellent, service, packaging and coffee is superb. I really look forward to my morning coffee, outside in the sunshine! It makes my day complete”
Helpful Report
Posted 5 years ago
Pontus N
Verified Buyer
“Great service. Timely. Good sign up process and we enjoy the variety of flavours as the grower changes every time!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“I can highly recommend Pact Coffee. The freshness and quality of the coffee varieties are just superb. Can't wait for my next delivery!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Reviewer
“Nespresso coffee pods don’t work in Nespresso machine. Took more than 10 emails and a lot of discussion/debate before refund was given.”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great tasting coffee and nicely packaged! Only negative is the website can be a bit confusing to adjust delivery frequency. Other than that excellent product and service!”
Helpful Report
Posted 5 years ago
Hi there, we're thrilled to hear that you're loving the coffee and our service! Sorry to hear you've been having trouble with adjusting the frequency. We have a handy slider on your account, which you can use to add or deduct days with the maximum number of days being 60. This will also inform you how many cups of coffee that is on average per frequency. We aim for 5-star service every time, so if there is anything that can be improved please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Kota S
Verified Buyer
“Tasty coffee, great customer service and easy to set delivery interval to cater for how regularly I drink coffee!”
Helpful Report
Posted 5 years ago
Anonymous
Verified Buyer
“Great service, delivered wonderful tasty coffee right to my door. Any coffee lovers must try this!”
Helpful Report
Posted 5 years ago
Joan R
Verified Buyer
“I have only had one months membership so far but I really love the set-up that's in place for accounts giving me maximum flexibility in accessing Pact Coffee automatically every month or having the option to hold fire on or fast forward supplies! The coffee's just amazing too! Thanks for the intro to this 'life-accessory' service. Looking forward to the next brew experience in a couple of days time!”
Helpful Report
Posted 5 years ago
Emily
Verified Reviewer
“Pact was recommended to me by a work colleague, after I asked where she got her coffee maker from. I hadn't heard of Pact Coffee before, so gave them a Google and had a read. I have now ordered 2x 250g of coffee and got my free maker, which i'm thrilled with! Such amazing value for money, great tasting coffee and a really fab but simple ordering process. Excellent customer service help and super fast delivery. I will defiantly be getting all my coffee from Pact from now on. I think all my fellow coffee drinking friends will be getting Pact themed birthday presents too! Love what they stand for and the story behind the company and their amazing coffee - good work Pact!”
Helpful Report
Posted 5 years ago
Ariel B
Verified Buyer
“Good expensive coffee, not sure that if is cost effective. They just offer ground beans, but I like to grind just the right amount each time.”
Helpful Report
Posted 5 years ago
Hi Ariel, thank you for leaving a review of Pact’s coffee and service! We’re sorry to hear that you're not entirely happy with your coffee. We certainly do offer wholebean coffee too, which means you'll be able to to grind the beans whenever you like, also keeping it fresh that way. If you need any assistance with amending your coffee plan please do reach out to us at ahoy@pactcoffee.com or over the phone on 0203 095 3975. We'd love to get this resolved for you. Thanks for your review, and for being a part of Pact.
Posted 5 years ago
Sheila S
Verified Buyer
“We absolutely love Pact coffee. As soon as you open the bag you get that gorgeous fresh coffee smell. Every cup is perfect and the coffee stays fresh to the last cup. Great prices and quick delivery make it a 10/10 for us!”
Helpful Report
Posted 5 years ago
Jen W
Verified Buyer
“Timely delivery. Tasty Coffee at a good price. Appreciate the V drip cup. Easy website to navigate and change your orders. I would like to sometimes be sent different coffee though.”
Helpful Report
Posted 5 years ago
Hi Jen, we're thrilled to hear that you're loving the coffee and our service! We aim for 5-star service every time, so we'll be reaching out soon about how to vary up the coffee in your orders, but if there's anything else we can do for you please let us know at ahoy@pactcoffee.com or over the phone on 0203 095 3975 and we will be more than happy to help. Thanks for your review, and for being a part of Pact - you've made us who we are today.
Posted 5 years ago
Anonymous
Verified Buyer
“Pact have excellent coffee and even better customer service, I was extremely satisfied with how they dealt with any issues I had and their willingness to rectify them where possible! Can’t wait for my next bag!”
Helpful Report
Posted 5 years ago
Edina P
Verified Buyer
“The coffee is really nice and there was no problem with the delivery whatsoever. I'm very happy with Pact Coffee.”
Helpful Report
Posted 5 years ago
Sophie W
Verified Buyer
“So easy to order, delicious taste and packaging was nice and sturdy. The delivery was also amazingly fast!”
Helpful Report
Posted 5 years ago
Pact Coffee is rated 4.7 based on 2,148 reviews
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